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Loyalty Reward Program & Question

MornaBaine
MornaBaine
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There was already a thread regarding this but either I simply can't find it anymore or it's been removed. At any rate, ZOS has announced that it is ending the loyalty rewards for subscribers after this last one, which is some sort of mask. At least it's not a vanity pet I don't want. Now while I was never impressed by these rewards nor personally wanted them I know other people liked them a great deal. But what mattered was the fact that this little perk told us, "Hey long term subscriber, we appreciate your patronage." Now, with ESO going B2P but still offering a subscription model, you're ending the loyalty program. What does this tell us? To me, it tells me that those who continue to pay a subscription are no longer appreciated. Yes, there are some perks associated with paying a subscription, but that does not have anything to do with thanking your players who have been with you since launch and before. So, I'm curious... why are we no longer worthy of your thanks?
Edited by MornaBaine on February 18, 2015 4:27AM
PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

  • AshySamurai
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    Maybe it really was paid beta test with rewards who tested more? I'm joking. Now seriously. Previously sub fee was necessary to play and loyalty reward was only reward (free gift). Now, when game going to be b2p sub need to get minor bonuses/acess to dlc. If ZOS will give rewards for this it would be like you're buying really expensive costume/pet/mount/etc. I think ZOS stopping loyalty programm only for one reason - to prevent another crisis with topics like "if I'm not paying sub I'm not loyal enough". And if you give reward for everyone what the point of it?
    Edited by AshySamurai on February 14, 2015 5:30PM
    Make sweetrolls, not nerfs!
  • Seraphyel
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    Why?

    Your loyalty was only needed for the first year (=payed beta). Finished game (=1.6) will launch soon, so it's not really needed anymore.
  • Grunim
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    I swore ZOS initially said in one of their streamed chats that the loyalty program would be removed and something else would take its place. Or did I dream that?
    Am a whimsical Generation Jones gamer. Online RPGs hooked me since '94 and no sign of stopping soon...


  • Joejudas
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    personally i never felt the rewarded me with anything...other than lies about everything they said they would deliver and then just decided not to.
  • Tintinabula
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    Loyalty program retired March 17 th when Tamriel Unlimited goes "live" from my understanding. (Which makes sense) They're rebooting the loyalty program..are you loyal?..here's 100 crowns go buy yourself something pretty and make me a sammich.
    Edited by Tintinabula on February 14, 2015 6:24PM
  • Smaxx
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    Watch ESO Live from 21st January. Basically they wanted to reward people for their continued subscription that way: Get them some small gifts. But at some point they realized that such a strategy doesn't really fit the whole "do whatever you want" concept of Elder Scrolls, so they changed their strategy to the free crowns for the crown store, which allows everyone to pick their own rewards although they're no longer exclusive.
  • stefan.gustavsonb16_ESO
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    There are simply too few of us left, I think. It doesn't make sense to keep making exclusive loyalty rewards for a very small and dwindling fraction of their customers. I honestly don't think there are many players who are going to be eligible for the striped Senche mount, and the fraction of those who are staying subbed after March 17 is probably a very small target group indeed. It would be pointless to spend any further developer resources on pleasing those players.
  • AshySamurai
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    I don't think ZOS killing loyalty reward program. IMO it's simply don't fit to current model (I mean b2p model).
    Make sweetrolls, not nerfs!
  • MornaBaine
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    There are simply too few of us left, I think. It doesn't make sense to keep making exclusive loyalty rewards for a very small and dwindling fraction of their customers. I honestly don't think there are many players who are going to be eligible for the striped Senche mount, and the fraction of those who are staying subbed after March 17 is probably a very small target group indeed. It would be pointless to spend any further developer resources on pleasing those players.

    You think so? It'll be interesting to see how many of us are riding around on the striped Senche. Though I may not be for long simply because I prefer some of the other colors. It would have been far nicer if they'd have just given us the mount of our choice and then added some truly awesome armor to it that would really stand out from the beginning. But there I go being greedy and ungrateful again. :neutral_face:
    Edited by MornaBaine on February 14, 2015 7:28PM
    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

  • cyqa
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    I have a pipe dream that once they start releasing DLC, a new loyalty program will pop up that will award long-term subscribers with that DLC instead of renting it (after a pre-determined term from its release).
  • SgtPepperUK
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    I don't think ZOS killing loyalty reward program. IMO it's simply don't fit to current model (I mean b2p model).

    Before I stopped playing The Secret World, which had gone B2P at that point, was still giving subscribers an item of the month so I don't think we can blame it solely on ESO going B2P.
  • LtCrunch
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    There are simply too few of us left, I think. It doesn't make sense to keep making exclusive loyalty rewards for a very small and dwindling fraction of their customers. I honestly don't think there are many players who are going to be eligible for the striped Senche mount, and the fraction of those who are staying subbed after March 17 is probably a very small target group indeed. It would be pointless to spend any further developer resources on pleasing those players.

    Well the entire core of my guild will have both the costume and the Senche mount. So if it is as rare as you think we'll wear it as a badge of guild pride :)

    Edited by LtCrunch on February 14, 2015 7:58PM
    NerdSauce Gaming
    Laughs-At-Wounds - Sap tanking since 03/30/14
    ßrandalf - Light armor tanking since 03/03/15
    Brandalf Beer-Belly - Tanking drunk since 12/30/16


  • LtCrunch
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    Smaxx wrote: »
    Watch ESO Live from 21st January. Basically they wanted to reward people for their continued subscription that way: Get them some small gifts. But at some point they realized that such a strategy doesn't really fit the whole "do whatever you want" concept of Elder Scrolls, so they changed their strategy to the free crowns for the crown store, which allows everyone to pick their own rewards although they're no longer exclusive.
    DING DING DING, WE HAVE A WINNER!
    NerdSauce Gaming
    Laughs-At-Wounds - Sap tanking since 03/30/14
    ßrandalf - Light armor tanking since 03/03/15
    Brandalf Beer-Belly - Tanking drunk since 12/30/16


  • starkerealm
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    Brandalf wrote: »
    Smaxx wrote: »
    Watch ESO Live from 21st January. Basically they wanted to reward people for their continued subscription that way: Get them some small gifts. But at some point they realized that such a strategy doesn't really fit the whole "do whatever you want" concept of Elder Scrolls, so they changed their strategy to the free crowns for the crown store, which allows everyone to pick their own rewards although they're no longer exclusive.
    DING DING DING, WE HAVE A WINNER!

    Yeah, this meshes with what I remember.

    It wouldn't surprise me if we do see a vet reward system in the future, possibly like the old City of Heroes/Villains system, where you could pick off the menu from a couple different vet bonuses. But, at least for the short term the suggestion does seem to be, "yeah, here have your full money's worth in points."

    EDIT: apparently the usual abbreviation for City of X is actually blocked by the profanity filter, because shanks, beef shanks for everyone.
    Edited by starkerealm on February 14, 2015 8:42PM
  • Gidorick
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    The removal of the loyalty system perplexes me as well. Couple that with the sparse subscription benefits and it seems like ZOS isn't really all that concerned with keeping or gaining subscriptions. Which is a shame and is actually surprising. Having subscriptions provides a somewhat stable view of future revenue. Yes, subscriptions fluctuate, but not nearly as much as Cash Shop purchases will.

    Unless ZOS is planning on releasing $30-45 DLC every 3 months I just don't see how the Cash Shop will provide sustainable revenue. There can be only so many mounts and costumes in the store. What's more is Cash Shops will have to continually release bigger and better things. Once Senche mounts are available, how many people are going to buy a horse?

    Furthermore, without fresh DLC, what is there to entice people into coming in and trying ESO after the initial flood of console players? It's not F2P, it's B2P, so they are going to miss out on people who are just checking the game out BECAUSE it is free.

    ZOS really needs to beef up their subscription model. The players that play ESO without a subscription should be ENTICED to pay the subscription each and every time they play. I get not wanting people to hit pay walls, which I commend. I get not wanting Pay to Win... I commend that, also. I am not suggesting either of those things.

    What I AM suggesting is subscriber specific taverns, the ability to make guilds, early access of Costumes and Mounts, and early access to DLC.

    http://forums.elderscrollsonline.com/discussion/150450/eso-subscription-benefits-suggestions

    Yea, yea... people thing this sort of thing is un-fair... but the name of the game is making ZOS money so they can build the future of ESO. If it's a cosmetic thing or 'social' thing that doesn't give players a DIRECT advantage over non-subscribers, I say put it behind the subscription! Heck, there could even be some things that are ONLY available to subscribers... like being able to make an Imperial. Put THAT behind a subscription. Remove the imperial edition from the Crown Store and the ONLY way players that DON'T have the imperial edition can create an Imperial is to be subscribed.
    What ESO really needs is an Auction Horse.
    That's right... Horse.
    Click HERE to discuss.

    Want more crazy ideas? Check out my Concept Repository!
  • Smaxx
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    Gidorick wrote: »
    Heck, there could even be some things that are ONLY available to subscribers... like being able to make an Imperial. Put THAT behind a subscription. Remove the imperial edition from the Crown Store and the ONLY way players that DON'T have the imperial edition can create an Imperial is to be subscribed.

    Such things won't work and only hurt your game in the long run. They obviously know that as well and already avoid trying make such "offers".

    How would your system work? Rather than selling the Imperial Edition as a 21$ upgrade you'd require a subscription. So some player pays one month for 15$, creates an Imperial and never pays again.

    ---

    Considering the Imperial Edition Upgrade seems to be worth 2,100 crowns, we can assme that 100 crowns are around 1$. Given that ratio subscribers already have a huge advantage over one-time payers. The spend 15$ a month and get 15$ in crowns back. In addition to that, they also receive the 10% bonuses and free access to all DLCs. That's a significant bonus and far from nothing. So there's a clear incentive. We just don't know how expensive crowns will really be.
  • Gidorick
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    Smaxx wrote: »
    Gidorick wrote: »
    Heck, there could even be some things that are ONLY available to subscribers... like being able to make an Imperial. Put THAT behind a subscription. Remove the imperial edition from the Crown Store and the ONLY way players that DON'T have the imperial edition can create an Imperial is to be subscribed.

    Such things won't work and only hurt your game in the long run. They obviously know that as well and already avoid trying make such "offers".

    How would your system work? Rather than selling the Imperial Edition as a 21$ upgrade you'd require a subscription. So some player pays one month for 15$, creates an Imperial and never pays again.

    ---

    Considering the Imperial Edition Upgrade seems to be worth 2,100 crowns, we can assme that 100 crowns are around 1$. Given that ratio subscribers already have a huge advantage over one-time payers. The spend 15$ a month and get 15$ in crowns back. In addition to that, they also receive the 10% bonuses and free access to all DLCs. That's a significant bonus and far from nothing. So there's a clear incentive. We just don't know how expensive crowns will really be.

    The number of players that would subscribe for $15 and KEEP the subscription would likely more than enough to offset the removal of the Imperial Edition upgrade. ZOS needs to consider the long game here. Who knows how many more players would be willing to "try out" the Subscription for a month if they were able to create an imperial.

    I explain here that they still support the Imperial Edition as is... but for future players who didn't buy the imperial edition, have them subscribe if they want to create an imperial.

    http://forums.elderscrollsonline.com/discussion/151782/put-the-imperial-edition-and-explorers-pack-bennefits-behind-the-subscription

    Mind if I ask if how placing the ability to create an imperial behind a subscription would hurt the game in the long run? Do you have examples of this?
    Edited by Gidorick on February 14, 2015 11:04PM
    What ESO really needs is an Auction Horse.
    That's right... Horse.
    Click HERE to discuss.

    Want more crazy ideas? Check out my Concept Repository!
  • Roechacca
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    Brandalf wrote: »
    Smaxx wrote: »
    Watch ESO Live from 21st January. Basically they wanted to reward people for their continued subscription that way: Get them some small gifts. But at some point they realized that such a strategy doesn't really fit the whole "do whatever you want" concept of Elder Scrolls, so they changed their strategy to the free crowns for the crown store, which allows everyone to pick their own rewards although they're no longer exclusive.
    DING DING DING, WE HAVE A WINNER!

    Yes Crowns are your new Loyalty Reward . Now You can pick your own rewards .
  • MornaBaine
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    roechacca wrote: »
    Brandalf wrote: »
    Smaxx wrote: »
    Watch ESO Live from 21st January. Basically they wanted to reward people for their continued subscription that way: Get them some small gifts. But at some point they realized that such a strategy doesn't really fit the whole "do whatever you want" concept of Elder Scrolls, so they changed their strategy to the free crowns for the crown store, which allows everyone to pick their own rewards although they're no longer exclusive.
    DING DING DING, WE HAVE A WINNER!

    Yes Crowns are your new Loyalty Reward . Now You can pick your own rewards .

    Except that, for the most part, you won't be able to. Because that's how "crowns" work.... they give you just enough to entice you to buy more.
    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

  • Exstazik
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    300 days granted mount+costume it's enough.Look what WoW players got for 10 years!! loyality
    tbMiniOrcRiderStatue.jpg
  • MornaBaine
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    Gidorick wrote: »
    The removal of the loyalty system perplexes me as well. Couple that with the sparse subscription benefits and it seems like ZOS isn't really all that concerned with keeping or gaining subscriptions. Which is a shame and is actually surprising. Having subscriptions provides a somewhat stable view of future revenue. Yes, subscriptions fluctuate, but not nearly as much as Cash Shop purchases will.

    Unless ZOS is planning on releasing $30-45 DLC every 3 months I just don't see how the Cash Shop will provide sustainable revenue. There can be only so many mounts and costumes in the store. What's more is Cash Shops will have to continually release bigger and better things. Once Senche mounts are available, how many people are going to buy a horse?

    Furthermore, without fresh DLC, what is there to entice people into coming in and trying ESO after the initial flood of console players? It's not F2P, it's B2P, so they are going to miss out on people who are just checking the game out BECAUSE it is free.

    ZOS really needs to beef up their subscription model. The players that play ESO without a subscription should be ENTICED to pay the subscription each and every time they play. I get not wanting people to hit pay walls, which I commend. I get not wanting Pay to Win... I commend that, also. I am not suggesting either of those things.

    What I AM suggesting is subscriber specific taverns, the ability to make guilds, early access of Costumes and Mounts, and early access to DLC.

    http://forums.elderscrollsonline.com/discussion/150450/eso-subscription-benefits-suggestions

    Yea, yea... people thing this sort of thing is un-fair... but the name of the game is making ZOS money so they can build the future of ESO. If it's a cosmetic thing or 'social' thing that doesn't give players a DIRECT advantage over non-subscribers, I say put it behind the subscription! Heck, there could even be some things that are ONLY available to subscribers... like being able to make an Imperial. Put THAT behind a subscription. Remove the imperial edition from the Crown Store and the ONLY way players that DON'T have the imperial edition can create an Imperial is to be subscribed.

    Not crazy about the idea of putting MORE things behind a pay wall. Because I've seen how that ends up. Of your suggestions I do like the perk of early DLC access. I also happen to think that any DLC released during the time you are paying a sub should be yours to keep regardless of if you allow your sub to lapse at some point. Now THAT would be an enticement.
    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

  • Digiman
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    MornaBaine wrote: »
    There was already a thread regarding this but either I simply can't find it anymore or it's been removed. At any rate, ZOS has announced that it is ending the loyalty rewards for subscribers after this last one, which is some sort of mask. At least it's not a vanity pet I don't want. Now while I was never impressed by these rewards nor personally wanted them I know other people liked them a great deal. But what mattered was the fact that this little perk told us, "Hey long term subscriber, we appreciate your patronage." Now, with ESO going B2P but still offering a subscription model, you're ending the loyalty program. What does this tell us? To me, it tells me that those who continue to pay a subscription are no longer appreciated. Yes, there are some perks associated with paying a subscription, but that does not have anything to do with thanking your players who have been with you since launch and before. So, I'm curious... why are we no longer worthy of your thanks?

    The current loyalty program was an utter joke, when your forced to pay to play the only way to make people feel appreciated is either treat them better (ZoS is to busy to do that) or create vanity items to reward those that subscribe.

    Apparently the 100 crowns you get for each month your subscribed for the new B2P model basically sums up what ZoS thinks about loyal supporters who were with them since launch, just like this past loyalty program.
  • MornaBaine
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    Digiman wrote: »
    MornaBaine wrote: »
    There was already a thread regarding this but either I simply can't find it anymore or it's been removed. At any rate, ZOS has announced that it is ending the loyalty rewards for subscribers after this last one, which is some sort of mask. At least it's not a vanity pet I don't want. Now while I was never impressed by these rewards nor personally wanted them I know other people liked them a great deal. But what mattered was the fact that this little perk told us, "Hey long term subscriber, we appreciate your patronage." Now, with ESO going B2P but still offering a subscription model, you're ending the loyalty program. What does this tell us? To me, it tells me that those who continue to pay a subscription are no longer appreciated. Yes, there are some perks associated with paying a subscription, but that does not have anything to do with thanking your players who have been with you since launch and before. So, I'm curious... why are we no longer worthy of your thanks?

    The current loyalty program was an utter joke, when your forced to pay to play the only way to make people feel appreciated is either treat them better (ZoS is to busy to do that) or create vanity items to reward those that subscribe.

    Apparently the 100 crowns you get for each month your subscribed for the new B2P model basically sums up what ZoS thinks about loyal supporters who were with them since launch, just like this past loyalty program.

    Well although I did not personally like the vanity pets they gave us it at least made them do a tiny amount of work and use some creativity and as long as the program was in place I could hope we'd eventually get a few things I WOULD like. But apparently everything they do must generate cash in the shop now. :(
    Edited by MornaBaine on February 15, 2015 12:52PM
    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

  • jamesharv2005ub17_ESO
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    MornaBaine wrote: »
    roechacca wrote: »
    Brandalf wrote: »
    Smaxx wrote: »
    Watch ESO Live from 21st January. Basically they wanted to reward people for their continued subscription that way: Get them some small gifts. But at some point they realized that such a strategy doesn't really fit the whole "do whatever you want" concept of Elder Scrolls, so they changed their strategy to the free crowns for the crown store, which allows everyone to pick their own rewards although they're no longer exclusive.
    DING DING DING, WE HAVE A WINNER!

    Yes Crowns are your new Loyalty Reward . Now You can pick your own rewards .

    Except that, for the most part, you won't be able to. Because that's how "crowns" work.... they give you just enough to entice you to buy more.

    1500 crowns is enough for a mount or multiple other selections.
  • MornaBaine
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    MornaBaine wrote: »
    roechacca wrote: »
    Brandalf wrote: »
    Smaxx wrote: »
    Watch ESO Live from 21st January. Basically they wanted to reward people for their continued subscription that way: Get them some small gifts. But at some point they realized that such a strategy doesn't really fit the whole "do whatever you want" concept of Elder Scrolls, so they changed their strategy to the free crowns for the crown store, which allows everyone to pick their own rewards although they're no longer exclusive.
    DING DING DING, WE HAVE A WINNER!

    Yes Crowns are your new Loyalty Reward . Now You can pick your own rewards .

    Except that, for the most part, you won't be able to. Because that's how "crowns" work.... they give you just enough to entice you to buy more.

    1500 crowns is enough for a mount or multiple other selections.

    Wait and see.
    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

  • jamesharv2005ub17_ESO
    jamesharv2005ub17_ESO
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    MornaBaine wrote: »
    MornaBaine wrote: »
    roechacca wrote: »
    Brandalf wrote: »
    Smaxx wrote: »
    Watch ESO Live from 21st January. Basically they wanted to reward people for their continued subscription that way: Get them some small gifts. But at some point they realized that such a strategy doesn't really fit the whole "do whatever you want" concept of Elder Scrolls, so they changed their strategy to the free crowns for the crown store, which allows everyone to pick their own rewards although they're no longer exclusive.
    DING DING DING, WE HAVE A WINNER!

    Yes Crowns are your new Loyalty Reward . Now You can pick your own rewards .

    Except that, for the most part, you won't be able to. Because that's how "crowns" work.... they give you just enough to entice you to buy more.

    1500 crowns is enough for a mount or multiple other selections.

    Wait and see.

    Why wait? Jump on PTS and find out for yourself.
  • Nazon_Katts
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    MornaBaine wrote: »
    MornaBaine wrote: »
    roechacca wrote: »
    Brandalf wrote: »
    Smaxx wrote: »
    Watch ESO Live from 21st January. Basically they wanted to reward people for their continued subscription that way: Get them some small gifts. But at some point they realized that such a strategy doesn't really fit the whole "do whatever you want" concept of Elder Scrolls, so they changed their strategy to the free crowns for the crown store, which allows everyone to pick their own rewards although they're no longer exclusive.
    DING DING DING, WE HAVE A WINNER!

    Yes Crowns are your new Loyalty Reward . Now You can pick your own rewards .

    Except that, for the most part, you won't be able to. Because that's how "crowns" work.... they give you just enough to entice you to buy more.

    1500 crowns is enough for a mount or multiple other selections.

    Wait and see.

    Why wait? Jump on PTS and find out for yourself.

    Store prices are object to change. Crown cost is object to change. Monthly crown allottment is object to change.

    If 1$ equals 100 crowns, the current monthly reward for subscribing is rather high and prices in the store rather low. While that is unusually fair for a cash shop and sub system, it also almost seems too good to be true... So I have my doubts it'll stay that way.
    "You've probably figured that out by now. Let's hope so. Or we're in real trouble... and out come the intestines. And I skip rope with them!"
  • jamesharv2005ub17_ESO
    jamesharv2005ub17_ESO
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    MornaBaine wrote: »
    MornaBaine wrote: »
    roechacca wrote: »
    Brandalf wrote: »
    Smaxx wrote: »
    Watch ESO Live from 21st January. Basically they wanted to reward people for their continued subscription that way: Get them some small gifts. But at some point they realized that such a strategy doesn't really fit the whole "do whatever you want" concept of Elder Scrolls, so they changed their strategy to the free crowns for the crown store, which allows everyone to pick their own rewards although they're no longer exclusive.
    DING DING DING, WE HAVE A WINNER!

    Yes Crowns are your new Loyalty Reward . Now You can pick your own rewards .

    Except that, for the most part, you won't be able to. Because that's how "crowns" work.... they give you just enough to entice you to buy more.

    1500 crowns is enough for a mount or multiple other selections.

    Wait and see.

    Why wait? Jump on PTS and find out for yourself.

    Store prices are object to change. Crown cost is object to change. Monthly crown allottment is object to change.

    If 1$ equals 100 crowns, the current monthly reward for subscribing is rather high and prices in the store rather low. While that is unusually fair for a cash shop and sub system, it also almost seems too good to be true... So I have my doubts it'll stay that way.

    Those prices arent going to change. If so they would have already adjusted them. They want the sub to mean something. I think you are used to playing f2p games. This is a buy to play game. So without meaning to the sub there is no point to it.
  • FadedJeans
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    I honestly don't think there are many players who are going to be eligible for the striped Senche mount

    Most of my guild will be. Surely we can't be the only guild who can say that.
  • jamesharv2005ub17_ESO
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    Pretty much anyone even people who just joined can qualify. Just buy 5 60 day gametime cards.
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