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Problem with PC rebooting using ESO download client
luiscesjr
Soul Shriven
I searched around for about 2 days now, but I didn`t find any problem like mine.
In fact I've never seen a problem like mine lol.
I am trying to download the game since last sunday, but whenever I leave the
PC downloading by itself, it will simply reboot.
My PC is barely a week old, and I don`t experience this with anything else,
if I leave it on downloading a torrent at night, playing games, etc, I have
no problems, but downloading ESO specifically, it reboots, and of course,
download stops.
I tried adding the option to "start on boot", like a workaround, and to my surprise,
I just woke up, it reboot, and the client didn't turn up on boot.
I already checked power settings, advanced power settings, etc. So this is
surely not the problem.
Another workaround I found was to leave something on, like skyrim on
the menu for example, and the system will not reboot.
What could this be? I have no idea what is going on. Again before someone
says, it ONLY HAPPENS WITH ESO.
In fact I've never seen a problem like mine lol.
I am trying to download the game since last sunday, but whenever I leave the
PC downloading by itself, it will simply reboot.
My PC is barely a week old, and I don`t experience this with anything else,
if I leave it on downloading a torrent at night, playing games, etc, I have
no problems, but downloading ESO specifically, it reboots, and of course,
download stops.
I tried adding the option to "start on boot", like a workaround, and to my surprise,
I just woke up, it reboot, and the client didn't turn up on boot.
I already checked power settings, advanced power settings, etc. So this is
surely not the problem.
Another workaround I found was to leave something on, like skyrim on
the menu for example, and the system will not reboot.
What could this be? I have no idea what is going on. Again before someone
says, it ONLY HAPPENS WITH ESO.
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luiscesjrSoul ShrivenOK, thanks for all the help, I struggled since Sunday to download this, it just finished downloading. Now I get an error, how awesome!0
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ZOS_GaryA✭✭✭✭✭Hey there @luiscesjr,
What is the error message that you're seeing? If you wouldn't mind attaching a screenshot, it would be very helpful towards finding a solution.0 -
luiscesjrSoul ShrivenI simply get no errors, the PC reboots, that's all. And even though I
ticked the box for the ESO client to open on boot, it simply won't open
unless I click on it.
Let me edit here to just add that, this only happens with ESO client.
I left my PC on yesterday with Skyrim opened to rpevent this, it did prevent the
reboot form happenening. It will not reboot downloading anything else, only
when I use ESO.Edited by luiscesjr on September 25, 2014 1:51PMWe have contacted our Customer support team to help you solve your issue.0 -
ZOS_GaryA✭✭✭✭✭Hey there, we apologize for the confusion. From the previous message it seemed like the installation issue had been resolved, and you had mentioned receiving an error message.
This issue will require a bit of additional information, so we have opened a support ticket for you. Our support team should contact you via email very soon!0 -
C3N50R3D✭✭✭@ZOS_GaryA What was the resolution for this? I am getting freeze or reboot during DL of PTS files. Nothing in the Windows logs. This only happens when using the ESO launcher to download PTS files. I have already tried deleting and reinstalling the launcher and running repair and many other things.0
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C3N50R3D✭✭✭Hey there @C3N50R3D,
This issue was followed up in a customer support ticket to receive some additional information. If you'd like, we'd be happy to create a support ticket for you if this issue is still occurring for you.
Thank you. Probably not related but I reinstalled Java and Flash and was able to complete the DL. Right after the patch was applied it froze again so I don't think it is fixed but everything is finally downloaded. I have one mini dump which may indicate Bethesda.net_launcher is generating a bad driver call causing an exception. Driver verifier checks out ok. Clean boot didn't seem to help. Please open a ticket so I can submit the dump file.We have contacted our Customer support team to help you solve your issue.0