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Missing Characters and Assets
OldSmeller
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I have exhausted every other avenue of petition or expression of grievance. I even went so far as to unsubscribe for several months, even then I still got no response from the numerous support tickets.
I had several other characters besides the one I use now, one of them had a large amount of gold and other valuable assets stored on him. When the character was suddenly deleted I opened a support ticket, this ticket was met with repeated automated responses about disabling all UI modifications or third party addons. Eventually I threatened to unsubscribe my account and that is when it was sent up to the "mages guild". After no response for over a month I unsubscribed.
I have since recently reactivated my subscription to find that not only has my support ticket not been responded too but it appears to no longer even exist.
I have tried the following to get my issue resolved.
Email Support
In-game bug report
In-game Feedback
In-Game Support petition
Tweeting @ members of the ZoS Staff
I event took the survey on 7/9/2014 when my game time ran out.
Now I am making a thread.
Edited by OldSmeller on November 2, 2014 5:04PM I had several other characters besides the one I use now, one of them had a large amount of gold and other valuable assets stored on him. When the character was suddenly deleted I opened a support ticket, this ticket was met with repeated automated responses about disabling all UI modifications or third party addons. Eventually I threatened to unsubscribe my account and that is when it was sent up to the "mages guild". After no response for over a month I unsubscribed.
I have since recently reactivated my subscription to find that not only has my support ticket not been responded too but it appears to no longer even exist.
I have tried the following to get my issue resolved.
Email Support
In-game bug report
In-game Feedback
In-Game Support petition
Tweeting @ members of the ZoS Staff
I event took the survey on 7/9/2014 when my game time ran out.
Now I am making a thread.
We have contacted our Customer support team to help you solve your issue.
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ZOS_GaryA✭✭✭✭✭Hey there @OldSmeller,
Do you happen to have a reference number for your previous ticket? We'd be happy to take a look into that.
We see that for the missing bosses, you were in public dungeons when the tickets were created. The bosses in public dungeons should spawn every few minutes. If a boss is missing when a player enters a room, it's possible that other players recently defeated the boss, and the dungeon just needs a little time to reset itself.
However, some bosses will not spawn while there are other bosses or key events to trigger in the dungeon. We recommend that players explore dungeons thoroughly to make sure that they haven't missed a required step before the boss spawns. Additionally, you may need to kill some of the bosses in the dungeon in order to get the others to spawn.
In the meantime, we have created a new ticket for you for your original inquiry, related to the characters and items that disappeared from your account. Our customer support team will be with you via email shortly! If there's anything else we can help you with on here, please let us know.0 -
OldSmeller✭✭✭Hey there @OldSmeller,
Do you happen to have a reference number for your previous ticket? We'd be happy to take a look into that.
We see that for the missing bosses, you were in public dungeons when the tickets were created. The bosses in public dungeons should spawn every few minutes. If a boss is missing when a player enters a room, it's possible that other players recently defeated the boss, and the dungeon just needs a little time to reset itself.
However, some bosses will not spawn while there are other bosses or key events to trigger in the dungeon. We recommend that players explore dungeons thoroughly to make sure that they haven't missed a required step before the boss spawns. Additionally, you may need to kill some of the bosses in the dungeon in order to get the others to spawn.
In the meantime, we have created a new ticket for you for your original inquiry, related to the characters and items that disappeared from your account. Our customer support team will be with you via email shortly! If there's anything else we can help you with on here, please let us know.
The boss spawns are not an isolated issues. I have revisited the same delves at different times of the day and waited sometimes for several hrs just to see if it was a time issue.
In terms of missing assets I do not have a support ticket id number, there should be several. When the bank slots bug was a thing I lost over 100k gold but after petitioning that issue I only got around 14k gold back. My character Ventargo is back but he is missing several stacks of potatoes. There are 2 potatoes in the inventory when there should be about 5 stacks. The sole purpose of that character was to sit under the bride in "The Lion's Den" and collect potatoes from people wishing to pay tribute to lord xenu.
Edited by OldSmeller on November 2, 2014 9:24PM0