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an error has occured,disconnecting for te last week.
since this week I'm experiencing what looks like a disconnecting error.
The error occurs mostly after like an half hour gameplay .
first all controlls seem to shut down. combat doesn't work anymore, conversation either. and soon after that the game returns to the starting screen.
with the message :
"an error has occured, try to login again in a few minutes."
at the announcements it says:
"couldn't retrieve announcement data."
Are there more people on the european server out there with this problem.
is there a solution found for it or are they still working on it.
The error occurs mostly after like an half hour gameplay .
first all controlls seem to shut down. combat doesn't work anymore, conversation either. and soon after that the game returns to the starting screen.
with the message :
"an error has occured, try to login again in a few minutes."
at the announcements it says:
"couldn't retrieve announcement data."
Are there more people on the european server out there with this problem.
is there a solution found for it or are they still working on it.
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Valerien✭✭✭I keep getting booted on login and get the same 'an error has occurred...'
I have tried on multiple characters in multiple areas. I have sent in a ticket to which I have been told its been moved to another team, have a nice day.0 -
BTOG46✭✭I had a crash like that last week on one of my characters, I've not been able to log into that one since then, just get an endless character loading screen.0 -
It's not just the EU server, i've been getting that repeatedly on the NA sever for a couple days now.0 -
ZOS_PierreL✭✭✭✭Hello all,
Did you already try the Repair option on the launcher?Players can repair the files for The Elder Scrolls Online on their computer by following the steps below:- First, start The Elder Scrolls Online launcher by double clicking on the icon on your desktop.
- Wait for the launcher to finish starting.
- If multiple ESO clients are installed and available through the launcher, make sure to have the correct version highlighted by clicking on it once.
- In the middle of the launcher there will be an entry for Game Options next to an icon of a small cog wheel.
- Open the Game Options dropdown menu and click on the option for Repair.
- Allow the launcher to examine all the files for the game. This may take some time.
- If any files are found to have problems, the launcher will re-download those files.
This should allow you to play the game.
You can also check if all the updates are correctly installed :- Manually update your launcher. Details on how to do this can be found here.
- If the above step do not resolve your issue, please try the following:- Open the game installation directory “Zenimax Online”
- Open the folder named “Launcher”
- Inside the “Launcher” folder, there is a folder named “ProgramData”
- Delete the “ProgramData” folder
- Open the launcher and download update
- Click “Play”
We've also found that some users are able to resolve this on their own by disabling AddOns.
If you’re still experiencing this issue, please reach out to our Support Team with your Game Consultant File so that an agent can work with you directly to resolve the problem.
As a reminder, please do not post your Game Consultant File on the forums, as it does contain private information about your computer.
If you already submitted a ticket, do not hesitate to answer it for updating it. One of our agent will be in touch as soon as possible.
Thank you.Edited by ZOS_PierreL on September 13, 2014 4:45AM0