ZOS, what do YOU need from US?

Nazon_Katts · October 2014

They want us to shut up and give them our money. If we don't give them our money, they shut us up. That's what their ideal of customer relations is. Lived everyday on this understaffed and neglected board. I sometimes wonder why they even have one anyways.

Gidorick · October 2014

Varicite wrote: »

Pay, play, give feedback.

Pretty much all you need to do, I imagine.

What kind of feedback though. I would like a specific definition. Obviously they listen to things that need fixing and balancing but what about the guy who wants his character to be left handed? (http://forums.elderscrollsonline.com/discussion/99131/why-cant-my-character-be-left-handed)

Game breaking, no... but does this sort of feedback make it past the forum moderators? I'm not asking that everything be implemented, just that everything be heard by those that are making the design decisions for ESO.

Are these types of suggestions collected, organized and given to the development staff on a weekly basis in a report of some sort? Are they combed through by the forum mods and the ones they think are best get passed on?

Or are they just completely ignored because ZOS has a very specific design template and schedule that they need to adhere to and any deviation from or addition to that plan will risk the timely release of updates and may potentially risk revenue?

If suggestions for additional features and options are not considered, if by wanting "feedback" they only want to know what is broken with the game then that is fine... but we need to know this so we can stop suggesting/dreaming/hoping/imagining and just play the game that is fed to us.

Gidorick · October 2014

Nazon_Katts wrote: »

I sometimes wonder why they even have one anyways.

That is kind of where I'm starting to go to as well... I submit bugs with the /bug function in game and if I feel something is broken (like the whole stamina issue) I'll use /feedback. If the content on this forum isn't consulted/considered for the future development of this game then the forum is simply for us fans to talk amongst ourselves. If THAT is all this forum is... I'll go to one of the external community sites. We don't need a ZOS forum for that.

Varicite · October 2014

Gidorick wrote: »

Varicite wrote: »

Pay, play, give feedback.

Pretty much all you need to do, I imagine.

What kind of feedback though. I would like a specific definition. Obviously they listen to things that need fixing and balancing but what about the guy who wants his character to be left handed? (http://forums.elderscrollsonline.com/discussion/99131/why-cant-my-character-be-left-handed)

Game breaking, no... but does this sort of feedback make it past the forum moderators? I'm not asking that everything be implemented, just that everything be heard by those that are making the design decisions for ESO.

Are these types of suggestions collected, organized and given to the development staff on a weekly basis in a report of some sort? Are they combed through by the forum mods and the ones they think are best get passed on?

Or are they just completely ignored because ZOS has a very specific design template and schedule that they need to adhere to and any deviation from or addition to that plan will risk the timely release of updates and may potentially risk revenue?

If suggestions for additional features and options are not considered, if by wanting "feedback" they only want to know what is broken with the game then that is fine... but we need to know this so we can stop suggesting/dreaming/hoping/imagining and just play the game that is fed to us.

Any kind of feedback you want, really.

Do you think the game is fun? What did you think was fun? Let them know.

Did you think something was frustrating? What was frustrating about it? Let them know.

Is there a bug affecting things? Do you feel they've reacted to it in a timely fashion? Etc, etc.

Just let them know how you feel. There's really no such thing as "bad feedback", only less constructive feedback, and I'm sure they can still glean the important bits from that as well.

Your voice alone may be small, but if you don't use it, it will definitely never become a chorus, and ZOS will never know how you feel about what they're doing w/ the game.

Gidorick · October 2014

That's a good perspective @Varicite‌ . thanks for sharing.

Razzak · October 2014

I agree @Varicite. Any kind of feedback that is not insulting or otherwise derogatory is a good feedback. But is this forum only meant for our feedback? If it is, it would be kind of them to let us know that. After all, a forum is usually a place for communication. Rarely is it used for "read only" by those that made it.
Furthermore, it leaves a bad taste in ones mouth if you don't have the feeling that your comments, feedback, contribution is not appreciated. And those simple words "Rest assured, we read" are not enough for that when there is almost no feedback from other side besides forum moderation.

We are a child that has been stomping, crying, throwing things around, pleading, asking and telling their mom what's been bothering us only to have our mom dismiss with a wave of her hand almost every time. Time for social services, maybe?

R1ckyDaMan · October 2014

You want your idea's to be heard, go use reddit instead.

We had a thread on here a while back with a poll regarding armor previews with over 2k views and around 500 people voted in favor of adding armor previews while under 50 were against..

it faded away eventually..

Then there was a reddit Q & A, guess what, one random guy on reddit suggested it and bam! they told him it was a great idea and will look into it.

Sums up how I feel feedback on these forums goes.

Edit: the thread forums.elderscrollsonline.com/discussion/113201/should-zenimax-add-full-armor-previews-when-crafting/p1

Razzak · October 2014

R1ckyDaMan wrote: »

You want your idea's to be heard, go use reddit instead.

We had a thread on here a while back with a poll regarding armor previews with over 2k views and around 500 people voted in favor of adding armor previews while under 50 were against..

it faded away eventually..

Then there was a reddit Q & A, guess what, one random guy on reddit suggested it and bam! they told him it was a great idea and will look into it.

Sums up how I feel feedback on these forums goes.

Edit: the thread forums.elderscrollsonline.com/discussion/113201/should-zenimax-add-full-armor-previews-when-crafting/p1

I'm guessing they do it because they feel they cannot be held accountable for something that was not said on their official forum. Whatever the cause, it's sad.

Armitas · October 2014

Hlaren_shortsheath wrote: »

if you realy want to help then go to the pts and help in there, lots of buggs in there. would realy help alot of us out when what they have in pts goes live and it dont have buggs.

This^. They are pleading for more PTS testers. From the August Road Ahead.

A Plea for Help on PTS

As you all know, every major patch spends a number of weeks being tested on our Public Test Server (PTS). We would love to have more of you participate in Update testing on PTS—right now, we have a dedicated crew of players who run through new content there before it launches on our live servers, but it isn’t a large enough population to find some of the more esoteric load-related problems.

Now that Update 4 has hit PTS, please go over and try out the new content and see what you think. Be sure to give feedback, especially any bugs or balance problems you encounter. As a reminder, every current subscriber has access to PTS, and you will be able to create high-level characters appropriate to the content featured in the Update. In the future, we plan to add some kind of incentive for helping us test new content, so keep your eyes open for details.

LonePirate · October 2014

I am sure we will receive more requests for players to test the new 1.5 content on the PTS. The question remains as to whether ZOS will actually fix the issues reported by players. They certainly did not do so for the 1.4 release; but maybe this won't be another instance of Lucy pulling the football away from Charlie Brown when he tries to kick it.

Gidorick · October 2014

I would LOVE an "issue/idea submit & response" type system like the Xbox and Playstation sites.

http://xbox.uservoice.com/
http://share.blog.us.playstation.com/

MornaBaine · October 2014

Gidorick wrote: »

Varicite wrote: »

Pay, play, give feedback.

Pretty much all you need to do, I imagine.

What kind of feedback though. I would like a specific definition. Obviously they listen to things that need fixing and balancing but what about the guy who wants his character to be left handed? (http://forums.elderscrollsonline.com/discussion/99131/why-cant-my-character-be-left-handed)

Game breaking, no... but does this sort of feedback make it past the forum moderators? I'm not asking that everything be implemented, just that everything be heard by those that are making the design decisions for ESO.

Are these types of suggestions collected, organized and given to the development staff on a weekly basis in a report of some sort? Are they combed through by the forum mods and the ones they think are best get passed on?

Or are they just completely ignored because ZOS has a very specific design template and schedule that they need to adhere to and any deviation from or addition to that plan will risk the timely release of updates and may potentially risk revenue?

If suggestions for additional features and options are not considered, if by wanting "feedback" they only want to know what is broken with the game then that is fine... but we need to know this so we can stop suggesting/dreaming/hoping/imagining and just play the game that is fed to us.

The fact that ZoS ignores threads like these and refuses to engage with the community in any meaningful way pretty much tells me all I need to know.

MikeBob · October 2014

"ZOS, what do YOU need from US?"

I'll go out on a limb here and guess:

More patience and continued support, and less wailing and gnashing of teeth whining.

Gidorick · October 2014

MikeBob wrote: »

More patience and continued support, and less wailing and gnashing of teeth whining.

That may be true (although this is pretty much saying "Be quite and like what you're given") but when justifying ESO's subscription prior to release ZOS said (more specifically, Matt Firor) said that ESO would "be supported with premium customer support".

I would consider the moderation-only status of this forum to be quite far from the "premium" level of customer support that was touted as one of the justifications for the subscription model. I don't think it's too much to want to just know what level of consideration the ESO designers at ZOS has for this forum and the suggestions that are posted here.

It's fine if they won't use certain types of feedback. It would, however, be nice to know what they don't need. That way players can stop putting forth the effort.

http://www.polygon.com/2014/3/12/5499556/why-the-elder-scrolls-online-needs-a-monthly-subscription

MikeBob · October 2014

Gidorick wrote: »

MikeBob wrote: »

More patience and continued support, and less wailing and gnashing of teeth whining.

That may be true (although this is pretty much saying "Be quite and like what you're given") but when justifying ESO's subscription prior to release ZOS said (more specifically, Matt Firor) said that ESO would "be supported with premium customer support".

I would consider the moderation-only status of this forum to be quite far from the "premium" level of customer support that was touted as one of the justifications for the subscription model. I don't think it's too much to want to just know what level of consideration the ESO designers at ZOS has for this forum and the suggestions that are posted here.

It's fine if they won't use certain types of feedback. It would, however, be nice to know what they don't need. That way players can stop putting forth the effort.

http://www.polygon.com/2014/3/12/5499556/why-the-elder-scrolls-online-needs-a-monthly-subscription

And you came to the general discussion forum looking for customer support ... why?

Why not contact CS directly with your Customer Support issues?

Apples and Oranges.

The description under the forum heading (this one) reads "Discuss ESO with fellow adventurers" - if you want Customer Support, I'd say you're posting to the wrong forum.

You can demand answers here, sure, but I think any that you do get here are given as a courtesy - otherwise it's not unlike calling a Hotel's catering department to reserve a room, as I see it.

As for your "Be quite and like what you're given" comment, that's just exactly what it is - yours.

Those are your words. I didn't say or suggest that by any means - and I don't (not even on my worst day) believe that anyone at ZOS harbors an attitude like that towards the playing community (in whole or part).

I encourage and suggest patience and continued support in dealing with the people we look to for answers, solutions, and improvements - with regard to our ESO gaming experience - but I'm not naive enough to expect everyone else to see things through my eyes.

You're free to conduct yourself as you see fit.

Razzak · October 2014

MikeBob wrote: »

Gidorick wrote: »

MikeBob wrote: »

More patience and continued support, and less wailing and gnashing of teeth whining.

That may be true (although this is pretty much saying "Be quite and like what you're given") but when justifying ESO's subscription prior to release ZOS said (more specifically, Matt Firor) said that ESO would "be supported with premium customer support".

I would consider the moderation-only status of this forum to be quite far from the "premium" level of customer support that was touted as one of the justifications for the subscription model. I don't think it's too much to want to just know what level of consideration the ESO designers at ZOS has for this forum and the suggestions that are posted here.

It's fine if they won't use certain types of feedback. It would, however, be nice to know what they don't need. That way players can stop putting forth the effort.

http://www.polygon.com/2014/3/12/5499556/why-the-elder-scrolls-online-needs-a-monthly-subscription

And you came to the general discussion forum looking for customer support ... why?

Why not contact CS directly with your Customer Support issues?

Apples and Oranges.

The description under the forum heading (this one) reads "Discuss ESO with fellow adventurers" - if you want Customer Support, I'd say you're posting to the wrong forum.

You can demand answers here, sure, but I think any that you do get here are given as a courtesy - otherwise it's not unlike calling a Hotel's catering department to reserve a room, as I see it.

As for your "Be quite and like what you're given" comment, that's just exactly what it is - yours.

Those are your words. I didn't say or suggest that by any means - and I don't (not even on my worst day) believe that anyone at ZOS harbors an attitude like that towards the playing community (in whole or part).

I encourage and suggest patience and continued support in dealing with the people we look to for answers, solutions, and improvements - with regard to our ESO gaming experience - but I'm not naive enough to expect everyone else to see things through my eyes.

You're free to conduct yourself as you see fit.

CS does not only mean reporting bugs, do you agree? Where should a player go if she/he wants some communication about the game, future content, how things are progressing, when she/he has a question, idea, feedback that needs answer? Reddit?
It's not the lack of their CS that is the problem, it's the lack of their communication. Apples and oranges.

Merlin13KAGL · October 2014

The problem with the /bug report it's internal and you never see what comes of it.

I realize it's not intended for them to give you a direct response, and I realize the politics of not showing how many /bug reports are in existence at a given moment.

However, I suspect that some things get duplicated. Sometimes this provides more info for the Dev's, sometimes this means sorting through 50 of the same report.

Provide NDA's and allow access to at least the one-line version of other bug reports. This will help add information, not duplicate it.

MikeBob · October 2014

Razzak wrote: »

MikeBob wrote: »

Gidorick wrote: »

MikeBob wrote: »

More patience and continued support, and less wailing and gnashing of teeth whining.

That may be true (although this is pretty much saying "Be quite and like what you're given") but when justifying ESO's subscription prior to release ZOS said (more specifically, Matt Firor) said that ESO would "be supported with premium customer support".

I would consider the moderation-only status of this forum to be quite far from the "premium" level of customer support that was touted as one of the justifications for the subscription model. I don't think it's too much to want to just know what level of consideration the ESO designers at ZOS has for this forum and the suggestions that are posted here.

It's fine if they won't use certain types of feedback. It would, however, be nice to know what they don't need. That way players can stop putting forth the effort.

http://www.polygon.com/2014/3/12/5499556/why-the-elder-scrolls-online-needs-a-monthly-subscription

And you came to the general discussion forum looking for customer support ... why?

Why not contact CS directly with your Customer Support issues?

Apples and Oranges.

The description under the forum heading (this one) reads "Discuss ESO with fellow adventurers" - if you want Customer Support, I'd say you're posting to the wrong forum.

You can demand answers here, sure, but I think any that you do get here are given as a courtesy - otherwise it's not unlike calling a Hotel's catering department to reserve a room, as I see it.

As for your "Be quite and like what you're given" comment, that's just exactly what it is - yours.

Those are your words. I didn't say or suggest that by any means - and I don't (not even on my worst day) believe that anyone at ZOS harbors an attitude like that towards the playing community (in whole or part).

I encourage and suggest patience and continued support in dealing with the people we look to for answers, solutions, and improvements - with regard to our ESO gaming experience - but I'm not naive enough to expect everyone else to see things through my eyes.

You're free to conduct yourself as you see fit.

CS does not only mean reporting bugs, do you agree? Where should a player go if she/he wants some communication about the game, future content, how things are progressing, when she/he has a question, idea, feedback that needs answer? Reddit?
It's not the lack of their CS that is the problem, it's the lack of their communication. Apples and oranges.

Try here:

http://forums.elderscrollsonline.com/categories/EN-customer-support

(See where it says Customer Support?)

I submit that 'Discussing ESO with fellow adventurers' is one thing (which is what this forum is intended for) - while demanding direct answers from ZOS here (and/or complaining to them when they aren't forthcoming) really isn't.

That's my take in it. YMMV

Gidorick · October 2014

MikeBob wrote: »

Try here:

http://forums.elderscrollsonline.com/categories/EN-customer-support

(See where it says Customer Support?)

I submit that 'Discussing ESO with fellow adventurers' is one thing (which is what this forum is intended for) - while demanding direct answers from ZOS here (and/or complaining to them when they aren't forthcoming) really isn't.

I think this topic fits well in general discussion. It's not really customer support. This post wasn't about in-game or technical problems, which is what Customer Support is specifically for. The description of that section is

"Find assistance for in-game and technical problems."

If this thread belongs anywhere else it would belong in the Feedback & Suggestions forum but that place is a ghost-town.

http://forums.elderscrollsonline.com/categories/pts-feedback

MikeBob · October 2014

Gidorick wrote: »

MikeBob wrote: »

Try here:

http://forums.elderscrollsonline.com/categories/EN-customer-support

(See where it says Customer Support?)

I submit that 'Discussing ESO with fellow adventurers' is one thing (which is what this forum is intended for) - while demanding direct answers from ZOS here (and/or complaining to them when they aren't forthcoming) really isn't.

I think this topic fits well in general discussion. It's not really customer support. This post wasn't about in-game or technical problems, which is what Customer Support is specifically for. The description of that section is
"Find assistance for in-game and technical problems."

If it belongs anywhere else it would belong in the Feedback & Suggestions forum but that place is a ghost-town.

http://forums.elderscrollsonline.com/categories/pts-feedback

I didn't say the topic didn't belong in general discussion.

I was referring specifically to the commentary I quoted (which I noticed you failed to include).

Context is All.

Gidorick · October 2014

MikeBob wrote: »

I didn't say the topic didn't belong in general discussion.

I was referring specifically to the commentary I quoted (which I noticed you failed to include).

Context is All.

My mistake! I should have included this quote:

MikeBob wrote: »

And you came to the general discussion forum looking for customer support ... why?

Why not contact CS directly with your Customer Support issues?

Apples and Oranges.

The description under the forum heading (this one) reads "Discuss ESO with fellow adventurers" - if you want Customer Support, I'd say you're posting to the wrong forum.

You can demand answers here, sure, but I think any that you do get here are given as a courtesy - otherwise it's not unlike calling a Hotel's catering department to reserve a room, as I see it.

As for your "Be quite and like what you're given" comment, that's just exactly what it is - yours.

Those are your words. I didn't say or suggest that by any means - and I don't (not even on my worst day) believe that anyone at ZOS harbors an attitude like that towards the playing community (in whole or part).

I encourage and suggest patience and continued support in dealing with the people we look to for answers, solutions, and improvements - with regard to our ESO gaming experience - but I'm not naive enough to expect everyone else to see things through my eyes.

You're free to conduct yourself as you see fit.

Razzak · October 2014

MikeBob wrote: »

Razzak wrote: »

MikeBob wrote: »

Gidorick wrote: »

MikeBob wrote: »

More patience and continued support, and less wailing and gnashing of teeth whining.

That may be true (although this is pretty much saying "Be quite and like what you're given") but when justifying ESO's subscription prior to release ZOS said (more specifically, Matt Firor) said that ESO would "be supported with premium customer support".

I would consider the moderation-only status of this forum to be quite far from the "premium" level of customer support that was touted as one of the justifications for the subscription model. I don't think it's too much to want to just know what level of consideration the ESO designers at ZOS has for this forum and the suggestions that are posted here.

It's fine if they won't use certain types of feedback. It would, however, be nice to know what they don't need. That way players can stop putting forth the effort.

http://www.polygon.com/2014/3/12/5499556/why-the-elder-scrolls-online-needs-a-monthly-subscription

And you came to the general discussion forum looking for customer support ... why?

Why not contact CS directly with your Customer Support issues?

Apples and Oranges.

The description under the forum heading (this one) reads "Discuss ESO with fellow adventurers" - if you want Customer Support, I'd say you're posting to the wrong forum.

You can demand answers here, sure, but I think any that you do get here are given as a courtesy - otherwise it's not unlike calling a Hotel's catering department to reserve a room, as I see it.

As for your "Be quite and like what you're given" comment, that's just exactly what it is - yours.

Those are your words. I didn't say or suggest that by any means - and I don't (not even on my worst day) believe that anyone at ZOS harbors an attitude like that towards the playing community (in whole or part).

I encourage and suggest patience and continued support in dealing with the people we look to for answers, solutions, and improvements - with regard to our ESO gaming experience - but I'm not naive enough to expect everyone else to see things through my eyes.

You're free to conduct yourself as you see fit.

CS does not only mean reporting bugs, do you agree? Where should a player go if she/he wants some communication about the game, future content, how things are progressing, when she/he has a question, idea, feedback that needs answer? Reddit?
It's not the lack of their CS that is the problem, it's the lack of their communication. Apples and oranges.

Try here:

http://forums.elderscrollsonline.com/categories/EN-customer-support

(See where it says Customer Support?)

I submit that 'Discussing ESO with fellow adventurers' is one thing (which is what this forum is intended for) - while demanding direct answers from ZOS here (and/or complaining to them when they aren't forthcoming) really isn't.

That's my take in it. YMMV

"Discussing ESO with fellow adventurers". Nice way to spin my words. Didn't say that and it doesn't mean that, but you already know that.
This thread is about the lack of communication between ZOS officials and us, players. About the lack of such communication regardless of the sub forum we use.
We are not demanding direct answers, even if such a thing would be great, we are wondering, trying to understand why there is almost no communication besides PR statements (patch notes, "we read" posts).
If all those threads about the lack of communication would be more suitable in another section of this forum, officials would already be all over that. They are not.

Communication. Good or bad, it's the best tool to learn, settle differences, inform, enlighten, .... . A simple two way banter or a complicated multi person conference. In either case it's the best way to understand each other. Just look at the two of us. Would we be able to understand each other's points without having this communication? No.
So, don't you think it would benefit all of us if there was some communication between players and ZOS? Something similar to summit they recently had, but on a larger scale, lasting longer and with this forum as communication media between us. Imagine that!

Xeres14 · October 2014

I, of course, cannot speak for ZOS. But the way I see it is constructive threads about topics that are an issue or an addition people want to see I would think is what they'd want to see.

Look, this isn't 2004. It's 2014. There's plenty of people in these forums who have good ideas or have seen things in other games that may work. Yeah there's a lot of weeding through to do to find these ideas but that's just the way it is.

MikeBob · October 2014

Xeres14 wrote: »

I, of course, cannot speak for ZOS. But the way I see it is constructive threads about topics that are an issue or an addition people want to see I would think is what they'd want to see.

Look, this isn't 2004. It's 2014. There's plenty of people in these forums who have good ideas or have seen things in other games that may work. Yeah there's a lot of weeding through to do to find these ideas but that's just the way it is.

I completely agree - and here's what's at the heart of what I've been trying (fruitlessly, I'm afraid) to get across to some others on these boards (and in this thread, particularly) - I think the key word in your statement is 'constructive.'

Sharing ideas is cool - I'm really all for it (and what better place for it than here?) - but if it isn't done in a constructive manner, what's the point?

And the type of 'idea sharing' that demands answers and/or official responses from ZOS?

I'm not so sure the Feedback and Customer Support forums aren't better places for some of that stuff. That's all I'm saying. Others are certainly free to disagree, but that's my story and I'm sticking to it.

Thanks for taking the time to chime in - you hit the nail right on the head.

Razzak · October 2014

MikeBob wrote: »

Xeres14 wrote: »

I, of course, cannot speak for ZOS. But the way I see it is constructive threads about topics that are an issue or an addition people want to see I would think is what they'd want to see.

Look, this isn't 2004. It's 2014. There's plenty of people in these forums who have good ideas or have seen things in other games that may work. Yeah there's a lot of weeding through to do to find these ideas but that's just the way it is.

I completely agree - and here's what's at the heart of what I've been trying (fruitlessly, I'm afraid) to get across to some others on these boards (and in this thread, particularly) - I think the key word in your statement is 'constructive.'

Sharing ideas is cool - I'm really all for it (and what better place for it than here?) - but if it isn't done in a constructive manner, what's the point?

And the type of 'idea sharing' that demands answers and/or official responses from ZOS?

I'm not so sure the Feedback and Customer Support forums aren't better places for some of that stuff. That's all I'm saying. Others are certainly free to disagree, but that's my story and I'm sticking to it.

Thanks for taking the time to chime in - you hit the nail right on the head.

When is a communication constructive? Can it be constructive if there is almost none? How do you suppose we lead a constructive communication when ZOS refuses to communicate to us on this forum?
I am going to repeat myself ... Something akin to summit but it lasts longer. How would something like that hurt anyone? How would that be bad for ZOS, players, game?

Gidorick · October 2014

After listening to the audio from the Guild Summit (if you haven't done so, you should) I too have come to think that there is a way to handle the questions and suggestions from the forum in a calm, rational, organized way.

I was thinking of a specific forum for posting questions/suggestions for which we would like direct feedback from ZOS. In this forum users could have the ability to post a new discussion, but forum users have no option to reply to that OP, only ZOS has that ability. Each week the forum moderators choose ten posts that ZOS devs respond to and only after ZOS responds is the thread is opened for discussion. The moderators would be tasked with answering duplicate questions/suggestions with links to the old question/suggestion.

OH... and one more 'feature'. Each forum user should only be allowed to post in this forum once a month.

I think this sort of structure would work great for the kind of feedback many of us would like to get from ZOS.

Thoughts?

KingRebz · October 2014

This is truly a great post and a great question to ask Zeni. The only reason I use this forum is because I want the best for Zeni. Its like seeing my child slowly becoming what I want it to be

(dunno if thats cruel to say or not lols).

Gidorick · October 2014

So to kind of put a bookend on this subject. I came across this the other day:

ZOS_GaryA wrote: »

Hey there folks,

As always, we appreciate all of the feedback we can get in any way you can provide it, so thank you very much!

We'd also like to ask that these suggestions are submitted using the /feedback feature within the game. Our devs read each and every /feedback ticket that is submitted, so this is a great way to get your ideas heard as well.

From here:
http://forums.elderscrollsonline.com/discussion/comment/1341068/#Comment_1341068

So now I plan on submitting a /feedback in-game once a week with things I'd like to see in the game. I won't get responses from ZOS, but at least I know what I'm submitting will be seen by those that make the decisions about further game development.

I also plan on posting what I suggest in /feedback here on the forum for discussion or maybe discuss it prior to posting to iron out details and flesh out concepts.

It's not perfect, but it's better than I thought we had when I started this thread.

May the eight be kind
Gidorick

WraithAzraiel · October 2014

1.6 thousand views and not a single comment from anyone with the green Ouroboros.

Gidorick · October 2014

Yea, it was a bit disheartening at first @WraithAzraiel‌ but I feel like I better understand the dynamic (or lack of) between ZOS and us players now. No response from the ZOS team is actually a response in and of itself.

If they had something to add that would be a favorable response like, "Every week we have a meeting where we take the forum content and organize it into categories and we present the different feedback/suggestions to the appropriate team for further consideration.." they would have responded.

The lack of a response tells us that, while they hear some of the suggestions, they aren't really looking for ideas from the community.

Bugs and balance issues get addressed if the community is screaming about it in boisterous solidarity. Aside from that, ZOS is on their own path with their own plans and they're not soliciting community input at this time on anything but update 5.