Impossibile to log in

Kuraieva · September 2014

Hello

I have reactivated my account this week but since then I have not been able to log in only one time. Every time I try the game kick me out to log-in page, sometime during the loading screen, sometime one or five seconds after the loading is finished. There are not errors message, it simply sent me back to user id and password. I have tried to fix it with all the common techniques (repair, delete of add-on folder, etc etc) but with no results. Any suggestions?

DogFaceInBananaPatch · September 2014

Windows firewall. There's probably a window asking to [Allow] or [Disallow] behind your ESO client.

ZOS_MollyH · September 2014

Hello @Kuraieva - There are a few things that can cause you to be disconnected when attempting to log in. We do recommend completely closing out of your launcher and then trying the following:

- Reopen your launcher and let it patch to install any existing updates. We would also advise your players to open your Game options menu located under the News section of your launcher and click on the Check for Updates option.

- You can also repair the client; the Repair option is also located in the Game Options.

- Try running the game as administrator, this can clear up a few strange permissions issues that may be kicking you offline

- Please make sure your ports are properly forwarded for ESO traffic: To best access The Elder Scrolls Online, you should configure your router to open the following outbound ports:

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 24300 through 24331

Please also note that Ports 80 and 443 should be open to allow general HTTP and HTTPS access

- If the above steps do not resolve the error, we recommend contacting our dedicated Customer Support team with a copy of your Game Consultant.