Six Month Report Card from a veteran MMO player - warning, long.

  • Slurg
    Slurg
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    I rated this as insightful. As a casual primarily PVE player I've had a more positive experience overall than the OP though I do find some of the same points frustrating as well. I think this is a very fair review from the viewpoint of a more hardcore veteran MMO player who is here for the PVP and I hope someone at ZOS will take it seriously.
    Happy All the Holidays To You and Yours!
    Remembering better days of less RNG in all the things.
  • zhevon
    zhevon
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    Seems accurate to me except for the PvP and the vet stuff which I am not qualified to comment on.
  • Sallington
    Sallington
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    It's hard to disagree with the points about PVP stability and dev communication.
    Daggerfall Covenant
    Sallington - Templar - Stormproof - Prefect II
    Cobham - Sorcerer - Stormproof - First Sergeant II
    Shallington - NightBlade - Lieutenant |
    Balmorah - Templar - Sergeant ||
  • bunnytrix
    bunnytrix
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    Great review, I fully agree with everything you said. I probably would have given an even lower score, because 6 months in...an AAA full price MMO should not have these problems.
    I am still playing and still enjoying the game and hoping it will improve soon, because there is so much good things in the game and it has such great potential.
    I think all the problems are due to incredibly bad management. I think the management of the game is one of the worst I have ever seen and if this game is to succeed like it should, management should be replaced as soon as possible. Good management would see a massive improvement in all aspects of the game..but I think the first thing is for the managers/devs etc to come on these forums and talk to us.
  • coryevans_3b14_ESO
    coryevans_3b14_ESO
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    mutharex wrote: »
    Get a new hobby

    I don't understand why you put that here?

    This was a great review and mostly spot on. If this wasn't a TES game they would have folded up the tents long ago. The only reason people are hanging on is because of the ES loyalty. Which I do have. BUT, it's almost gone. Very little patience left.
  • coryevans_3b14_ESO
    coryevans_3b14_ESO
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    Martinus72 wrote: »
    That's very thoughtful but very bitter view on the state of this game and definitely reason is that it comes from pvp player who probably is spending several hours a day on playing as part of that bitterness I could put on being burnt out side as well.
    From my point of view as pve casual player having full time job and gf who's tolerant to my escaping into Tamriel but still my playtime is somehow limited (clocked 18 days /played and I'm vet7) I'd give this, basing on my 10 years of experience of playing several MMO's good 80/100.
    There's need for lots of polishing yet but it is like rough diamond with huge potential, it is still in toddler's phase of MMO lifespan so giving all credit of trust to devs that they will use this potential to its full in the future and their plans do look promising.
    For now tho what matters to me is the fact that it's the sixth month of playing ESO and still every time I just love to immerse myself into Tamriel again to have great fun because after all it's just a game and relax in free time, simple fact many are forgetting here and treating this like matter of life and death...

    You obviously didn't read any of it. Also, if you give this an 8/10 at the 6 month mark with all the issues the game STILL has, bugs that have existed since BETA FFS!!! C'mon brah, you may try to convince yourself that it's an 8/10 but it's not. The review wasn't bitter at all. It was all "matter of fact". Denial ain't just a river in Egypt.
  • Tandor
    Tandor
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    Martinus72 wrote: »
    That's very thoughtful but very bitter view on the state of this game and definitely reason is that it comes from pvp player who probably is spending several hours a day on playing as part of that bitterness I could put on being burnt out side as well.
    From my point of view as pve casual player having full time job and gf who's tolerant to my escaping into Tamriel but still my playtime is somehow limited (clocked 18 days /played and I'm vet7) I'd give this, basing on my 10 years of experience of playing several MMO's good 80/100.
    There's need for lots of polishing yet but it is like rough diamond with huge potential, it is still in toddler's phase of MMO lifespan so giving all credit of trust to devs that they will use this potential to its full in the future and their plans do look promising.
    For now tho what matters to me is the fact that it's the sixth month of playing ESO and still every time I just love to immerse myself into Tamriel again to have great fun because after all it's just a game and relax in free time, simple fact many are forgetting here and treating this like matter of life and death...

    You obviously didn't read any of it. Also, if you give this an 8/10 at the 6 month mark with all the issues the game STILL has, bugs that have existed since BETA FFS!!! C'mon brah, you may try to convince yourself that it's an 8/10 but it's not. The review wasn't bitter at all. It was all "matter of fact". Denial ain't just a river in Egypt.

    What you need to understand is that if you're not a PvP player, the game has very few issues, and even allowing for those it compares very favourably with most other MMOs 6 months after launch. Martinus72 describes himself as a casual PvE player and for him and countless others like him, myself included, the game is very good. If ZOS could just sort out the performance issues in Cyrodil the PvP players would be a lot happier with the game too.
  • Rylana
    Rylana
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    Hi all, I am glad my review got some support and attention, and am also glad there are some people that dont agree with me.

    After reading through the replies, there is one thing I wanted to mention.

    The performance issues are not limited to just PvP and Cyrodiil, you see the stuttering/lagspike problem everywhere in the game, most notably in high traffic/volume areas. Craglorn is noteworthy in this regard, as are places like Rawlka and Elden Root (trading hubs in AD).

    I might be a high end PvP player, but I was trying to reflect overall performance and not just what it is Cyrodiil (though the majority of my experience is in the PvP zone)

    Could you imagine how much my rating would change if the devs jumped on the performance problem, got real with us, communicated what they are doing to fix it, actually fixed it, and stopped telling us to be patient? Performance issues and the lack of timely fixes are probably responsible for 10-15 points worth of rating taken off. Granted that is rolled into an overall score, but that and that alone is the biggest anchor holding them down at this point, from my viewpoint. It has gone on for so long, it has become engrained in the game itself, people are learning to "cope" with lag and disconnects, crashes, and resets. They should never have had to do this in the first place.
    @rylanadionysis == Closed Beta Tester October 2013 == Retired October 2016 == Uninstalled @ One Tamriel Release == Inactive Indefinitely
    Ebonheart Pact: Lyzara Dionysis - Sorc - AR 37 (Former Empress of Blackwater Blade and Haderus) == Shondra Dionysis - Temp - AR 23 == Arrianaya Dionysis - DK - AR 17
    Aldmeri Dominion: Rylana Dionysis - DK - AR 25 == Kailiana - NB - AR 21 == Minerva Dionysis - Temp - AR 21 == Victoria Dionysis - Sorc - AR 13
    Daggerfall Covenant: Dannika Dionysis - DK - AR 21 == The Catman Rises - Temp - AR 15 (Former Emperor of Blackwater Blade)
    Forum LOL Champion (retired) == Black Belt in Ballista-Fu == The Last Vice Member == Praise Cheesus == Electro-Goblin
  • mutharex
    mutharex
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    mutharex wrote: »
    Get a new hobby

    I don't understand why you put that here?

    This was a great review and mostly spot on. If this wasn't a TES game they would have folded up the tents long ago. The only reason people are hanging on is because of the ES loyalty. Which I do have. BUT, it's almost gone. Very little patience left.

    It was a decent opinion piece till he went all berserker and angry.It's clear video games as a hobby don't work for him
  • Blooddancer
    Blooddancer
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    BBSooner wrote: »
    TheBull wrote: »
    I disagree.

    Instead of adding zero value why don't you enlighten us with your point of view. Very easy to sit back and pass judgement, it takes courage to stand up and share your thoughts. That goes for all the visionaries out there, either enter into a mature discussion or zip it.

    Personally I tend not to read long posts but made it through this one as it came across as balanced and I happen to agree the overall sentiment.

    And yes, I woke up in a bad mood thank you very much.

    I also disagree with the OP. Can a person not simply disagree without regurgitating their opinions across multiple threads? I'd suggest not being so hostile towards a differing opinion.

    Thanks for the feedback. Everyone is fully entitled to a point of view no argument there. However this is a forum which by definition is a meeting place for open discussion, the OP obviously put time and effort into the post and deserved a more substantive response than a few heckles from the cheap seats.

    In all honesty it wasn't @TheBull that got me going but two of the subsequent post.

    This community is largely above the average gamer age, my faith in humanity may be misplaced but sometimes I expect a little bit more from people who should know better.
  • zbtiqua
    zbtiqua
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    Great post, I agree with many of the OP's points. The game has huge potential, and I just hope it can get more polished before I lose too many more guildies!!! :p
    Officer of Da Funk (EP NA)
    DSA Vet Fastest Time NA (83 mins)
    World 1st AA HM
    World 3rd Hel Ra HM
  • coryevans_3b14_ESO
    coryevans_3b14_ESO
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    Tandor wrote: »
    Martinus72 wrote: »
    That's very thoughtful but very bitter view on the state of this game and definitely reason is that it comes from pvp player who probably is spending several hours a day on playing as part of that bitterness I could put on being burnt out side as well.
    From my point of view as pve casual player having full time job and gf who's tolerant to my escaping into Tamriel but still my playtime is somehow limited (clocked 18 days /played and I'm vet7) I'd give this, basing on my 10 years of experience of playing several MMO's good 80/100.
    There's need for lots of polishing yet but it is like rough diamond with huge potential, it is still in toddler's phase of MMO lifespan so giving all credit of trust to devs that they will use this potential to its full in the future and their plans do look promising.
    For now tho what matters to me is the fact that it's the sixth month of playing ESO and still every time I just love to immerse myself into Tamriel again to have great fun because after all it's just a game and relax in free time, simple fact many are forgetting here and treating this like matter of life and death...

    You obviously didn't read any of it. Also, if you give this an 8/10 at the 6 month mark with all the issues the game STILL has, bugs that have existed since BETA FFS!!! C'mon brah, you may try to convince yourself that it's an 8/10 but it's not. The review wasn't bitter at all. It was all "matter of fact". Denial ain't just a river in Egypt.

    What you need to understand is that if you're not a PvP player, the game has very few issues, and even allowing for those it compares very favourably with most other MMOs 6 months after launch. Martinus72 describes himself as a casual PvE player and for him and countless others like him, myself included, the game is very good. If ZOS could just sort out the performance issues in Cyrodil the PvP players would be a lot happier with the game too.

    I agree that the performance issues are much worse in pvp and the balance issues aren't really noticeable outside of pvp that's true (except for end game, but with 4 toons, 1 v10, 1 v7, 1 v1, and one lvl 29 sorc) I've never been near endgame (pvp is another story, I love it but the performance issues ruin it for me sometimes). I like all aspects of the game for the most part, but there are issues that should have been fixed before they put out Craglorn.
  • b92303008rwb17_ESO
    b92303008rwb17_ESO
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    Nice post. I completely understand the tough love OP had for this game. I agree on most parts, especially the "Developer/Player relations".

    On the other hand, I am just curious how much longer will OP stick with this game. Personally, I have been a subscriber from the head start and since I love this game so much, I have made a promise that no matter what, I will subscribe till the day ZOS stops operating ESO. I just have a very humble wish that ZOS won't take all the loyal support from us players for granted. Please, ZOS, I am begging you, make this game successful.
  • Scamandros
    Scamandros
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    Normally I think you are a grumpy bum Rylana, but I think this is a good and honest write up and agree strongly with most of what was said.

    I can put up with the odd exploiter or the mass of FotM builds that may or may not be more powerful then the devs intended, but the constant crashing and terrible lag are killing pvp more then anything. Today I was speaking with a friend who was swapping out to another MMO's pvp with the sole reason being "I dont like the game anywhere near as much, but as least I can play it without crashing". I'm not saying pvp is the only thing to do in ESO, nor should it be, but anyone who frequents cyrodil knows the pain that this game can be literally unplayable at times. Who knows how much worse it would be if there were actually enough pvp'ers around to fill more then the one campaign
    Aeryj
    Fantasia
    Blades of Vengeance


    Mighty Eagle by serjustin19 for your viewing convenience.
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    Written by Serjustin19
    Written on this day
    September 27. The day when My troubled mind is not clouded no longer.
    In the year of my troubles end
  • coryevans_3b14_ESO
    coryevans_3b14_ESO
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    Nice post. I completely understand the tough love OP had for this game. I agree on most parts, especially the "Developer/Player relations".

    On the other hand, I am just curious how much longer will OP stick with this game. Personally, I have been a subscriber from the head start and since I love this game so much, I have made a promise that no matter what, I will subscribe till the day ZOS stops operating ESO. I just have a very humble wish that ZOS won't take all the loyal support from us players for granted. Please, ZOS, I am begging you, make this game successful.

    Agree. I will probably keep subbing even if I don't play much. I still have high hopes for the game. Been loyal since the second beta (last November?) and will continue to do so. But I will be critical when I feel it's necessary.
  • poodlemasterb16_ESO
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    For me it's a much higher rated game that the OP thinks it is.

    I don't care about consoles, not at all. The game became amazing right around VR1 and I think for me that's when it became very good.

    Not gonna do it in detail but it's my second favorite game, right behind Stalker. 9/10.
  • Hypertionb14_ESO
    Hypertionb14_ESO
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    i thought the voice acting was terrible and unimaginative.

    the only ones who spoke with even a hint of emotion was the 5 companions and molag bal himself.
    I play every class in every situation. I love them all.
  • reften
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    Well thought out, well written, and I disagree with most of it...as a 20 year MMO vet, and 30 year gaming vet.
    Edited by reften on September 26, 2014 5:59PM
    Reften
    Bosmer (Wood Elf)
    Moonlight Crew (RIP), Misfitz (RIP), Victorem Guild

    VR16 NB, Stam build, Max all crafts.

    Azuras & Trueflame. Mostly PvP, No alts.

    Semi-retired till the lag is fixed.

    Love the Packers, Bourbon, and ESO...one of those will eventually kill me.
  • Gorthax
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    whats this well known exploit (cuz I dont know it), and where/when did someone say it was a skilled tactic? Any source on this? I would love to know more. is it the changing characters and screwing over another faction by placing FC down to botch their attempts at placing them where they want it?
  • NukeAllTheThings
    NukeAllTheThings
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    I agree with some and disagree with some, but it was a very good review and well stated.
    "it's important to state that our decision to go with subscriptions is not a referendum on online game revenue models. F2P, B2P, etc. are valid, proven business models - but subscription is the one that fits ESO the best, given our commitment to freedom of gameplay, quality and long-term content delivery. Plus, players will appreciate not having to worry about being "monetized" in the middle of playing the game, which is definitely a problem that is cropping up more and more in online gaming these days." - Matt Firor
  • Artemiisia
    Artemiisia
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    Homer-Simpson-the-End-is-Near.gif

    Homer deserves a repost
  • Drakoleon
    Drakoleon
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    The game is just fine for...open beta stage 4
  • duncan_cougarpreeb18_ESO
    Aenra wrote: »
    I enjoy the game, am subbed and will remain so. I cannot cease thinking however how badly, horridly, it would have been received if it did not have the huge IP that it has behind it. However, it is evident they work hard, it is evident that whatever the past issues, they comprehend and are capable of adjusting!
    I remain hopeful and positive. Personally :)
    Sorry to disagree, for everything fixed (and there is a lot that needs fixing) they break at least two other things. Therefore I have given up hope on ZOS, the current team seems to be clueless and amazes only in breaking things that work and in creating more issues instead of less. Worst of all, the behind the scene skill system really must be an utter mess for something like that to happen again and again and "fixes" weeks / months in the making.

    Furthermore, abuse of these weaknesses is not addressed at all nor are those "gaming" the system punished in anyway. The impression is more that this sort of thing is encouraged if not outright admired for mini-maxing to the highest level possible.

    In total, the number of issues I have with this game are far to numerous to mention, but most have been abundantly addressed in these forum anyway. Therefore only a short wrap up.

    Visuals, graphics, sound, immersion (environmental) - 9/10
    Rating would be higher if a recent Mac could actually use better settings for frame rates above 5 FPS in PVP (7/10), but then it is a Mac game that is not just a ported Windows hack (+2).

    Story, textual content, questing, and things to do - 9/10
    otherwise same points as OP

    UI/Interface/Controls/Bank/Inventory - 4/10
    same issues as OP, the situation is just worse for serious crafters.

    Guilds/Grouping/Social/Marketplace - 4/10
    In addition to the what the OP wrote I find it very annoying that each toon is and has to be in the same guilds. (major RP fail)

    Player advancement/balance/respec/leveling - 1/10
    The game is so unbalanced that the current state can only be described as pitiful.

    Only way forward: scrap it and restart.

    While it is not so noteworthy in PvE, depending on your setup your experience will be either a walk through the park or a struggle for survival for the same quest (one can pull through even then, at least most of the time),for later in the game or in group and veteran dungeons, not to mention trials and now the arena, the unbalances are glaring obvious and not fun.

    Player vs Player (PvP) combat - Cyrodiil/General Performance/Stability - 1/10
    PvP started out (in beta) as an interesting experience, soon was part of many nice and interesting raids, chasing scrolls, defending and taking keeps and resources. In the 6 months since then (and being in two guilds doing PvP) most of those that were in regularly doing PVPs dropped out because of issues with game balance, server imbalance, abuse by others (if not outright hacks) and bugs in general (doors not opening, crashes, resets, ... you name it, ESO got it).

    Bugs/Bug reporting/Customer Service/Issue Resolution - 2/10
    only feedback I ever got on bug reports was when actually getting someone on the phone. All other reports were going to "bin T" (as in trash). However, even then resolution time was (if at all) in weeks, not days or *gasp* hours.

    The console port - N/A
    Of no interest

    Developer/Player relations - 2/10
    not seen a lot of that, but might be browsing the wrong threads.

    Value of Service - 2/10
    This game is, frankly, not worth it in its present state.

    Total Rating - 32/90,

    I had high hopes for the game, loved the older elder scrolls titles, even bought myself some fan articles for ESO, but have now cancelled my subscription.

    As the number of active people in many guilds dwindle, if not the guild itself dying out ...

    Sorry, whatever they do now, is too little, too late.
  • KingRebz
    KingRebz
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    The Original Poster ^^ Kept it 100! and I agree 100! But ZENIMAX the only reason we complain its because we like this game too much to give up on it! Please listen to us !
    Edited by KingRebz on September 26, 2014 7:33PM
    V14 Sorceror [Ebonheart]
  • LariahHunding
    LariahHunding
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    What makes me so angry it the untapped and wasted potential this game has.

    However, people will take a lot and be patient, IF YOU COMMUNICATE WITH THEM.

    And that bothers me most of all, the "directionalless", where is game heading, what is being worked on, when it is expected, etc...

    I am playing more and more Destiny all the time. Been setting at V12 for a long time. Started leveling again after last update, and, man, I forget just how damn tedious leveling in this game is.

    For the first time, this week, I have thought about not re-upping next month.
    Edited by LariahHunding on September 26, 2014 7:32PM
    "Give a man a sweet roll, he only has one to steal. Give him a sweet roll recipe, he have bunches to steal."

  • poodlemasterb16_ESO
    poodlemasterb16_ESO
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    There seems to be complaints about lag etc. Now I'm talking PvE here but the game is smooth, responsive and lots of fun. There are some situations which appear to generate some lack of responsiveness but they are rare for me. Perhaps once in, say 6 hours, or so.

    I'm convinced a lot of people have poor connections and perhaps less than stellar machines. Try going direct, no router. Try turning off a pile of junk that may be running in the back. I always game on a fresh reboot, but that's because I only game in Windose, the rest is on my Linux install.

    I'm pushing 2560x1600 with a GTX 780, so perhaps my machine has little problem running this game, because all the hardware is golden.
  •  Raiborn
    Raiborn
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    Read the OP in full Zenimax!
    I may not agree on the scoring, but the content is spot on with my experience as well.
    Your response time and effectiveness when addressing problems has been eclectic - sometimes great, sometimes... the opposite of great. Don't settle down yet. There's too much potential to let things fall through. Take a look at what you have created a bit more, and really put new features and content to the test before releasing it - the release should NOT be the first, second, or even third test.

    We need more consistency and more effort please!
    Like the OP said, we want you to succeed.
    Make it happen!

    -Raiborn
    Raiborn, Imperial Templar
    Officer of Strayhold
  • Thatusernameistaken
    TheBull wrote: »
    I disagree.
    With facts? That's awkward.

  • eventide03b14a_ESO
    eventide03b14a_ESO
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    Rylana wrote: »
    This week marks the six month semi-anniversary of this game's live release (including early access). As a veteran MMO player of about 20 years (started MMO gaming back in the early days of Ultima Online), and a Sanguine Beta tester, I am going to give you, Zenimax, a review straight from the heart, honest and up front. I will rate your game in 10 different categories, with brief explanations for those ratings, as well as give you an aggregate average based on the average of those 10 scores (1-10 scale). You will see some stellar ratings you earned, and some extremely poor scores as well.

    Visuals, graphics, sound, immersion (environmental) - 10/10
    - This is the only time I have ever rated a game I have played a full 10 in this category, simply because ZOS you nailed this one. The lush full graphics, shadings, rendering, voiceover work (complete with celebrity voice cast), the sheer quantity of locale and diversity thereof, makes this game by far the most beautiful and visually pleasing MMO I have ever played. Bar none.
    I couldn't agree more. I am still impressed by how visually stunning this game is. More importantly I am impressed with how well the game handles these graphics without any lag.
    Story, textual content, questing, and things to do - 9/10
    - I took off a point because of the veteran system and the repetitive nature of some quests (searching for guar in stonefalls four different times for four different quest givers, for example). Otherwise, the story is rich, the lore loyal to the brand, the mission content captivating at least on first playthrough, and the content broad enough that there is no way to do everything this game has to offer in a short time span. Today, I am still working on 100 percenting my first character, over 20 days actual /played on it, and I am still not done. 7200 achievement points, full crafting and the like, still more to do yet (i might even try fishing)
    I personally might have rated this lower because it's not just a themepark MMO but one that makes you do it three times. Granted it's three separate factions and quests, but after doing your own faction I think you should just be allowed to go where you want.
    UI/Interface/Controls/Bank/Inventory - 5/10
    - The UI is glitchy and has been plagued with bugs since Beta. The ALT key being the menu key has always irked me, otherwise the controls themselves are standard fare, nothing amazing, nothing terrible. The interface can be quite annoying and is overly simplistic (even with addons you never quite get a feel for your characters' "real" stats without getting out a calculator and doing a ton of self testing). With all of the crafting materials needed in this game, only 8 character slots, limited scale on inventory and bank space gated by extremely high gold costs to upgrade, you really missed it on inventory management. I can spend an hour a day sorting out the days loot/decon/crafting mats/sales/purchases/etc for my three primary toons. You need to double inventory space (at least in the shared bank) by default at a bare minimum. With the upcoming additions/changes to provisioning and spellcrafting the problem is going to intensify. Stocking crafting mats for just one type of equipment can take up 20+ inventory slots (and thats only if you intend to craft max level gear, it can be more like 40 if you want to carry the raws and refines of each level). Please put some TLC into this in the near future, it has been a thorn in the side of many players for a long time.
    I think 5 is generous. This game has the worst menu interface of any MMO I have played.
    Guilds/Grouping/Social/Marketplace - 6/10
    - Until you added the guild vendors in a recent patch, this was a 3/10. Big improvement, but more can be done. Like the UI category, the guild interfaces are still buggy/difficult to use easily, the guild store options are still plagued with sort/search bugs, and the market system in general makes buying/selling more of a hassle than it needs to be. I have to take time away from playing the game to play another game called "ESO buy and sell in zone chat or guild stores across the world". I can typically make more money in a more timely fashion by just grinding a spawn and vendoring loot. That being said, a global marketplace may not be the way to go, but a regional one (all of Aldmeri Dominion territory-wide) instead of gating it behind guilds may be a step in the right direction. This brings us back to guilds and other social functions. There are no real channels for communication to meet people besides zone/say (which are usually littered with market chatter), the grouping tool for dungeons/trials is an utter joke that no one ever uses anymore (the blind adding probably has something to do with this). Make more of an effort to make it easier and more user friendly to find groups of people doing the same thing with less legwork and this problem vanishes quickly.
    I'm in agreement with this as well. One problem I find is that you have 5 guilds with their own chats. Keeping track of multiple conversations is very challenging in that tiny window and I find myself missing pieces of conversation all the time. Not to mention tells get buried in the mess too. I don't feel as though there is a very strong emphasis on community and that is something that really should be worked on.
    Player advancement/balance/respec/leveling - 4/10
    - As said before, the veteran grind is the worst part about this game, bar none. You take the same thing you already did (level to 50), and do it all over again twice, then you add four more veteran levels within six months of launch and youve turned the game into nearly a korean grinder. It breaks immersion of the main story, slows progression to a crawl, and adds what feels like arbitrary time sinks to even the simplest thing (making your character more powerful/better gear). A casual player can level a character 1-50 in about a week-10 days. That same player will spend the next 2 months in the vet system. For one character. Just one. I know the Champion system is coming, but stop increasing the level cap before then, just stop it now. Also, no new crafting mats/tiers/no new titles/costumes, etc. Why not? And lets not forget if you make a mistake in your build and find out its not as viable as you thought, youre going to be out 10k gold or worse to respec it (ill grant that you made a respec for just morphs recently, but we still lack a single morph or single skill line option). I dont know about you, but fully reassigning 250 skill points is not my idea of a good time if I just wanted to drop woodworking for example. Youve been making progress, good progress, on class abilities/powers/skill balance lately, but more needs done. If you truly want this game to be "play how you want" then any build should be useful (if not downright viable) in any form of content, it should never just be about max DPS or max HPS or max CC, etc.
    This was a huge disappointment to me. I was really hoping we could just respec individual morphs. It's not much better than doing the whole damn thing.
    Player vs Player (PvP) combat - Cyrodiil/General Performance/Stability - 2/10
    - You promised us huge epic battles. We got that, but we also got massive performance issues, ongoing bugs, ongoing exploits, ongoing abuse of mechanics, ongoing stability problems. One look at your Alliance War subforum will tell you the story of how bad the PvP is in this game (at least right now). We have buff servers, dead servers, a server with the whole playerbase fighting at one location crashing it and resetting scrolls, a non vet campaign with level 10 players fighting against vet rank 5 NPCs, more former emperors than China ever had, and very little hope for our future. All we want is balanced populations, healthy but not overpopulated campaigns in a setting that does not lag us to the point of client crashing, that delivers good fights, that isnt infested with bugs and exploits and cheats that go unpunished (one of your GM's called a known exploit "skilled playing"... what the hell). We want an Arena for 4v4v4 or something similar, we want more than just blob vs blob crash to desktop every 20 minutes, if the server can even handle it. I bought this game for the PvP, I am finding it hard to justify continuing to purchase subscriptions at the rate I am losing interest in Cyrodiil. Its becoming torture vs fun.
    Sadly this aspect of the game was better in beta.
    Bugs/Bug reporting/Customer Service/Issue Resolution - 3/10
    - When you actually get help it is usually good (every CSR I have spoken to has been friendly, helpful, and pleasant, they alone are the reason you even got 3 points), but you often have to wait massive amounts of time. In some cases (like bugs or performance related issues), you have to wait weeks or months for a fix, while CS tries to calm you down and make you laugh. The problem is, I want things fixed, fixed, fixed. From the billing issue fiasco at launch, to the disappearing collectors edition rewards, to the player reports, to the bot reports, to the dupe bug that threw the economy out of whack, your response time generally has been utterly atrocious/underwhelming. Yeah you got rid of the botters, a month after launch. Which I guess is pretty good all things considered, but you never really got rid of the problems that resulted from the dupe bug or the broken vet dungeon exploits. I wont go too deeply into details, but some things in the game economy are priced far less than they should be, to this very day, because of those issues back then. Waiting three weeks to fix a game crippling FPS bug that lost half of your PvP playerbase is the shining example of how inept your problem resolution department is. This is the kind of thing that should have been worked on 24/7, hotfixed every hour until it was solved, not waited on and sat on for "developmental cycle time." You lost a lot of trust from me and from other players like me with that failure. Its still not 100 percent fixed btw, thought you might want to know. Also your GM's seem to not know how to kick/ban players that break in game rules. Seriously, we see the same offenders day after day after day after day, with the same reports sent, day after day after day, and they are still there. Why?
    In game support is laughable. Only MMO I have played where it seems impossible to get someone live in the game.
    The console port - 1/10
    This gets its own category, you pushed it back six months, some people are still waiting in preorder, and there is still no date for its launch. No communication since you said it was delayed (the original launch date was supposed to be around the same month as live launch). I gotta be honest here Zenimax, people are pissed off about this, have been for a while. When it comes to taking our money you seem okay with that, but we arent as patient with these things as you might think. We paid for a service as yet unrendered, and it is becoming tedious. Even a little update would suffice.
    I actually wonder if they have quietly just decided to abandon the console release.
    Developer/Player relations - 2/10
    - Gina and Jessica are great gals, and they work pretty hard on the forums, but that is all we ever get. Beyond the occasional forum mod locking a thread or enforcing forum rules, we never get any direct developer communication, and the communication we do get is lacking in details (I know it isnt the community managers fault, they can only say what they are told they can say), but you guys need to get in here and interact and really get a feel of what is going on. YOU ARE LOSING YOUR PLAYERBASE ZOS. This by itself is the one greatest resource you have to improving our trust and faith in you. We get promised so much, told so much is fixed, and then its not, or its pushed back, or its broken worse, and you never say a word. I dont mean reddit either, you should be here on these very forums you used to talk to us every day on back in beta, communicating what is going on today, what issues you are working on, how we can help you in whatever way we can, and just feeling like it is a community/developer relationship we can get into the mix with. I understand you might feel the forums a little hostile, but if nothing else, they are hostile because you havent talked to us since Beta, and we are always in the dark, waiting, and waiting, and waiting, and waiting, on things you promise or say youre doing, but then do something else, break it worse, etc. Talk to us, ZOS, and not just through Gina and Jessica, get your leads in here once a week for a sitdown for a couple of hours or something.
    A-[snip]-men. This is my biggest criticism as well. It's surprising what we will put up with as long as they are upfront, clear and regularly keep us updated. The only response I have ever gotten from the admins is that I have insulted someone and I should watch what I say.
    Value of Service - 4/10
    - This game has a cost of 60 USD for the software, and 15USD/mo for subscription. This game is, frankly, not worth half of that in its present state. There are free to play MMOs in better shape than this game, there are Pay to Play MMOs in MUCH better shape than this game. The only saving grace this game has is that its an Elder Scrolls game and the brand loyalty and love for the franchise, the potential of the game itself, has such promise, if only you would harness that, reread this entire post, and really get a feel for that. Make me feel like I should be THROWING 15 dollars a month at you, instead of sitting thinking "eh, maybe I should unsub, this isnt worth it anymore" every month.
    I too feel like we are paying for a beta version. This game is simply not ready.
    Total Rating - 46/100, one of the lowest ratings I have ever given, and the lowest I have ever given for a game I put real money into. You have potential Zenimax, your players want to love your game, we do, we WANT YOU TO SUCCEED, please hear these words, take them to heart, and wow us. Show us you mean it. Your subscriptions may very well depend on it.

    Sincerely,

    Rylana, 20 year MMO veteran and Sanguine Beta tester, lover of the TES franchise since it began.

    [Moderator Note: Edited per our rules on Cursing & Profanity]
    Edited by ZOS_UlyssesW on September 29, 2014 12:42PM
    :trollin:
  • Ifthir_ESO
    Ifthir_ESO
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    Rylana wrote: »
    Total Rating - 46/100, one of the lowest ratings I have ever given, and the lowest I have ever given for a game I put real money into. You have potential Zenimax, your players want to love your game, we do, we WANT YOU TO SUCCEED, please hear these words, take them to heart, and wow us. Show us you mean it. Your subscriptions may very well depend on it.

    My favorite post of yours ever, @Rylana‌

    Great post. Hopefully we get more views on this.
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