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Game crashing every time I take a screenshot

Shadowdream
Shadowdream
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Has anyone else had this problem?

Every time I take a screenshot, it crashes to desktop. No asking me to send a crash report, nothing. Just BAM, desktop.

I have tried rebinding my key. No luck. I tried deleting my screenshot folder, and that works for a time, but it will happen again. I'm not certain how long it takes to happen again, since it was a long time between screenshots and I thought the issue was fixed.

Thanks for any help!
  • kelly.medleyb14_ESO
    kelly.medleyb14_ESO
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    Don't take screen shots.
  • SHADOW2KK
    SHADOW2KK
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    Has anyone else had this problem?

    Every time I take a screenshot, it crashes to desktop. No asking me to send a crash report, nothing. Just BAM, desktop.

    I have tried rebinding my key. No luck. I tried deleting my screenshot folder, and that works for a time, but it will happen again. I'm not certain how long it takes to happen again, since it was a long time between screenshots and I thought the issue was fixed.

    Thanks for any help!

    I use Steam for my screenies, if however, like me, you purchased game in Early Access, you can, if you use Steam, Add Non-Steam Game To Library, select the .exe, and Steam will launch for you.
    You still have Steam Overlay and can take screenies, or alternatively, hit printscrn and paste in Paint.

    Might be worth also, repairing game install, just in case your game is corrupt.

    I hope this is better suggestions than the quite frankly unhelpful statement from kelly.medleyb14_ESO. hehe
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  • ZOS_GaryA
    ZOS_GaryA
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    Hey there @shadowdreamb14_ESO,

    Do you happen to use any add ons? If so, please give a shot to disabling them and let us know if you can take screenshots without crashing!
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  • Shadowdream
    Shadowdream
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    I'd rather not link it in steam if I can help it, but thank you for the suggestion! I appreciate it! :)

    I'm not running any add ons at all, so there is nothing to disable. I just tried taking a screenshot after loading it tonight, and it crashed. It worked last night even after having to close out and restart because of loading issues. So it either happens after a reboot of the system, or perhaps when the date rolls over? Weird. I'll experiment to see which when I have the time. For now I am going to play.
  • Smaxx
    Smaxx
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    What operating system are you running? And what's your operating system's locale (where are you from if you don't know how to determine this?)?

    Are the screenshots actually saved on your hard disk or can't you find them either?
  • ZOS_GaryA
    ZOS_GaryA
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    Hey there @shadowdreamb14_ESO,

    What happens if you change the screenshot format? To do this, close the game and head to My Documents\Elder Scrolls Online\Live and open the Usersettings.txt file. ~10 lines down, there's an option that says this:

    SET ScreenshotFormat.2 "PNG"

    change it to

    SET ScreenshotFormat.2 "JPG"

    and let us know if it helps!
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  • Shadowdream
    Shadowdream
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    Changing it to jpg seems to have fixed it. Rock on. :) This pleases me, since it takes up less space anyway. Thank you!

    Thanks for the help everyone, and thanks very much for the fix, Gary!

    (Smaxx, in case you are still curious for whatever reason Windows 7 home premium, 64 bit version. And the screenshots were corrupted when it crashed while taking it.)
  • Smaxx
    Smaxx
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    I expected some issue with your file system permissions, but if JPEG screenshots work, then that's definitely not the case.
  • ZOS_GaryA
    ZOS_GaryA
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    Hey there @shadowdreamb14_ESO,

    Glad to hear it helped!
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