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Didn't get sanche mount - was I overlooked?
bugmom
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Didn't get my sanche mount yet but many others have. Does that mean my account was overlooked again?
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technohic✭✭✭✭✭
✭✭✭✭✭I'm hoping they just haven't finished sending them out yet. Not sure if I have mine or not but didn't get my Mask of Cheerful slaugther before and have been watching my billing history that shows when I got the other rewards. Not sure how soon that is updated.1 -
ItsGlaive✭✭✭✭✭
✭Me neither, I hope they're still coming through and we've not been forgotten like with the Jester costume
Allow cross-platform transfers and merges0 -
Psychotius✭✭✭Assuming that it is a staged roll-out, so just have to wait. Can't wait for mine, will be hard to choose between that and the Guar (love them Guar hops).I'm not as am as you drunk I think.0 -
Divinius✭✭✭✭✭
✭They had mentioned it taking through "this weekend" so I'd wait until at least Monday before starting to worry.0 -
firewatch✭✭✭Check your account billing history. It will show up there when it is delivered. I think you need to relog to receive it in game after it is delivered.0
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bugmom✭✭✭✭Hard to be patient when all the cool kids are riding theirs around. Not nearly as much fun to wait patiently, eventually not get it, contact support, wait patiently and then get the reward when it is old hat. That's already happened and it's just not a great user experience. Wanted to be part of the fun this time.2
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ZOS_GinaBrunoCommunity ManagerEveryone that was eligible to receive a Striped Senche-Tiger should have received it by now. If you believe you should be eligible, but haven't gotten it after a relog, please contact our Support Team. Thanks!Gina Bruno
Principal Creator Engagement Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter5 -
ItsGlaive✭✭✭✭✭
✭ZOS_GinaBruno wrote: »Everyone that was eligible to receive a Striped Senche-Tiger should have received it by now. If you believe you should be eligible, but haven't gotten it after a relog, please contact our Support Team. Thanks!
Again?! Why?! Had the exact same problem with support, took three emails and days to get it resolved
Allow cross-platform transfers and merges2 -
Darklord_Tiberius✭✭✭✭I put a ticket in and got my mask and if I do not have my mount I will do the same with that. Put a ticket it and they will get it for you if you are eligible.0
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Vyle_Byte✭✭✭✭✭
✭Relogging didnt work for me, I had to actually close the game out completely and then I got mine. Try that!Member of the Old GuardMother of the Byte FamilyVyle Byte||Ivana Byte||Vyible Byte||Hakate Vampler Former EMPRESS BWB||Haan Zolo {Retired} (He swung first)||Lunari ||Wardyn Chalyk Tahno||Dirti Dianah||Bonnie||
Viva la Byte0 -
ItsGlaive✭✭✭✭✭
✭Darklord_Tiberius wrote: »I put a ticket in and got my mask and if I do not have my mount I will do the same with that. Put a ticket it and they will get it for you if you are eligible.
Yeah I have but it's a pain. You'd think after making this error with the mask, they might, possibly, maybe try to avoid making the same error again.Allow cross-platform transfers and merges0 -
Kragorn✭✭✭✭✭
Nope, didn't work for me:Relogging didnt work for me, I had to actually close the game out completely and then I got mine. Try that!
5/10/2014 180 Days of ESO Plus™ £41.94GBP £41.94GBP
1/11/2015 90 Days of ESO Plus™ £23.97GBP £23.97GBP
2/21/2015 60 Days of Game Time
330 days paid for by the deadline, no mount.
Ridiculous they can't get a simple SQL query right, really.
Ticket: 150319-002261 and 150319-002345 for the second account.Edited by Kragorn on March 19, 2015 7:15PM0 -
arqe✭✭✭Same here , and i've entered my last 60 day card in last minute and did get a confirmation from support if i am eligible or not. They said i'm eligible so i've sended another to get senche. Will take 3 days again probably to get an answer ....0 -
Paulington✭✭✭✭✭
✭✭Not got mine and neither has my girlfriend either.
Got 300 days exactly and got Mask of Cheerful Slaughter along with a confirmation from ZOS support that I am indeed eligible to receive the Senche, so I should have gotten it.
Looks like it's ticket time again.0 -
Kragorn✭✭✭✭✭
Just checked my second account, identical payment profile it hasn't got it either.
Nope, didn't work for me:Relogging didnt work for me, I had to actually close the game out completely and then I got mine. Try that!
5/10/2014 180 Days of ESO Plus™ £41.94GBP £41.94GBP
1/11/2015 90 Days of ESO Plus™ £23.97GBP £23.97GBP
2/21/2015 60 Days of Game Time
330 days paid for by the deadline, no mount.
Ridiculous they can't get a simple SQL query right, really.
Ticket: 150319-002261.0 -
bosmern_ESO✭✭✭✭✭
✭Remember that the free 30 days, and the additional 5 days of free time do not count towards the 300 days.
make sure you had 300 days of sub through the year.~Thallen~0 -
Kragorn✭✭✭✭✭Bloodystab wrote: »
I meet all criteria.Eligibility criteria
Players received a loyalty reward in their in-game mail if they met the following criteria:
The player's account was not banned.
The three, six, or nine, or ten months of subscription time were paid for by March 16 at 11:59PM EST.
The 90, 180, 270, or 300 days of paid subscription time did not include any complimentary game time (such as the 30 days of free time included with the purchase of the game or compensation time granted by Customer Support).
Eligibility does not require three, six, nine, or ten consecutive months of elapsed subscription time.Edited by Kragorn on March 19, 2015 7:11PM0 -
ItsGlaive✭✭✭✭✭
✭Yep checked and double checked, same as support asked me to do with the mask. Still 300 days of paid time there before the deadline, excluding all free and complimentary time
Allow cross-platform transfers and merges0 -
Mishanya✭✭✭ZOS_GinaBruno wrote: »Everyone that was eligible to receive a Striped Senche-Tiger should have received it by now. If you believe you should be eligible, but haven't gotten it after a relog, please contact our Support Team. Thanks!
I wonder how do ZOS count 300 days of subscription?
If I have 3k crowns in Crown store was I eligible to recieve Senche? (10x100 + 500 + 1500) Or you count crowns in another way?Wasting time is an important part of life0
