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DC and the an error occurred madness SOLVED

Rastapasta
Rastapasta
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Dear ZOS
I recently unsubed and resubed again after 3 weeks because I probably found the reason for the "An unknown error occurred" and later on "an error occurred" that I was relentlessly dealing with.

Yesterday morning the start of my first test day.
Morning and afternoon session all solo pve.
Log on and gameplay perfect only once I had the error once :):)

The evening session group and dungeon session test.
Banished cells
Direfrost keep

Up to close to the last boss in Direfrost everything went smooth and then the
nightmare started again.
D/C
relog in + Error x10
restart game log in+ error endless
repair + restart +log in + error endless.
restart pc + game + log in 3x and finally back online
We are now 10 minutes past the DC.

During the process my team mates confirmed me in TS that
- I stayed in the group pane all that time and I was once back online.
- that my toon-sign was on the map in the dungeon all that time till it was back online.

Now ZOS please elaborate on this:

-how long is a toon suppose to stay online after a DC and the above
"an error occurred" and the restarting madness.
-how come when I came back online I was back at the entrance of the Banished cells
and not in Direfrost where the DC happened.

So in my case my toon was stuck for 10 min+ on the server and for what reason?
To conclude once you have a toon stuck = an error occurred till the server releases it
(seems at goodwill or could it be an authentication error??)

Hope you guys are going to do something about it.
There must be a way to speed this up.
I have 1 mile of support tickets with you guys over the past 6 months.
Don't make me restart this again.

Cheers
Rasta
Edited by Rastapasta on December 2, 2014 9:11AM
  • ZOS_LenaicR
    ZOS_LenaicR
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    Hi @Rastapasta,

    We're very glad to see you again in Tamriel!

    As per your last ticket, we were waiting for you regarding ISP information. If you have these information, could you please update your ticket 141006-000635?

    If you don't retrieve it, feel free to tell us, we'll open a new ticket for you, and we'll pull your last details with it.

    Thanks for your patience.
    The Elder Scrolls Online: Tamriel Unlimited Social Team - ZeniMax Online Studios
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  • Jitterbug
    Jitterbug
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    You should probably turn your router off and then on again
  • Rastapasta
    Rastapasta
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    I have a last question for you ZOS
    What is the relationship of ipv4 and ipv6 to the game in terms of protocols used

    Think i'm close to the solution.

    Cheers
  • xMovingTarget
    xMovingTarget
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    I am running IPv6. no disconnects.

    DCs or crashes arnt even that big of a problem anymore. Its getting less and less. But for one comes another. endless loadingscreens seems to appear more and more often.
  • Rastapasta
    Rastapasta
    ✭✭✭
    Problem solved

    I disabled ipv6 and everything works flowless and at lightning speed.
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