Crashing while switching horses (draft to light)

Gyudan · November 2014

This issue has been happening on one of my characters for a few weeks now.

- I have 2 horses: a draft horse with 30+ inventory and a light horse with 0 inventory
- My character's base inventory is 110.
- I'm always using over 100 slots in the bank but nevery above 110 when switching horses.

70-80% of the time, when I switch from draft horse to light horse to feed both, the client freezes for a few seconds and crashes.

This doesn't happen on any of my other characters. The game used to slow down a bit when switching horses on them, but it never crashed before.
I'm running ESO on Intel Core i5-4590 (3GHz), Radeon R9 280 Dual-X 3GB, SSD with over 40GB free space, 8GB Ram, Windows 8.1 and all drivers up to date, so this is not a performance issue.
This also happens when all addons are disabled.

I've been filling the reports on the tool that appears after the client crashes but it's been weeks now and I've been repeating the same stuff over an over again.

Is this issue being investigated? Are other players encountering it? Do you know what's causing it?

Thanks in advance.

ZOS_GaryA · November 2014

Hey there @Gyudan,

Thank you very much for reporting this! We see that you've disabled add-ons, and we'd like you to try the other tried and true step first to see if it helps.

This is running a repair on the client. To do that, close the game and open up the launcher. Just above the news section, select Game Options and then choose Repair from the drop down. Once that operation completes, try swapping between horses and let us know if the crash still occurs.

If it does, can you please let us know how the game is crashing (to the desktop, to the login screen, freezing, etc) and if any error messages appear? The error message will greatly assist in researching the issue.

Thanks for your patience, and let us know if there's any other way we can help!

Gyudan · November 2014

ZOS_GaryA wrote: »

Hey there @Gyudan,

Thank you very much for reporting this! We see that you've disabled add-ons, and we'd like you to try the other tried and true step first to see if it helps.

This is running a repair on the client. To do that, close the game and open up the launcher. Just above the news section, select Game Options and then choose Repair from the drop down. Once that operation completes, try swapping between horses and let us know if the crash still occurs.

If it does, can you please let us know how the game is crashing (to the desktop, to the login screen, freezing, etc) and if any error messages appear? The error message will greatly assist in researching the issue.

Thanks for your patience, and let us know if there's any other way we can help!

Repairing the client changed nothing.
The game crashes and goes back to the desktop and I get "The Elder Scrolls Online Crash Reporter", which allows me to send a report explaining what happened.

Before switching

After

Crash Report Details:

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.1.4.7.1067430
branch = live
char.account = Gyudan
char.alliance = 3
char.name = Eldrad Ulthran
client.executablebits = 32
client.mode = inworld
client.renderertype = D3D11
client.session_start_timestamp = 2014-11-03T21:38:09.113Z
client.time_since_load = 62
client.timestamp = 2014-11-03T21:58:38.746Z -frme 52869-
client.uptime = 1224.7
computer.name = DESKTOP
computer.user = Clem
cpu.arch = 0
cpu.count = 4
cpu.level = 6
cpu.type = 586
data.depotid = 4001
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online
data.syncm = databuild
data.version = 0.win.0.live.1067430
exe.buildnum = 1067430
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 14.100.0.0
gfx.deviceid = 26522.-1610410165.0
gfx.driver = AMD Radeon R9 200 Series
gfx.vendorid = 4098
globby.address = 159.100.232.160
globby.port = 24505
loc.wloc = 141 121118 16904 332437 235.55
loc.world = Glenumbra
loc.worldid = 141
loc.zone = Glenumbra
login.address = 159.100.232.160
mem.current = 1307
mem.peak = 1422
mem.physical = 8127
os.osbits = 64
os.platform = windows
os.version = 6.2.9200.
ptime = 0
realm.depotid = 0
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 3
version.major = 1
version.patch = 4
version.subpatch = 7

phtony06b14_ESO · November 2014

Just to answer your question about other players: I sent a bug report in about a week or 2 ago although this was happening before then. I just cleaned out my trash emails night before last so I don't know how/if it was looked into.

ZOS_GaryA · November 2014

Hey there @Gyudan,

Thank you very much for checking into that!

One last question; Does this occur when all of your add-ons are disabled? Please disable all of the add-ons for the game, reload the ui, and give this another shot. If it continues to crash, please let us know and we'll be happy to continue helping.

Gyudan · November 2014

Yes, it also happens when all addons are disabled.