Maintenance for the week of April 6:
• [COMPLETE] ESO Store and Account System for maintenance – April 9, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – April 9, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
In-Game Customer Support Broken
Hi,
I tried to log a help request today but I get a message that just says:
Knowledge Base
Error....
Nothing else, and of course I can not open a ticket for my problem.
I am running my game on Mac OS X Yosemite. Not had this problem in the past.
I tried to log a help request today but I get a message that just says:
Knowledge Base
Error....
Nothing else, and of course I can not open a ticket for my problem.
I am running my game on Mac OS X Yosemite. Not had this problem in the past.
0
-
ZOS_GaryA✭✭✭✭✭Hey there @Morrighan_Ravenborn,
When you open up the /help interface, you are first taken to the knowledge base. There are a few other options in this window to select, where the gold CS rep with a headset on will allow you to submit a ticket to our customer support team.
Are you able to select any of those additional buttons? If so, please feel free to submit a ticket through the /help interface and a member of our CS team will reach out to you shortly. If not, please let us know, and also let us know the issue you require assistance with. We'll be happy to help!0