That's how you do it, as per the instructions given on the page @Enodoc provided a link for, I once had to, a GM replied within 10 mins.Type /help in chat and click on the icon of a head wearing earphones. I think it's "Customer Support" or "Ask for Help". Details here: https://help.elderscrollsonline.com/app/answers/detail/a_id/2062/
This is (theoretically) much faster than the online support.
Nope, that is literally support.
That either gives you the support page Q&A or the chance to Contact support.
I need to contact a Gamemaster.
Type /help in chat and click on the icon of a head wearing earphones. I think it's "Customer Support" or "Ask for Help". Details here: https://help.elderscrollsonline.com/app/answers/detail/a_id/2062/
This is (theoretically) much faster than the online support.