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Issues with ingame /help and crafting certification

Menelaos
Menelaos
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Hi,
I was just going to post my issues with getting certified as a provisioner but I ran into another issue as well:

1) The /help function ingame only shows me the first knowledge base page, regardless if I klick on "Ask for Help", "Submit Bug", "provide Feedback" or "Ask Knowledge Base". I don't know if it's been reported already but I thought CS might wanna know this function is impaired at the moment.

2) I have an Aldmeri Dominion provisioner with Provisioning 50 but I can't seem to get certified. Neither do the crafting signs show any quests that would direct me to the certifier, nor does the certifier appear in Vukhel Guard's Mages Guild. It would be cool if someone could look into this and maybe open the quest for me.

Thanks in advance, high five!
Menelaos
...und Gallileo dreht sich doch!
  • Ysne58
    Ysne58
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    Have you submitted /bug in game on either of these? Opened a support ticket on the forum for the second issue?
  • Menelaos
    Menelaos
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    Yes I did and yes I did. The /bug showed a blank white screen a couple of times but then it worked.
    ...und Gallileo dreht sich doch!
  • Ysne58
    Ysne58
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    yes I know that filing /bugs can sometimes be a bit /buggy. I hope customer support gets back to you quickly, I have heard that they are backed up right now. If you still have the ticket number you might want to post it here.
  • ZOS_GaryA
    ZOS_GaryA
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    Hey there @Menelaos!,

    The crafting writs for consumables generally start by accepting the Handbill in VG, then heading to the associated trainer in the Mage's Guild. The handbill can be found right here:

    y72TZFZ.jpg

    As far as /help goes, which operating system/version are you playing the game on (eg: Windows 7, OSX Yosemite, etc)?

    Thanks for your patience!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • Menelaos
    Menelaos
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    Hey @ZOS_GaryA,
    thanks for the fast reply. Said handbills are not available for my provisioner, nor is the certifying dude in the Mages Guild.
    I play on EU server on a Windows 7 thingie.

    The ticket number is 150327-000580.

    --- "All good things come to those who wait."
    ...und Gallileo dreht sich doch!
  • ZOS_GaryA
    ZOS_GaryA
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    Aha! Thanks for the ticket number @Menelaos!

    We conferred with our CS team and we see that the reported character is level 5. As of Update 6, Certifications and Writs are only offered to characters above level 6. One more level and you'll be good to go!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • Menelaos
    Menelaos
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    Level 6? Okay, I comepletely missed that. Sorry for the hassle. :o
    ...und Gallileo dreht sich doch!
  • Ysne58
    Ysne58
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    I didn't even think to ask what level you are. I had forgotten that they had put that limit in. :)
  • Menelaos
    Menelaos
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    All solved. Level 6 and kickin'
    ...und Gallileo dreht sich doch!
  • ZOS_GaryA
    ZOS_GaryA
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    Congrats on your certification @Menelaos!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • newtinmpls
    newtinmpls
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    I had a character with the same problem - I got her to 6th level, but the woodworker/ smithing/ clothier side of it is still not working. Two tickets in. Haven't heard a thing.
    Tenesi Faryon of Telvanni - Dunmer Sorceress who deliberately sought sacrifice into Cold Harbor to rescue her beloved.
    Hisa Ni Caemaire - Altmer Sorceress, member of the Order Draconis and Adept of the House of Dibella.
    Broken Branch Toothmaul - goblin (for my goblin characters, I use either orsimer or bosmer templates) Templar, member of the Order Draconis and persistently unskilled pickpocket
    Mol gro Durga - Orsimer Socerer/Battlemage who died the first time when the Nibenay Valley chapterhouse of the Order Draconis was destroyed, then went back to Cold Harbor to rescue his second/partner who was still captive. He overestimated his resistance to the hopelessness of Oblivion, about to give up, and looked up to see the golden glow of atherius surrounding a beautiful young woman who extended her hand to him and said "I can help you". He carried Fianna Kingsley out of Cold Harbor on his shoulder. He carried Alvard Stower under one arm. He also irritated the Prophet who had intended the portal for only Mol and Lyris.
    ***
    Order Draconis - well c'mon there has to be some explanation for all those dragon tattoos.
    House of Dibella - If you have ever seen or read "Memoirs of a Geisha" that's just the beginning...
    Nibenay Valley Chapterhouse - Where now stands only desolate ground and a dolmen there once was a thriving community supporting one of the major chapterhouses of the Order Draconis
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