Maintenance for the week of May 11:
• PC/Mac: No maintenance – May 11
• PC/Mac: No maintenance – May 11
A thank you to the Customer Support team.
Treachery
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For the past month or so I have been communicating with Customer Support on an issue our guild (The Ebonheart Market) has been having. I won't go into details but suffice it to say it was a particularly complicated issue that was not easily resolved. After many emails back and forth our situation was eventually resolved which was not only a relief to myself but to our entire guild.
I realize Zenimax support takes a lot of grief for a lot of different reasons but for once I wanted to give them the appreciation and respect they deserve for a job well done. A very special thanks to Beckie as well as Brandon and GameMaster Lyrum who were all involved in getting this issue fixed.
Cheers,
@Treachery
I realize Zenimax support takes a lot of grief for a lot of different reasons but for once I wanted to give them the appreciation and respect they deserve for a job well done. A very special thanks to Beckie as well as Brandon and GameMaster Lyrum who were all involved in getting this issue fixed.
Cheers,
@Treachery
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Cously✭✭✭✭✭
✭I never ever had a problem with the customer support. Missing items, change ID/e-mails, reports of harassment, they never faltered me. And I can confirm they take the reports seriously because I was banned (being a bad boy) and had some people I reported banned too. Also they gave me a fair reason to appeal. So I second that, the customer support is good and fast.0 -
ZOS_AmeliaR✭✭✭✭✭We're glad to hear you both had such good experiences with our Support Team!
@Treachery, we will certainly pass along your special thanks to the agents who helped you directly. In addition, you should receive a survey once your ticket has been resolved. We encourage you to fill that out in order to give feedback to those who worked on your issue. 0