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Account Dissapeared

kotenkereb17_ESO
kotenkereb17_ESO
Soul Shriven
Hello! I wrote to support but no answer. My account is dissapeared! I can not even ask for a password change. When i reset the password on my email says that such contact data in the database is not! How can that be?! Where did my account ??? I play from the very foundation of the game, the last time the game disburse 09/09/2014, yesterday went to the game and everything was in order. Perhaps help and answer my letters! Or return my money. My ID and other information I stated in letters to the help desk, but there was no answer. When I try to register a new account, says that my email address is already taken.When I try to request a password recovery, I wrote that this email address does not exist. How is that possible?
Edited by kotenkereb17_ESO on September 13, 2014 4:38PM
  • kotenkereb17_ESO
    kotenkereb17_ESO
    Soul Shriven
    I have Imperial Edition and mounthly subscription till 09.10.2014. Answer please, when i can get my account a can to play. Restore my account or please contact to me to return my money
  • ZOS_MollyH
    Hello @kotenkereb17_ESO‌ ! Can we please have your ticket number so we can look into this for you? Thank you!
    Edited by ZOS_MollyH on September 13, 2014 6:04PM
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • kotenkereb17_ESO
    kotenkereb17_ESO
    Soul Shriven
    I don't know my number ticket because i can't login in the game to write it! I write 4 letters from my email *Snip* to you servise - eso_help@helpmail.elderscrollsonline.com. I can't login from my ID - Dipterous to the game and to the account. Reseting password do not work, you site do not seen my email and don't send to it new password
    Edited by ZOS_CatK on September 13, 2014 11:42PM
  • ZOS_MollyH
    Thank you for letting us know! We will be looking into this for you to see how we can assist you!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • kotenkereb17_ESO
    kotenkereb17_ESO
    Soul Shriven
    Thank you very much for it! I have new message to my email for resetting password and now i can play again
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