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Not a trusted computer
RexLeo
Soul Shriven
Not a trusted computer it says when i try to log on for the first time. I've payed for the game and created a pay plan. I've received mails from eso about my account, email verification forum and so on but ive not received any code to make my pc a trusted one. and yes.. i've checked my spam filter a few times
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ers101284b14_ESO✭✭✭✭✭
✭✭✭You would get more help if you wrote them. All we can do is tell you to check your spam so not much help here.0 -
On the log in page, just above where your account name is, there are 2 icons, a house and lock, switch it to the other. Whether you trust your CPU is something you tell them, not they tell you.Is this thing on?0 -
RexLeoSoul ShrivenOk. I've left a request at suport. And switching between house and lock does nothing. same question and no code in mail :-(.0
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All it does is leave your account name filled in, that's it. Not sure what you thought it does. It's just a setting so if you play somewhere else you don't leave any info on that CPU.
There is no code or anything.Edited by puddlejumper on September 20, 2014 7:13PMIs this thing on?0 -
Evergnar✭✭✭✭✭
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Last time I checked any time you switch computers you will need a new code which comes via email. Unless that has changed. So it could have something to do with that.puddlejumper wrote: »All it does is leave your account name filled in, that's it. Not sure what you thought it does. It's just a setting so if you play somewhere else you don't leave any info on that CPU.
There is no code or anything.
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RexLeoSoul Shriveni fill in my user id and my password and a popup window pops up with the following text
Access code
This compter is not authorizes to log in to this account. An access code has been sent to the email adress associated with this account.Please enter the code and click submit.
If you canot locate this email, please try again in 10 minutes to have a newaccess code sendt.
And i have not received any code, but mulltiple emails about badges and so on.
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dharbert✭✭✭✭✭
✭✭Even if you do something as small as change a stick of RAM or a video card, you have to re-verify it.0 -
RexLeoSoul Shriveni bought the game online today and downloaded it and installed it this evening. its my first atemot to log on
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Ahh, did not know that, I only get that access code thing occasionally. Still, just set it like I said before to be your 'home' CPU, and it should stop asking for a code each time, you need to log out with it set as your home CPU.
Oh, wait, when you said you did not get a code, you mean your not getting the access code to let you log in? That's different, check your other folders, like promo's, spam, and such. If it's not there, than a ticket is the only option.Edited by puddlejumper on September 20, 2014 7:27PMIs this thing on?1 -
RexLeoSoul ShrivenDid not help :'( Think i need a code to log in first time. But how hard can it be to send that code. ive recived epost about changing avatar, starting a post and replying to a post :-) all i want is a code
![:\](https://forums.elderscrollsonline.com/resources/emoji/confused.png ":\")
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Might try checking your account management page, and change the email associated with the account. See if that fixes anything.Is this thing on?0
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Evergnar✭✭✭✭✭
✭Did not help :'( Think i need a code to log in first time. But how hard can it be to send that code. ive recived epost about changing avatar, starting a post and replying to a post :-) all i want is a code
I remember people having some trouble getting the mail when they first started this type of authentication. You might try using a different browser as I remember that helping some people.
Also had to leave the game menu up and then alt to email to get code as ever time you try to login and get that message for code it sends a new code and only the most recent one would work.Edited by Evergnar on September 20, 2014 7:42PM0 -
JamilaRaj✭✭✭✭✭
✭It simply is not delivered in some cases. Write to customer support and request change of email address associated with account to something else.
Which is imo stupid, because login dependent on mail delivery (far from granted) will stay, as will needless asking for a code (e.g. after each patch), but whatever.Edited by JamilaRaj on September 20, 2014 8:09PM0 -
RexLeoSoul Shriventhanks for lots of tips, nothing working yet, but have looked at other posts here on forum and knowlege base... as farasi can understand i need a onetime code that is suposed to be sendt to my e-post adress. Ive resived as mention above numerus ,ails today but none code.
Ill try change the mailadress to anothe r one but cant undestand why that should help
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JamilaRaj✭✭✭✭✭
✭It can (did for me) work, because mails with auth codes are automatically generated and sent in large volumes, therefore easily marked as spam and dropped somewhere along the way (so better create/use mail on another mail server to increase your chances ). It may be also another bug in ESO and server does not send email until said again where to.0 -
RexLeoSoul ShrivenI got this in my mailbox this morning and hopefully it will work ;-)Greetings Adventurer!
Thank you for contacting us! I'm sorry to hear you having trouble with this issue, I understand how frustrating that must be.
We are aware that some of our players are having issues getting their access codes, and are currently working to resolve this issue. Currently the best workaround is to change the email address that is tied to your account.
While we do not endorse any specific e-mail provider, customers have reported successfully receiving our e-mails via providers such as Gmail.
To change your e-mail, we first need you to verify you are the account holder. Account verification can only be completed with a validation with two following data points:
Payment Method (One of the Following)
Last 4 digits of the credit card number
Paypal transaction ID
Complete Game Time code
Plus
The Answer to the Secret Question
Along with the above information please supply us with the new e-mail you wish to use. Once the e-mail has been changed, you should get the access code sent to the new email account.
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team0 -
ZOS_GaryA✭✭✭✭✭Hi everyone,
This issue can be solved by changing the email address for your account, which can be handled by our customer support team. We see that @RexLeo has already received a response, which is excellent! If anyone else is experiencing the same issue, please let us know and we'll be happy to open up a ticket for you.
If you are in need of assistance, please be sure to avoid posting any account verification information on a forum post.1 -
I am a paying customer and tonight I just CANNOT play because of that damn code thing, happens randomly and I am playing at home on the pc I use EVERY DAMN DAY to play with ESO. Just explain me WHY I should waste my time in changing the email address... I would have liked to play NOW 'cause I have the time to do it and I just can't due to that stupid crap of "login from a new IP"... IT IS NOT A NEW IP! And still I am not receiving an email after 10 tries... how stupid is that? I'm paying money every month, I can't even play when I want because of that stupid issue. You should rethink completely the way it's done, I'm going to bed angry and frustrated because of you Zenimax!0
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RexLeoSoul Shriveni have changed the emai address now and problem solved.I also got hold of suport of my host of my original email address and they said the address was blocked due to the way it was sendt. It was considerd as spam and or a phishing atempt. Hopefully it will help changing email adress but i think ESO should chang the way they send out this codes and also if its wise to upset paying costomers with this irritation moment0
