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Unable to load game at all - error 11 - fatal client error

SexyVette07
SexyVette07
✭✭✭
I haven't been able to play the game since the patch. Upon first downloading the patch, I had the manifest error and basically had to reinstall the whole game after running a repair. That ran overnight while I was at work. I wake up today to see that now I cant even play the game at all. Can a tech please help me out with this? I have a very common computer setup, so theres no reason that stuff like this should be happening. I'll try running repair again, but if it makes me download the entire game again, I'm going to be uninstalling it all together.

====================================================================
eso encountered a fatal error. (Error 11)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.1.6.5.1127846
branch = live
client.executablebits = 32
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2015-03-04T22:58:05.892Z
client.timestamp = 2015-03-04T22:58:08.625Z -frme 0-
computer.name = MIKE-PC
computer.user = Mike
cpu.arch = 0
cpu.count = 4
cpu.level = 6
cpu.type = 586
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
data.syncm = databuild
data.version = 0.win.0.live.1121957
exe.buildnum = 1127846
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 11
fe.descrip = Client Fatal Error
gfx.description = 9.18.13.4752
gfx.deviceid = 4489.893523032.161
gfx.driver = NVIDIA GeForce GTX 670
gfx.vendorid = 4318
mem.physical = 16359
os.osbits = 64
os.platform = windows
os.version = 6.1.7601.Service Pack 1
ptime = 0
reportfield.ver = 3
version.major = 1
version.patch = 6
version.subpatch = 5
Edited by SexyVette07 on March 4, 2015 11:45PM
  • SexyVette07
    SexyVette07
    ✭✭✭
    Ran the repair and its wanting to download all the files over again. I'm not doing this again. If tech support wants to keep me, then figure out whats wrong without making me download. This is ridiculous.

    edit, I can play the pts just fine, but the live client crashes every single time I load it.
    Edited by SexyVette07 on March 4, 2015 11:10PM
  • SexyVette07
    SexyVette07
    ✭✭✭
    Submitted game consultant report in ticket # 150304-002009. Please sort this out ASAP. Not that addons could have anything to do with a fatal client error, I went ahead and deleted them anyway, didn't make a difference.
    Edited by SexyVette07 on March 4, 2015 11:44PM
  • SexyVette07
    SexyVette07
    ✭✭✭
    Updating thread just for future reference for others. The only thing that worked was completely uninstalling and redownload in the entire game.

    Also, thanks for replying ZOS...
  • Silica.Kun
    Updating thread just for future reference for others. The only thing that worked was completely uninstalling and redownload in the entire game.

    Also, thanks for replying ZOS...

    Did you use disks to install? My launcher is stuck on "updating" yes my LAUNCHER there is a giant bar going across the screen after redownload :s:s
    Yours truly, Kea'ra
    Female-Proud DC Member
  • ZOS_TristanK
    ZOS_TristanK
    ✭✭✭✭✭
    Hey, @SexyVette07. We see that our Support Team replied to your ticket (150304-002009). They'd be happy to continue troubleshooting this issue for you and we encourage you to reply to to their email. If you do not see the response in your inbox, please be sure to check your spam folder and your promotions tab if you're a gmail user. Thanks for your patience!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • jshorty1980b14a_ESO
    Hey, @SexyVette07. We see that our Support Team replied to your ticket (150304-002009). They'd be happy to continue troubleshooting this issue for you and we encourage you to reply to to their email. If you do not see the response in your inbox, please be sure to check your spam folder and your promotions tab if you're a gmail user. Thanks for your patience!

    Ive been waiting all day for a phone call for help for the same type of issue. I resubed yesterday, and still havent been able to play. Sent multiple reports and emails. Oh well....unsubbed already.
  • SexyVette07
    SexyVette07
    ✭✭✭
    I didn't install from disks, although I'm sure that would speed up the process. I redownload the entire game from scratch and it patched correctly. Repairing is a waste of time.
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