Launcher stuck on Loading...

Sharess · July 2014

This is a problem I have had for some time, but it seems to be getting worse. I have tried everything suggested in various threads and even in an email from Customer Support, and still nothing seems to help.

The really weird thing is that it's not a consistent error. Sometimes it loads up right away, other times it just hangs for hours without loading, and other times it takes between 5 minutes and several hours to go from the Loading... to the Launcher screens.

I have...

Made sure that it is running as Admin, Changed my internet settings, changed my start up settings, uninstalled and reinstalled the launcher, uninstalled and reinstalled the entire game, run it with the firewalls off, run it with virus checking and firewalls off. None of this seems to actually matter.

There really is no rhyme of reason I can figure out. It might fail to load, so I kill the process, and then restart it, and it works, or it might fail to work no matter how many times I start it, or, like just now, it might take half an hour to "load"

It's driving me insane!

HELP!

p.s. I'm running Win 7 Pro 64-Bit

ZOS_PierreL · July 2014

Hello @Sharess,

As you already tried to open your firewall/antivirus, make sure the following ports are open on the networking device.

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 49100 through 54000

Also, to be sure, we suggest disabling any of your add-ons, as these can cause errors when they are out of date. We also suggest that you try repairing (instead of reinstalling) your launcher to ensure that your game is up to date.

Repair:

Players can repair the files for The Elder Scrolls Online on their computer by following the steps below:

First, start The Elder Scrolls Online launcher by double clicking on the icon on your desktop.
Wait for the launcher to finish starting.
If multiple ESO clients are installed and available through the launcher, make sure to have the correct version highlighted by clicking on it once.
In the middle of the launcher there will be an entry for Game Options next to an icon of a small cog wheel.
Open the Game Options dropdown menu and click on the option for Repair.
Allow the launcher to examine all the files for the game. This may take some time.
If any files are found to have problems, the launcher will re-download those files.

This should allow you to play the game.

Update:

- Manually update your launcher. Details on how to do this can be found here.

- If the above step do not resolve your issue, please try the following:

Open the game installation directory “Zenimax Online”
Open the folder named “Launcher”
Inside the “Launcher” folder, there is a folder named “ProgramData”
Delete the “ProgramData” folder
Open the launcher and download update
Click “Play”

ESOSecret · July 2014

I play on two different computers.
One of my computers does the same thing every time I patch. I have to run the repair to be able to log in. If I do not, I log in and then then it just stops never getting to the character screen.

fromtesonlineb16_ESO · July 2014

Same problem here, nothing to do with ports, I don't use add-ons, you patched my game client I now have this problem.

n0l · July 2014

ESOSecret wrote: »

I play on two different computers.
One of my computers does the same thing every time I patch. I have to run the repair to be able to log in. If I do not, I log in and then then it just stops never getting to the character screen.

This happens to me all the time. I repair/reinstall my game nonstop it feels like, and all ways after a patch/update. its really annoying.

Sharess · July 2014

ZOS_PierreL wrote: »

make sure the following ports are open on the networking device.
TCP / UDP Ports 24100 through 24131

TCP / UDP Ports 24500 through 24507

TCP / UDP Ports 49100 through 54000

Um... do you have the English version of this?

Also, to be sure, we suggest disabling any of your add-ons, as these can cause errors when they are out of date.

Tried this didn't help.

We also suggest that you try repairing (instead of reinstalling) your launcher to ensure that your game is up to date.

How do I repair it when it won't load 90% of the time? Besides, I did do a repair last night after waiting 1/2 an hour, and it's no better today.

Repair:

Players can repair the files for The Elder Scrolls Online on their computer by following the steps below:
First, start The Elder Scrolls Online launcher by double clicking on the icon on your desktop.

Wait for the launcher to finish starting.

If multiple ESO clients are installed and available through the launcher, make sure to have the correct version highlighted by clicking on it once.

In the middle of the launcher there will be an entry for Game Options next to an icon of a small cog wheel.

Open the Game Options dropdown menu and click on the option for Repair.

Allow the launcher to examine all the files for the game. This may take some time.

If any files are found to have problems, the launcher will re-download those files.

This should allow you to play the game.

Except that it may never get beyond this step here

*Wait for the launcher to finish starting.

This is the problem, you can repair it if it never actually gets that far! And when it does, repairing hasn't fixed it.

Update:

- Manually update your launcher. Details on how to do this can be found here.

- If the above step do not resolve your issue, please try the following:
Open the game installation directory “Zenimax Online”

Open the folder named “Launcher”

Inside the “Launcher” folder, there is a folder named “ProgramData”

Delete the “ProgramData” folder

Open the launcher and download update

Click “Play”

I have done this multiple times, including reinstalling the entire game!

fromtesonlineb16_ESO · July 2014

Sharess wrote: »

ZOS_PierreL wrote: »

make sure the following ports are open on the networking device.
TCP / UDP Ports 24100 through 24131

TCP / UDP Ports 24500 through 24507

TCP / UDP Ports 49100 through 54000

Um... do you have the English version of this?

Don't worry about it, unless you're behind a corporate/college/etc. firewall this advice is irrelevant, all games developers publish this type of requirement, I have never had to do this on any home router I've ever had: there's a feature called UPnP which allows software to open the ports it needs and that seems to work fine.

Also, if the game was working before the patch, as mine was, clearly it has nothing to do with firewall settings of any sort, this was just a boilerplate reply.

amarks01nrb19_ESO · August 2014

I double click the eso launcher and it sits on loading for hours been doing it for months sometimes works after half hour usually give up after 2hours not loading. it worked fine for first 2 months since then it gone downhill ive been playing since beta. Cant update or repair game as it doesn't get to updating part it stays loading.

puysoodlor · August 2014

i cant intall game like a you,poster.
i very tired.
i lost money but i cant play this game that the one best game.
so baddddddd
plzzzzz
do some things.T^T^T^T^T^T^T^T^T^T^T^TT^^T^T^T^T^T^T^T^TT
sry my bad eng.

revolution1 · November 2014

My launcher is broken too...I have unsubbed. No point paying for a broken game.

Tempiis · November 2014

Okay this is just plain crazy iv'e been DL'ing the update for over 4 hours and im just at 53 % i was at 51% 2 hours ago what is going on ? Zenimax i love this game but man you guys have to be THE worst MMO company when it comes to patches and updates. Please use the money you guys are getting from us and fix these damn problems!

Tempiis · November 2014

Funny thing is my wife's PC has no problems running the launcher we have the exact same settings as far as ports and such just crazy.

ZOS_GaryA · November 2014

Hey there @Tempiis,

In short, 1.5.2 contains patches 1.5.0, 1.5.1, and 1.5.1, and totals about 12GB. You will see the progress bar go from 0 to 100 multiple times during the installation of this patch. We appreciate your patience!