Hi ESO WHY am i beeing DC every 5 minutes or so ?

WhiteTigre · February 2015

HI ESO

WHY am I being kicked to logi Screen after 5 minutes of log in ?
This has been happening over few nights now.
Please help ESO team.

estrong20b14_ESO · February 2015

I'm having the same experience. I give up. Why pay to play when you can't?

squshy7 · February 2015

Also having the same problem. This is happening during EST prime time only (the morning has been ok). NA server

Have already tried:
resetting client
repairing client
resetting PC
resetting router
disabling all addons

ISP connection (verizon fios) is good and stable right now according to speedtest.net and pingtest.net

This issue also is accompanied by the launcher failing to retrieve game info and realm status at times, and poor loading times of the forums at other times. It's like my connection to ZoS's servers specifically is bad

estrong20b14_ESO · February 2015

No support on a holiday.

Maotti · February 2015

Travelled to Elden Root, got a unlimited loadingscreen, crashed.

And now i can't get in the game again.

85flyingbrick_ESO · February 2015

NA server GMT-6 at 1045am. Still happening. Latency horrible in any major city i've been in. then crash. Tried adjusting video settings to low to ensure it wasn't on my end. No resetting of any kind seems to help.

estrong20b14_ESO · February 2015

I ran the Game Consultant, but couldn't tell that there was any problem.

Lara1701 · February 2015

WhiteTigre wrote: »

HI ESO

WHY am I being kicked to logi Screen after 5 minutes of log in ?
This has been happening over few nights now.
Please help ESO team.

Exact same problem for about two weeks. The game is unplayable like this. No error messages, no lag, no problems of any sort. Just a seamless transition from in-game to the login screen as though it's the most natural thing in the world.

Lionxoft · February 2015

What piece of hardware do you use for your router and/or modem @WhiteTigre ?

ZOS_GaryA · February 2015

Hey there folks,

Connection issues can occur for a wide variety of reasons, and we certainly understand how frustrating they can be. Due to the variety of connection issues that can occur, our best suggestion is to contact customer support with a game consultant file attached. This file contains information about your connection that can help them pin down the issue, and a customer support ticket allows you to receive one on one support in case you're in need of additional help. Thanks for your patience!

raffaeleg · August 2016

Well, I'm reading this after 1 and half year, and I see the problem is not solved at all. New installation, removing temporarily Antivirus, Firewalls, won't work. This is quite frustrating, because you don't have much time for create a new character, and if is unfinished, all the changes are lost. In these days I was wondering to buy a token for changing Race/Name. But if this continue, I don't think I will succeed, and I will loose easily my 3500 K. Can you tell me if you solved this and how.