Maintenance for the week of January 12:
• PC/Mac: No maintenance – January 12
• PC/Mac: No maintenance – January 12
Cant solve ERROR 500
I have been unable to log into the account website, I have tried using Firefox, chrome, and even Internet explorer. Turning off adblock and my antivirus did nothing, same as deleting my cookies and what not using ccleaner.
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ZOS_GaryA✭✭✭✭✭Hey there @dethkin9_ESO,
Please try using this link and let us know if you're able to access the account page from there!0 -
After I am asked my log-in information I get the same error 500 code. I tried to use the link after inputting my information, that did not work either.0
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ZOS_GaryA✭✭✭✭✭Hey there @dethkin9_ESO,
We're sorry to hear that this isn't working for you. We've heard of a few ISPs that are experiencing issues with our site. Generally a call to your ISP can resolve the issue relatively quickly.
In the meantime, if you happen to have a smart phone, you can try connecting to the site by using the smart phone while you are not connected to WiFi. As the issue tend sot be specific to the ISP, a mobile connection usually works without issue.
If there's any other way we can help, please let us know and we'll be happy to do what we can!0 -
I tried to use my AT&T smartphone without wifi and I still get the same error message.0
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ZOS_GaryA✭✭✭✭✭Hey there @dethkin9_ESO,
Would you mind giving it one more try now on either the phone or the PC and let us know what happens?0