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Didn't get sanche mount - was I overlooked?
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Orihara_Izaya✭✭✭Same had to send in multiple tickets for the mask, looks like i'll have to do the same for the senche mount.... God I had having to deal with customer service. Oh well here we go again.0 -
deathmasterl_ESO✭✭✭This is going to be exactly like the Crowns, might take awhile for all of them to get sent out to everyone.Saevus Messor Imperial Dragonknight Vr14 Aldmeri Dominion
Talia Spiritus Imperial Nightblade Lv17 Aldmeri Dominion
Naomi Athael Altmer Sorcerer Lv8 Aldmeri Dominion
Nyanta Raimanni Khajiit Templar Lv4 Aldmeri Dominion
Sina Nightwind Bosmer Dragonknight Lv4 Aldmeri Dominion
Leader of the 1st Infiltration and Scouting Division
Master Weapon and Armor Crafter0 -
Xendyn✭✭✭✭✭
✭✭I checked my account after a relog didn't get it to show up and saw it was on there.
Closed the game out and restarted and there he was
Now I have to decide who's gonna ride what lolLag is ruinin' my 'mershun!
A society grows great when old men plant trees whose shade they know they shall never sit in.
There is only one good, knowledge, and one evil, ignorance - Socrates
Member of the Old Guard, keepers of the game's history
PC/NA0 -
ihartsnape✭✭I haven't received the mask, the dwarven sphere, or the senche mount, and I've got 330 days paid. I submitted a ticket. Hopefully they will fix me up. 0 -
Endy✭I didn't receive mine today and after relogging a few times I sent in a phone request ticket and got a call back in less than 10 minutes. They verified that my account was eligible and he applied the mount right then and it showed up instantly! 0 -
RensDG✭✭✭I got it. A friend of mine does not. Im not sure, but im affraid she has 270 days. if she would pay for tamriel unlimited wil she still get it some day or wil she mis out completely?
ofcours the same goes for new players who may choose to go for Tamriel unlimited the next 10 months and any one inbetween now and then.Ebonheart pact,
Grizon, Redguard Dragonknight.
Grizzi, Dunmer Dragonknight
Gri'jo, Khajiit Nightblade
Gison, Dunmer Sorcerer
"The object of war is not to die for your country but to make the other *** die for his"-
-George Patton0 -
Troneon✭✭✭✭✭
✭✭✭13000 crowns....over 330 days paid on account...
I even emailed support last week to avoid a problem in advance and they confirmed last week I was eligible for all rewards now....
and....nothing. No loyalty rewards, no mount....
Tried re loggin, restarting client, logging into all characters....and nothing.
I can't even log into game right now because it keeps crashing and getting stuck on loading screen.I didn't receive mine today and after relogging a few times I sent in a phone request ticket and got a call back in less than 10 minutes. They verified that my account was eligible and he applied the mount right then and it showed up instantly!
How do you request a phone call?Edited by Troneon on March 19, 2015 7:42PMPC EU ADMaster Crafter - Anything you need!!High Elf Magicka Templar Healer/DPS/TankTrials / Dungeons / PVP / Everything0 -
Iago✭✭✭✭✭deathmasterl_ESO wrote: »This is going to be exactly like the Crowns, might take awhile for all of them to get sent out to everyone.
If you should have received one you would have as Gina pointed out earlier in this threadZOS_GinaBruno wrote: »Everyone that was eligible to receive a Striped Senche-Tiger should have received it by now. If you believe you should be eligible, but haven't gotten it after a relog, please contact our Support Team. Thanks!
That which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.
-Thomas Pain0 -
Kragorn✭✭✭✭✭
No, Gina's post is perfectly clear, ZOS believe the process is complete.deathmasterl_ESO wrote: »This is going to be exactly like the Crowns, might take awhile for all of them to get sent out to everyone.1 -
ItsGlaive✭✭✭✭✭
✭Live chat support with ZOS would be fantastic for EU players.Allow cross-platform transfers and merges1 -
Psychotius✭✭✭13000 crowns....over 330 days paid on account...
I even emailed support last week to avoid a problem in advance and they confirmed last week I was eligible for all rewards now....
and....nothing. No loyalty rewards, no mount....
Tried re loggin, restarting client, logging into all characters....and nothing.
I can't even log into game right now because it keeps crashing and getting stuck on loading screen.I didn't receive mine today and after relogging a few times I sent in a phone request ticket and got a call back in less than 10 minutes. They verified that my account was eligible and he applied the mount right then and it showed up instantly!
How do you request a phone call?
Go to support, on the right it says Ask for Help and select the phone option instead of email.I'm not as am as you drunk I think.0 -
Troneon✭✭✭✭✭
✭✭✭Psychotius wrote: »13000 crowns....over 330 days paid on account...
I even emailed support last week to avoid a problem in advance and they confirmed last week I was eligible for all rewards now....
and....nothing. No loyalty rewards, no mount....
Tried re loggin, restarting client, logging into all characters....and nothing.
I can't even log into game right now because it keeps crashing and getting stuck on loading screen.I didn't receive mine today and after relogging a few times I sent in a phone request ticket and got a call back in less than 10 minutes. They verified that my account was eligible and he applied the mount right then and it showed up instantly!
How do you request a phone call?
Go to support, on the right it says Ask for Help and select the phone option instead of email.
Ty done it. PC EU ADMaster Crafter - Anything you need!!High Elf Magicka Templar Healer/DPS/TankTrials / Dungeons / PVP / Everything1 -
Attorneyatlawl✭✭✭✭✭
✭✭✭Darklord_Tiberius wrote: »I put a ticket in and got my mask and if I do not have my mount I will do the same with that. Put a ticket it and they will get it for you if you are eligible.
Yep, I had to ticket for my jester mask. No tiger that should have been there this time either, filed a ticket and hopefully will be riding it soon
. -First-Wave Closed Beta Tester of the Psijic Order, aka the 0.016 percent.
Exploits suck. Don't blame just the game, blame the players abusing them!
-Playing since July 2013, back when we had a killspam channel in Cyrodiil and the lands of Tamriel were roamed by dinosaurs.
________________
-In-game mains abound with "Nerf" in their name. As I am asked occasionally, I do not play on anything but the PC NA Megaserver at this time.0 -
KhajiitiLizard✭✭✭✭✭13000 crowns....over 330 days paid on account...
I even emailed support last week to avoid a problem in advance and they confirmed last week I was eligible for all rewards now....
and....nothing. No loyalty rewards, no mount....
Tried re loggin, restarting client, logging into all characters....and nothing.
I can't even log into game right now because it keeps crashing and getting stuck on loading screen.I didn't receive mine today and after relogging a few times I sent in a phone request ticket and got a call back in less than 10 minutes. They verified that my account was eligible and he applied the mount right then and it showed up instantly!
How do you request a phone call?
You file a phone ticket in support. It is much faster than email. I got my senche now so I'm happy.0 -
Psychotius✭✭✭I would so the phone ticket on mine, but I've been sick and have no voice to speak with
So I wait for email... I'm not as am as you drunk I think.0 -
They missed me also. Phone support is probably going to be flooded with this problem this afternoon.0 -
Troneon✭✭✭✭✭
✭✭✭I have just had my call back from support and he is telling me what the support page on web site says is wrong, what Gina says is wrong and what the forums are saying is wrong.....
First he said they are still sending them out....which is wrong...
Then he said even though I have 330 paid game time on my account before the cut off date I am not eligible ....
Then he said everything the mods / devs told me is wrong, the support website is wrong and I should not be getting the loyalty rewards or the senche mount....
I explained I got confirmation from support last week that I was eligible and will be getting all loyalty and mount rewards, I explained what we have been told on forums and what it says on support website, it seemed to fall completely on death ears....
I actually thought it was terrible service from this support guy, sorry but it was.
He said he is passing me on to Gina directly and I will get another call back....
Edited by Troneon on March 19, 2015 8:21PMPC EU ADMaster Crafter - Anything you need!!High Elf Magicka Templar Healer/DPS/TankTrials / Dungeons / PVP / Everything1 -
ArconSeptim✭✭✭✭I have the same problem like OP has, overlooked here also...think we are being tricked0
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Psychotius✭✭✭I have just had my call back from support and he is telling me what the support page on web site says is wrong, what Gina says is wrong and what the forums are saying is wrong.....
First he said they are still sending them out....which is wrong...
Then he said even though I have 330 paid game time on my account before the cut off date I am not eligible ....
Then he said everything the mods / devs told me is wrong, the support website is wrong and I should not be getting the loyalty rewards or the senche mount....
I explained I got confirmation from support last week that I was eligible and will be getting all loyalty and mount rewards, I explained what we have been told on forums and what it says on support website, it seemed to fall completely on death ears....
I only thought it was terrible service from this support guy, sorry but it was.
He said he is passing me on to Gina directly and I will get another call back....
Wow, just wow. Usually the customer service reps are super helpful and not so contradictory. Hopefully Gina gets it squared away, otherwise keep sending in tickets until someone is actually helps.I'm not as am as you drunk I think.1 -
Kragorn✭✭✭✭✭
This sounds bad.I have just had my call back from support and he is telling me what the support page on web site says is wrong, what Gina says is wrong and what the forums are saying is wrong.....
First he said they are still sending them out....which is wrong...
Then he said even though I have 330 paid game time on my account before the cut off date I am not eligible ....
Then he said everything the mods / devs told me is wrong, the support website is wrong and I should not be getting the loyalty rewards or the senche mount....
I explained I got confirmation from support last week that I was eligible and will be getting all loyalty and mount rewards, I explained what we have been told on forums and what it says on support website, it seemed to fall completely on death ears....
I only thought it was terrible service from this support guy, sorry but it was.
He said he is passing me on to Gina directly and I will get another call back....
0 -
ArconSeptim✭✭✭✭
This sounds bad.I have just had my call back from support and he is telling me what the support page on web site says is wrong, what Gina says is wrong and what the forums are saying is wrong.....
First he said they are still sending them out....which is wrong...
Then he said even though I have 330 paid game time on my account before the cut off date I am not eligible ....
Then he said everything the mods / devs told me is wrong, the support website is wrong and I should not be getting the loyalty rewards or the senche mount....
I explained I got confirmation from support last week that I was eligible and will be getting all loyalty and mount rewards, I explained what we have been told on forums and what it says on support website, it seemed to fall completely on death ears....
I only thought it was terrible service from this support guy, sorry but it was.
He said he is passing me on to Gina directly and I will get another call back....
Woot??? This is insane....
0 -
Psychotius✭✭✭I have just had my call back from support and he is telling me what the support page on web site says is wrong, what Gina says is wrong and what the forums are saying is wrong.....
First he said they are still sending them out....which is wrong...
Then he said even though I have 330 paid game time on my account before the cut off date I am not eligible ....
Then he said everything the mods / devs told me is wrong, the support website is wrong and I should not be getting the loyalty rewards or the senche mount....
I explained I got confirmation from support last week that I was eligible and will be getting all loyalty and mount rewards, I explained what we have been told on forums and what it says on support website, it seemed to fall completely on death ears....
I actually thought it was terrible service from this support guy, sorry but it was.
He said he is passing me on to Gina directly and I will get another call back....
Even if you shouldn't qualify, they should still honor it since they've told you that you would qualify. I seem to recall on the ESO Live episode that first talked about the Senche mount that Gina even said that it doesn't need to be elapsed time, just need to have 300 days paid for by the deadline.I'm not as am as you drunk I think.1 -
CodexMMO✭✭✭I do not see it in my billing history either. I will wait until I get home from work so I can log in and see if it shows up. I did get the Hrothgar Wraith in my history though.Edited by CodexMMO on March 19, 2015 8:25PM0
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ZOS_GinaBruno wrote: »Everyone that was eligible to receive a Striped Senche-Tiger should have received it by now. If you believe you should be eligible, but haven't gotten it after a relog, please contact our Support Team. Thanks!
Sadly I was overlooked again. Same as with the mask. Only got it after a few mails. Don't know why this is. Will file a ticket now. I hope they give it to me. Have an active account and 5x60 day of paid gametime on my account (24.2.2015)....
Edited by Northern_Wolfling on March 19, 2015 8:37PM1 -
Troneon✭✭✭✭✭
✭✭✭And as if by magic, I just got three emails saying I just redeemed all my rewards, going to see if they are on my account now.
[snip]
TY for help and info!
EDIT: YEP I GOT THEM NOW TY!!!
This post was edited based on our Community Rules on Inappropriate Content.Edited by ZOS_AlanG on March 19, 2015 9:39PMPC EU ADMaster Crafter - Anything you need!!High Elf Magicka Templar Healer/DPS/TankTrials / Dungeons / PVP / Everything1 -
Natjur✭✭✭✭✭
✭If you have not subbed into the future (so no bonus crowns included in your total) and you got
3100 or 3200 crowns, then you should get the tiger
if you got 3000 or less, you do notEdited by Natjur on March 19, 2015 8:28PM0
