Sound getting 'stuck' after leaving sewer in Shornhelm.

Thaumic · January 2015

When ever I leave the small sewer area in Shornhelm (via the grate down the stairs from the Wayshrine) the ambient sound / music remains as though I'm still there. Also several sound effects (such as the splashing of fishing holes) no longer play and the 'echo' like filter remains on other sounds.

It stays stuck like this when loading a new area or using /reloadui and even persists if I switch characters. Only re-starting the game fixes it.

I've reported the issue in game but wanted to ask if other's had experienced it as well or if it's specific to my set-up.

ZOS_GaryA · January 2015

Hey there @Thaumic,

Let's see if a repair resolves the sound issue that you're running into. To repair the game, close the game and open the launcher. Select Game Options above the news articles, then select Repair from the drop down. Once the repair operation completes, let us know if the sound issue persists. If so, we'll be happy to take a closer look!

Thaumic · January 2015

Thanks for the response ZOS_GaryA. I ran the repair to no avail I'm afraid, the issue continues. Still curious whether anyone else has replicated the bug or if it's just me.

ZOS_GaryA · January 2015

Hey there @Thaumic,

Thanks for letting us know! We just hopped in to see if we could reproduce the issue. After entering the Abandoned Cistern and messing with some Skeevers, we popped back into Shornhelm and didn't notice anything odd with the sound.

Is the Abandoned Cistern the location you're referring to? If so, is there anything additional that you were doing in this area that we may need to do to reproduce this? Thanks for your patience!

Thaumic · January 2015

Hello again @ZOS_GaryA‌. Yes the Abandoned Cistern behind the woodworker's is the place. It seems to happen no matter what I do down there - I can go down and come straight out again, kill some skeevers or fish in the foul water holes (literally the only reason I'm going down there after the quest finished). It happens every time.

It's an odd issue but not a massive deal as the rare fish can be caught from the other water types in Rivenspire. I doubt it would make a difference but just to be specific the issue is occurring with a level 35 Sorcerer on the EU server. I don't currently have any other characters of the correct level to try initialising the error with, but as mentioned it continues when switching to others (but not in the character section screen where the music returns to normal.

Thanks again for the support.

ZOS_GaryA · January 2015

No problem! We checked on NA so we'll give a shot to EU as well. If we don't come up with anything, we'll still forward the feedback along for further investigation.

One additional thing we request is that when the issue occurs, you use /bug to report the issue to our devs. This will contain data that is specific to your character's current position, effects on the character, etc, which may help us narrow down what may be causing the issue. Thanks for your patience and for the additional information!