Something is wrong...

bugmom · March 2015

Lately game crashes - a lot. Mostly in Cyrodil, mostly when I activate transit, but not always. Frequently generates an error report which I submit. I haven't changed anything on my system so I wondered if others are having this problem. I've lost out on a lot of AP in Cryo due to inopportune crashes. Its really getting frustrating.

Smaxx · March 2015

Maybe some addon updated? Are you running any UI addons? If so, did you try disabling them? In the past I've had at least one addon crashing my game to the desktop (no crash reporter), simply when switching mounts.

ZOS_GaryA · March 2015

Hey there @bugmom,

If you're running into crashing issues, please feel free to post one of the crash logs here and we'll be happy to take a look.

Update 6 is also going live today, so please let us know if the stability improves once the update is deployed!

bugmom · March 2015

Really appreciate the response ZOS! I will post crash log if it happens again. I found lots of them on my system but not sure which ones would be relevant at this point when maybe the update will fix issue anyway.

bugmom · March 2015

Crashed 3 times so far tonight. How do I send crash reports?

stewhead2ub17_ESO · March 2015

Heya I posted something too. I'm having the same problem the last 2 days. Must have something to do with the update because I had no problems previously.

bugmom · March 2015

Is this the file you need to see re crashes?

Grampa_Smurf · March 2015

I been having the same problems, But today I can't seem to stay on for more then 10-15mins now. I deleted all addons everything is up to date and it seems to be the same if I put the computer on ultra high settings or turn every thing to lowest possible settings.

Only thing to do now and log off and come back tomorrow and hope it is fixed..........fingers crossed

ZOS_GaryA · March 2015

Hey there @bugmom,

Could you please submit a game consultant file to customer support along with the log files you've included here? Once that's completed, please feel free to post the ticket number and we'll be happy to take a look!

bugmom · March 2015

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ZOS_GaryA wrote: »

Hey there @bugmom,

Could you please submit a game consultant file to customer support along with the log files you've included here? Once that's completed, please feel free to post the ticket number and we'll be happy to take a look!

Would like to do that but when i click game consultant per the instructions, nothing happens. I know it says it takes a few minutes but it's been 10 and I see no window, nothing happens. Does that tool work on a MAC?

ZOS_GaryA · March 2015

Hey there @bugmom,

The game consultant tool is available for the Mac. There's a direct link to the tool here if the one in the launcher doesn't work; http://goo.gl/obvELV

bugmom · March 2015

ZOS_GaryA wrote: »

Hey there @bugmom,

The game consultant tool is available for the Mac. There's a direct link to the tool here if the one in the launcher doesn't work; http://goo.gl/obvELV

Tried the above link - it downloads but when i try to open it, I get a message that says the file is damaged and to move it to trash.

ZOS_GaryA · March 2015

Interesting...In that case, a system profiler report should do!

To generate a System Profiler report, follow the instructions below:

•Open a new Finder window
•Go to Applications, then Utilities and Terminal
•Type the following
◦system_profiler >~/Desktop/Report.txt

•Wait for the next line to appear in Terminal (This shows the file is finished)
•Locate the Report.txt on your Desktop

bugmom · March 2015

Sent!

Thanks for submitting your question. Your reference code is: 150304-001152.

And for the record, I truly appreciate your response and support.

Thank you!

ZOS_GaryA · March 2015

Hey there @bugmom,

We took a quick look at the submitted reports, and we're going to go ahead and be "that guy" (sorry). We see that Minion is installed, which is a popular add on updater. If you wouldn't mind, please give a try to moving your Addons folder to the desktop and let us know if the stability improves at all, for science. If it doesn't help, let us know that too!

bugmom · March 2015

ZOS_GaryA wrote: »

Hey there @bugmom,

We took a quick look at the submitted reports, and we're going to go ahead and be "that guy" (sorry). We see that Minion is installed, which is a popular add on updater. If you wouldn't mind, please give a try to moving your Addons folder to the desktop and let us know if the stability improves at all, for science. If it doesn't help, let us know that too!

Will do - and I don't mind trying that at all! Again, appreciate the support.

stefan.gustavsonb16_ESO · March 2015

An add-on causes a crash to desktop? How can the Lua interpreter not be sandboxed away from causing such fatal "hard" errors?

ZOS_GaryA · March 2015

No solid answer for that one personally stefan.gustavsonb16_ESO (can't tag due to the . in the name, sorry

). That said, we've seen CTDs occur due to add ons in the past, and it likely won't be the last time. We'd just like to rule it out as a possibility.

Grampa_Smurf · March 2015

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.1.6.5.1127846
branch = live
char.account =
char.alliance = 1
char.name = Sotar
client.executablebits = 32
client.mode = inworld
client.renderertype = D3D11
client.session_start_timestamp = 2015-03-04T23:03:24.638Z
client.time_since_load = 148
client.timestamp = 2015-03-04T23:06:54.883Z -frme 13839-
client.uptime = 210.3
computer.name = HICKSON-PC
computer.user = Hickson
cpu.arch = 0
cpu.count = 8
cpu.level = 6
cpu.type = 586
data.depotid = 4000
data.dir = C:/Program Files/Zenimax Online/The Elder Scrolls Online/depot/
data.syncm = databuild
data.version = 0.win.0.live.1127846
exe.buildnum = 1127846
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 9.18.13.4752
gfx.deviceid = 4609.-2085285821.161
gfx.driver = NVIDIA GeForce GTX 560
gfx.vendorid = 4318
globby.address = 198.20.200.26
globby.port = 24505
loc.wloc = 43 647700 22463 494913 173.50
loc.world = Cyrodiil
loc.worldid = 43
loc.zone = Cyrodiil
login.address = 198.20.200.26
mem.current = 1691
mem.peak = 1701
mem.physical = 3318
os.osbits = 32
os.platform = windows
os.version = 6.1.7601.Service Pack 1
ptime = 1
realm.depotid = 0
realm.id = 4000
realm.name = NA Megaserver
reportfield.ver = 3
version.major = 1
version.patch = 6
version.subpatch = 5

bugmom · March 2015

ZOS_GaryA wrote: »

Hey there @bugmom,

We took a quick look at the submitted reports, and we're going to go ahead and be "that guy" (sorry). We see that Minion is installed, which is a popular add on updater. If you wouldn't mind, please give a try to moving your Addons folder to the desktop and let us know if the stability improves at all, for science. If it doesn't help, let us know that too!

Hi Gary - moved the addons folder as instructed and crashed tonight in Cyrodil as usual. One report was generated and I clicked submit but is there something else I need to do????

bugmom · March 2015

Just noticed there are other posts regarding macs crashing in cyrodil that seem to be related to transit - maybe we all have the same issue?

bugmom · March 2015

ZOS_GaryA wrote: »

Hey there @bugmom,

We took a quick look at the submitted reports, and we're going to go ahead and be "that guy" (sorry). We see that Minion is installed, which is a popular add on updater. If you wouldn't mind, please give a try to moving your Addons folder to the desktop and let us know if the stability improves at all, for science. If it doesn't help, let us know that too!

I crashed so many times today, game is no longer fun. I work so hard with group to take keeps, etc. and lose the AP almost every time due to these crashes. Game is unplayable. Going to put my addons back since it did not help one bit. However, since game is unplayable maybe it doesn't matter.

ZOS_GaryA · March 2015

Hey there @bugmom,

Clicking the submit button on the crash report sends it to the appropriate team that can analyse why the crash is occurring and work towards a solution. In the meantime, please give a try to lowering your visual settings and let us know if that helps at all. For instance, if you're on the High preset, try Medium or Low and let us know if it kicks you out less/more/the same amount.