ME AND GF'S ACCOUNTS WRONGFULLY CLOSED FOR "MULTIBOXING" WHILE PLAYING SIDE BY SIDE FROM 2 LAPTOPS
Artricia
Soul Shriven
after emailing eso "customer service" about the wrongful booting and suspension WHILE we were both playing on seperate laptops in city of ash with guildmates (how can you even beat v12 city of ash by solo multiboxing?) they ignored what i said and replied with "It has been determined that your account did violate our Terms of Service."
we did NOT at any point ever "violated the Code of Conduct by multiboxing (being logged into two accounts at the same time from the same computer)."
what proof and how do they determine that, refusing to give me benefit of doubt, though ive been paying for two monthly subs for half a year and i paid for my 2 laptops to game on. i can upload photographs of us having ESO on 2 laptops side by side, we have 5 EP guilds each that know both of us, both our accounts are on trials and dsa vet leaderboards in the same team, impossible to do by multiboxing. why do i even have to prove myself and be wrongly accused? thats what i get from all the time and money i spent on eso?
eso customer service refuses to admit its their fault for mistakenly booting both our us from game and suspending without bothering to have a word with us to confirm this first and now refusing to listen. i bet they're just racist and biased against players from south east asia (singapore here) and quick to assume we are cheating in some way.
NA SERVER, @ARTRICIA, @ARTRICIAS
Edited by Artricia on November 6, 2014 4:49PM we did NOT at any point ever "violated the Code of Conduct by multiboxing (being logged into two accounts at the same time from the same computer)."
what proof and how do they determine that, refusing to give me benefit of doubt, though ive been paying for two monthly subs for half a year and i paid for my 2 laptops to game on. i can upload photographs of us having ESO on 2 laptops side by side, we have 5 EP guilds each that know both of us, both our accounts are on trials and dsa vet leaderboards in the same team, impossible to do by multiboxing. why do i even have to prove myself and be wrongly accused? thats what i get from all the time and money i spent on eso?
eso customer service refuses to admit its their fault for mistakenly booting both our us from game and suspending without bothering to have a word with us to confirm this first and now refusing to listen. i bet they're just racist and biased against players from south east asia (singapore here) and quick to assume we are cheating in some way.
NA SERVER, @ARTRICIA, @ARTRICIAS
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rophez_ESO✭✭✭✭✭after emailing eso "customer service" about the wrongful suspension and saying we were both playing on seperate laptops in city of ash with guildmates (how can you even beat v12 city of ash by solo multiboxing?) they ignored it and replied with "It has been determined that your account did violate our Terms of Service."
we did NOT at any point ever "violated the Code of Conduct by multiboxing (being logged into two accounts at the same time from the same computer)."
what proof and how do they determine that, refusing to give me benefit of doubt, though ive been paying for monthly subs for half a year and i paid for my 2 laptops to game on. i can upload photographs of having ESO on 2 laptops side by side.
eso customer service refuses to admit its their fault for mistakenly booting us from game and suspending without bothering to have a word with us to confirm this first and now refusing to listen.
NA SERVER, @ARTRICIA, @ARTRICIAS
Sounds crazy. In my house we have three accounts playing simultaneously through the same router (me, my son, my nephew), how is that different than you and your GF? I would think there are many households with more than one instance of the game running.2 -
Gillysan✭✭✭✭I didn't even know they have this stupid policy. In EVE Online they even recently improved the client for running multiple instances so you can play with more than one character. They even run specials like "The Power of Two" to start another account. You can even use the buddy invite to reward yourself.
So ZOS doesn't like people who spend even more money on their game? I mean, directly pay them, into their accounts?Edited by Gillysan on November 6, 2014 4:36PMCrafting Services http://tinyurl.com/GillysansStore Organizational Guide http://tinyurl.com/GillysansEnchanterLeveling
ESO Dwemer Ruins List
Dwemer Forum Thread1 -
astro74✭✭✭Cheaters gets banned... Thats actually good news. (not saying op is a cheater but nice to see they monitor stuff.)5
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TehMagnus✭✭✭✭✭
✭✭Ha! Dem Chinese farmers!
write more tickets to support asking them to escalate the issue, they should sort it out.
I'm amazed you can still post in forums though.Edited by TehMagnus on November 6, 2014 4:44PM1 -
whsprwind✭✭✭Holy s*** Art! That's some bad news
This dude is definitely innocent. We run raids together all the time.
I also heard they tend to share the same LTE hotspot sometimes while gaming. That mightve been why they thought it was the same computer (same MAC and IP when you use a hotspot maybe?)
@ZOS!NA(PC) - EP
- Dragon Knight Amuro X
"Of course you're a victim... what are you going to do about it? Transcend your own suffering and be a good person!" -jbp0 -
Pallmor✭✭✭✭✭
✭Usually these stories involve the OP not telling the whole story. There is no way you got banned for playing from two separate accounts on two separate computers just because they happened to have the same IP address (router). People do that all the time and don't get banned.2 -
Daverios✭✭✭✭Call 855-296-3170. Long distance may apply.
That is the public number to Zenimax support. Ask to speak to a supervisor directly first teir support is near useless, knows nothing and has very limited access. The supervisor can unban on the spot if legit.1 -
ZOS_AlvinM✭✭Hi everyone. We are closing this thread per our rule about Discussing Disciplinary Actions.
@Artricia - sending you a PMEdited by ZOS_AlvinM on November 6, 2014 4:57PM0
This discussion has been closed.