The program eso.exe version 1.0.0.1 stopped interacting with Windows Ticket 150317-002349

Seravi · March 2015

Since update 6 I've had an issue with the game crashing. At first it was pretty random and not very frequent. Since 2.0.1 it's been constant. Yesterday for example I was standing still and opened my inventory and the game crashed. It also seems to crash if I open my journal and achievements. If I am running fast or riding my mount fast the game will crash. I get the same error every single time:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: eso.exe
Application Version: 1.0.0.1
Application Timestamp: 55038ad2
Hang Signature: 8b9c
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 8b9cc2d6377935445284a7dea6337835
Additional Hang Signature 2: 35f2
Additional Hang Signature 3: 35f21a6642f86b046fe670d48148b6fd
Additional Hang Signature 4: 8b9c
Additional Hang Signature 5: 8b9cc2d6377935445284a7dea6337835
Additional Hang Signature 6: 35f2
Additional Hang Signature 7: 35f21a6642f86b046fe670d48148b6fd

I never get any information from the game itself. I have repaired three times with no changes. Checked ram, cpu etc no issues there. I sent a game consultant report in with my ticket yesterday. I submitted another ticket on this issue with no response earlier in the month.

Seravi · March 2015

I've sent a response to this ticket with every crash since 3/22. No response other than they were sending to a higher level for review. That was on 3/22. I have also submitted a consultants report with no reply.

Seravi · April 2015

They responded yesterday asking for another consultants report. Sent that in and they immediately came back saying try other video drivers. Game worked fine until the update. The only time it crashes is when my horse is running fast or I am running fast and try to turn in a city. I can reproduce it without fail. Tried other drivers same issue. I replied with the info and another response came saying I should contact Micro$shaft. I have been in contact and their response is it isn't their problem since it started after the game update. Nothing new has been installed on this system. It is a dedicated ESO system only, no email, no other games, etc.

I just started playing in PVP and ran yesterday with 30 other players, lagging like mad yet I did not crash one time. Ran my horse fast constantly, turning and ran my character turning all around the battle and had no issues other than lag. So something is not working properly in the cities because I can, without fail, ride my horse or run fast and try to turn left or right and the game will crash every single time with the above error. It's happened in Rawl, Daggerfall, Mistrael and Vulkhel Guard.

Seravi · April 2015

A top level CS rep contacted me. Nothing showing up on my consultants report so it is still a mystery as to why it's happening.

Seravi · May 2015

Ugh so this error is now happening in vet level Davon's Watch as I top the stairs by the bank. I replied to my ticket and was asked for a Consultant's Report. Fine sent one in even though nothing has changed. Then CS responded with some copy/paste on how they wanted to help me with my <<1>> error. What??? That is NOT what this ticket is about so clearly they didn't read it. I replied letting them know they were replying with info that had nothing to do with my issue and to please send the ticket to someone that would read it. CS then closed my ticket........

I replied that this issue was NOT resolved and to reopen my ticket. Haven't heard anything yet the error continues.

Seravi · May 2015

So I did another repair and logged into a character in Malabal Tor. I didn't open my journal, run, jump or do anything. I was just standing still. All of the sudden....mouse pointer starts spinning and the game crashed again with the same eso.exe error.

LameoveR · May 2015

It's... from... march?
Shame that i didn't see this thread.

Well, hello!
Try this steps, please.

Find your UserSettings.txt file at C:\Users\YOUR USER\Documents\Elder Scrolls Online\Live (or liveeu for EU server) then open it, find and change the following lines:

SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"

to

SET RequestedNumJobThreads "-1"
SET RequestedNumWorkerThreads "-1"

Then delete ShaderCache file or it can be named ShaderCache.cooked .
Then, go to folder SavedVariables and delete all files there.
Come back to Documents, RMB on Elder Scrolls Online folder and uncheck Read Only dot.

Start the game and check if it crash again.

EDIT: Check that you run Launcher as Administrator.

Seravi · May 2015

I run as Admin and have replaced the ShaderCache file and deleted the other files. The only thing I haven't tried is this:

SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"

to

SET RequestedNumJobThreads "-1"
SET RequestedNumWorkerThreads "-1"

What exactly does this do? I will give it a shot because this bug is driving me nuts LOL!

LameoveR · May 2015

Seravi wrote: »

I run as Admin and have replaced the ShaderCache file and deleted the other files. The only thing I haven't tried is this:

SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"

to

SET RequestedNumJobThreads "-1"
SET RequestedNumWorkerThreads "-1"

What exactly does this do? I will give it a shot because this bug is driving me nuts LOL!

It's about CPU's multithreading. Saw that proposal in some GREEN post.
They also propose to delete usersettings.txt completely. You'll need to re-set your game settings then.

Another explanation:
SET RequestedNumJobThreads -1 or 0 // Multi threaded job threads. 0 to disable. Doesn't cause stutter.
SET RequestedNumWorkerThreads -1 or 0 // Multi threaded worker threads. Job threads requires worker threads to get the job done. 0 to disable. -1 causes stutter on a lot of machines, set to 0 is highly recommended.

Mine now SET RequestedNumJobThreads "-1" and SET RequestedNumWorkerThreads "0"

Seravi · May 2015

Thanks will give it a shot.

Seravi · May 2015

CS replied with stuff that has nothing to do with this problem. I don't need to deal with my ports. Please read the ticket or pass it off to someone that will!

There are bad spots in the game that cause eso.exe to crash. They found one in AD the last time I had this problem and fixed it. Now new areas are causing the same problem.

Going to test the usersettings changes after a fresh boot, etc and hopefully it will help.

LameoveR · May 2015

@Seravi how it's going?

Seravi · May 2015

I've been working with a CS rep that helped me last time. We've eliminated everything from A - Z. He wasn't seeing the issues so he sent his usersettings file for me to try. I matched it to my current file and really the only difference between the files are the changes you listed for the usersettings.txt file. I changed both and had some stutter so I changed one of them back to "0" and I am testing that now. I am going to try to load both up with -1 later when we have more players on and go to known spots that I have issues in and see how it goes.

Seravi · May 2015

So I tried this:

SET RequestedNumJobThreads "-1"
SET RequestedNumWorkerThreads "-1"

Had major stuttering. So I changed it to this:

SET RequestedNumJobThreads "-1"
SET RequestedNumWorkerThreads "0"

Now I have this weird pause every four seconds. Just walking normal every four seconds my game pauses for 1/2 second, back to normal for four more seconds then pauses, rinse and repeat.

I just changed them both back to 0 and the weird pause is now gone. I am getting quite frustrated to say the least.

Going to try it in another faction instead of AD and see if the pause is there or not.

LameoveR · May 2015

Just delete or rename usersettings.txt
What's your system spec? RAM, CPU, GPU?
Look at this post:
http://forums.elderscrollsonline.com/en/discussion/comment/1427382/#Comment_1427382

Seravi · May 2015

I replaced my usersettings with the one CS sent me and also had a new one made. It must have been some server thing because I put my old file back in, changed to this only:

SET RequestedNumJobThreads "-1"

I don't have the pause like I did before and so far, (I am afraid to even say it) I haven't crashed. The true test is when I hit a pub tonight and open my journal to see what bosses I have left. I usually crash when I open the journal and have to start over.

LameoveR · May 2015

And don't forget to close Launcher while playing.
Hope you'll get rid of those crashes.

Seravi · May 2015

Yeah I've started using the eso.exe to launch most of the time now because I do tend to forget to close the launcher.

Thanks for the help. Hopefully I won't be throwing my monitors later because of another crash.

Seravi · May 2015

Well sad to say just had another crash. So the -1 didn't help...ugh

Seravi · July 2015

Ugh this bug is so annoying....

Seravi · August 2015

Still happening....

Scarr · August 2015

It happens to me too. A few weeks ago it was the screen would go black, but I could still HEAR myself in the game. Nothing would recover the client, I had to kill process through task manager.

The last couple of weeks, it has changed to a straight up FREEZE, often it is when interacting with inventory or merchants but sometimes it happens when I am simply doing nothing but standing there or casting a spell. The FREEZE can only be fixed by CTRL-ALT-DEL to get the windows (lock/switch/logoff...) screen, then I can get to Task Manager from there to kill process.

When the game freezes this way there is also a windows error window that says a program caused this program to stop working correctly... etc. I have tried everything to fix this, no luck.