Welcome to ElderLoadingScreens Online

Kayja_Tigris · December 2014

New player here. I just installed ESO and can't even get to character creation. I waited 10 mins. then shut it down. This is unacceptable. I have read the thread and see that I am not the only one with the issue. I play DDO and WoW with no issues. I shouldn't have any here. When is this getting fixed? And no I am not putting in a report because, based on this thread, doing so is not solving the problem. I give them 2 weeks to fix it. If not fixed by then, a new player will be lost.

C3N50R3D · December 2014

theo1000 wrote: »

Its not only US.
EU has the same problems. I think the culpit here is probably the rate of whitch packages are sent.
i dont know why but it seems some of them never arrive in time ( connection timeout ) or they are being sent with the wrong order or bipassing some thus we get dc...

It is easy to blame the network. Have you monitored with Wireshark or similar? If the problem is really packet fragmentation or packet loss, you might get different results running a VPN proxy which will prioritize your traffic.

ZOS_GaryA · December 2014

Razzak wrote: »

ZOS_GaryA wrote: »

Hey there @grimsfield,

We see that you have submitted a support ticket and received a reply on December 9th. We have not yet received a reply from you on that ticket as to whether or not the provided troubleshooting helped. To update your ticket, you can simply press "reply" on the email and it'll come right back to us. Thanks for your patience!

I just might be that no one replies to your replies as they are on the floor laughing their behinds off, after they've read your reply.

Bear in mind that troubleshooting may indeed start off very basic. Usually support will begin troubleshooting with the easiest steps that have resolved the same issue a large majority of the time. With any tech support you reach out to, you're more than likely to receive "have you turned it off and back on again?" as a first response because a large majority of the time, it resolves the issue.

By replying to the ticket, it helps us narrow down what the actual issue may be and provide more in depth troubleshooting. If troubleshooting doesn't help, CS will have all of the necessary information to send along to our devs. With all of that info in the ticket, a dev won't have to look at it and say "hmm..I wonder if it's an add on causing the problem" because we've already asked you to disable them.

We understand that this can be frustrating at first, but please keep in touch with customer support so they can continue to assist you with your issue and properly document everything you've tried. More info leads to a better diagnosis of the issue which leads to faster fixes.

Thanks for your patience!

grimsfield · December 2014

ZOS_GaryA wrote: »

Razzak wrote: »

ZOS_GaryA wrote: »

Hey there @grimsfield,

We see that you have submitted a support ticket and received a reply on December 9th. We have not yet received a reply from you on that ticket as to whether or not the provided troubleshooting helped. To update your ticket, you can simply press "reply" on the email and it'll come right back to us. Thanks for your patience!

I just might be that no one replies to your replies as they are on the floor laughing their behinds off, after they've read your reply.

Bear in mind that troubleshooting may indeed start off very basic. Usually support will begin troubleshooting with the easiest steps that have resolved the same issue a large majority of the time. With any tech support you reach out to, you're more than likely to receive "have you turned it off and back on again?" as a first response because a large majority of the time, it resolves the issue.

By replying to the ticket, it helps us narrow down what the actual issue may be and provide more in depth troubleshooting. If troubleshooting doesn't help, CS will have all of the necessary information to send along to our devs. With all of that info in the ticket, a dev won't have to look at it and say "hmm..I wonder if it's an add on causing the problem" because we've already asked you to disable them.

We understand that this can be frustrating at first, but please keep in touch with customer support so they can continue to assist you with your issue and properly document everything you've tried. More info leads to a better diagnosis of the issue which leads to faster fixes.

Thanks for your patience!

This beauracratic method also wastes alot of people's time. And when many many people are reporting exactly the same issue, which in this case they are, it makes a lot more sense to recommend something that actually has some bearing on the situation. This is why humans are still hired to do tech support, because they are faster than computers due to their ability to use reason. The method you explain casts reason aside and instead slows down the whole process because you want to follow an unecessary flow chart of interaction. This method is painfully antiquated and really needs to be rethought out. Especially when it concerns widespread issues such as these loading screens.

Of course, you guys have to admit there is a widespread issue first...

theo1000 · December 2014

When this was an issue with wow (at the start of tbc ) they gave Everyone with an active subscription a free month and the fix was up next Thursday.
Im talking to CS for some days but my problem only seems to be mine and none made a public announcement about YES WE HAVE A PROBLEM with the server account files etc etc...
For me personally who i also am in business this means Disrespect.

grimsfield · December 2014

Issue still not announced or fixed...

Have noticed that I will get loading screens when trying to log in while grouped, so I have to ask the group lead to kick me from the group before I log in.

C3N50R3D · December 2014

Grouped delves and trials do appear to cause this to happen more often. Although I rarely get infinite loading screens, some delves and trials take up to 5 minutes to load.

DeLindsay · December 2014

I never used to have this problem, but now that I do the Vet Pledge every day I get my butt kicked by the loading screen boss every time I finish the Pledge and try and zone out. About 30% of the time I have to exit the client and restart it. I don't really have issues zoning normally, or entering a building, or changing characters it seems to only be leaving a Dungeon that it happens as of recently.

grimsfield · December 2014

This thread is almost a month old now and ZOS still hasn't come out and stated that this is a known issue. And this issue is far older than just a month, this issue was around in beta but largely disappeared until major patch 1.4 was released. It's now been over 3 months since that patch released and ZOS has done NOTHING to fix it. This is completely unacceptable. And I don't want to hear that this is a complicated issue that is different for everyone, because that is an outright LIE and dismissal of facts.

Every time a mod gives us that kind of response it shows nothing buy disdain to the players. The developers need to start looking into this issue NOW if they haven't already. And if they have, they need to announce it as a known issue. The more time that goes by without an announcement the more we players feel disrespected by your inaction.

Please fix this.

theo1000 · December 2014

Well i can confirm as previously mentioned by me ( at least ) that ssd-raid etc dont make any improvements.
Net connection does some of the job but server is like 90% of the issue.
ill update my pc and net connection ( 1.6k € without gpu ) and if that doesnt fix at least a 25+% of the loading screens and error problems im quiting.
I cant be paying for something that i get to enjoy once per week due to work family etc.
For me its either huuuuuge loading screens and even an alt f4 to get in the game or error.
And im really waiting for a responce because no1 in zos tells me ( C.S ) that yeah ok we know and we are causing this.
QQ

C3N50R3D · December 2014

Long loading screens are sometimes caused by game engine memory leaks or running out of memory or both. Make sure to put your PC specifications in your signature to look for patterns across different systems. It might help if Zenimax compiles ESO.exe as a 64 bit exe.

theo1000 · December 2014

Yeah i know but im sitting above recommended either way...
I have also talked about 64bit client in a post before.
It will help greatly due to the engine of the game. Facing system limitations with a game engine in 2014 is meh.... I also believe that putting the game on ram disk wont help either.

C3N50R3D · December 2014

You are correct. Cleanmem does help though. I haven't profiled memory extensively yet but I believe there may still be an unfixed leak.

theo1000 · December 2014

As far as my knowledge with pc's go i cant think of a reason why ZoS with software developers testera etc cant make a right ram fixing or whatever. I have tested the loading screens with a brand new i7 5960x ddr4 ram etc and whole game on ramdisk thats why im saying this has nothing to do with leak. Ig you ran the game from ramdisk you wont notice the memory slowdown thats connected to the leak. Also with a monster of a pc with oc etxreme memory mhz and timings set for optimal usage you cant really go and yell yes my pc is the problem or my enterprise network equipment and connection is awful etc.
Consumer has to get what he is paying for and we do pay so we also expect proper support but some of the mails are truly a laugh.
I also have tried optimizing everything with software etc but 0 improvement.

Hypertionb14_ESO · December 2014

i would like to add the following Issues.

Turning down Graphic Settings do not help much with this issue... in fact i have noticed that running on minimum causes more issues to occur (like mobs failing to render in boss fights, or sounds and visual effects cutting off when you 100% need to be able to see them to stay alive)

minor FPS gain is not worth MASSIVE glitchyness.

C3N50R3D · December 2014

theo1000 wrote: »

As far as my knowledge with pc's go i cant think of a reason why ZoS with software developers testera etc cant make a right ram fixing or whatever. I have tested the loading screens with a brand new i7 5960x ddr4 ram etc and whole game on ramdisk thats why im saying this has nothing to do with leak. Ig you ran the game from ramdisk you wont notice the memory slowdown thats connected to the leak. Also with a monster of a pc with oc etxreme memory mhz and timings set for optimal usage you cant really go and yell yes my pc is the problem or my enterprise network equipment and connection is awful etc.
Consumer has to get what he is paying for and we do pay so we also expect proper support but some of the mails are truly a laugh.
I also have tried optimizing everything with software etc but 0 improvement.

Hehe. Your PC is not the problem. If there is still a memory leak it can fill up available game engine address space which is about 3.7Gigs or so because it is a 32bit exe. At that point the game can CTD or cause memory thrashing as the OS trys to free up memory by swapping out unused sections. A ram disk will not help in this case.

theo1000 · December 2014

Unfortunately its not mine

Yeah but its 2015 almost and we play a game with all that effects etc and huge maps and mega servers and we get a 32bit client.
The leak is nothing major the problem is how its being used

Plus the lag from their side.

Nibelaja · December 2014

You can do something on yourselfe, to improve that issue. I had the same long loadingscreens, exspecially to deshaan (ebonheart pack undetaunted camp location) and it was horrible... Beyond that i had much popping textures and loading screens, while walking through some cities.
Now i got a wonderfull SSD and another 4 GB RAM stack for Christmas. You wont believe, how much the entire game experience has improved for me! Even a port to deshaan takes now a few sec and nothing pop in anymore.

My system:
i5 2500k @4,0 GHz
GTX 970 Phantom
8 GB ram
Samsung 850 Pro 256GB

Edit: From time to time i get some endless loading screens, but really rare. Shut down exe and restart, but its not that kind of big problem for me.

theo1000 · December 2014

Well all you said is basically to spend even more of our money to play?
If you compare the game textures etc its not a huge problem plus most off us already have a ssd but problem is still there.
I at least cant justify this. 100 ~+ for the ssd + the game + 12 months worth of playtime and boom you have a second pc.

C3N50R3D · December 2014

Yep. And when we already have a good rig that plays other games with no issues and the experience is bad in this one.

ZOS_TristanK · December 2014

We understand that this issue is frustrating and that you'd all rather be playing than loading. We touched on this exact issue in the most recent episode of ESO Live and assure you that we are aware. That said, we need you folks to work with our Support Team to get this issue resolved because there isn't one unifying fix that we can post for everyone (as you can see from our posts in this thread thus far). To that end, we have created tickets for everyone in this thread that did not already have one filed.

Loading screen issues can come from a variety of sources. Could be addons, could be the rig, could be connection, could be something else. If we can safely eliminate those more basic options, we can dig into a deeper investigation. Please understand that we're not "blaming" anyone or anyone's computer. The basics are basic for a reason: they resolve the issue in the majority of cases.

All that said, in order for Support to relay the correct and relevant information up the chain, they need to go through a series of troubleshooting steps with you. Again, we know that this process can be frustrating, but it is necessary to suss out any core issues. Please know that optimization is an on-going process for us and we are continuously working to improve ESO's performance for all of our players.