Virus Protection wont allow launcher to update??

Lordballak69 · July 2014

I tried running my launcher this morning.. and all i get is "error, Unable to download manifest". When i click on update or Repair my virus protection will not allow it to run. I have NEVER had an issue like this before. I am running the same virus protection that i have had for a long time, this is a NEW issue!!!.

khele23eb17_ESO · July 2014

Similar problem here. Today Avast blocked the game launcher and informed me it might be infected with Win32:Evo-gen.

Lordballak69 · July 2014

khele23eb17_ESO wrote: »

Similar problem here. Today Avast blocked the game launcher and informed me it might be infected with Win32:Evo-gen.

Same exact problem!!!

Lord_Hev · July 2014

Same here. I just logged off my game a few minutes ago... Launcher was left open. Then, suddenly my AVAST starts acting up, and continuously blocks "virus threats."

An example of "one" of them.

I ran a virus scan, and nothing turned up. Rebooted my PC. Still the same result happening. I launch ESO Launcher, and AVAST starts detecting threats continuously.

khele23eb17_ESO · July 2014

Lord_Hev wrote: »

Same here. I just logged off my game a few minutes ago... Launcher was left open. Then, suddenly my AVAST starts acting up, and continuously blocks "virus threats."

An example of "one" of them.

I ran a virus scan, and nothing turned up. Rebooted my PC. Still the same result happening. I launch ESO Launcher, and AVAST starts detecting threats continuously.

Thats it exactly.

Brabok · July 2014

Obviously the problem is with avast and not with the game.
try adding the launcher and the game as exception. Might also be an idea to send a report to avast, informing them of the false positive.

khele23eb17_ESO · July 2014

Lordballak69 wrote: »

khele23eb17_ESO wrote: »

Similar problem here. Today Avast blocked the game launcher and informed me it might be infected with Win32:Evo-gen.

Same exact problem!!!

Are you using avast?

Lordballak69 · July 2014

khele23eb17_ESO wrote: »

Lordballak69 wrote: »

khele23eb17_ESO wrote: »

Similar problem here. Today Avast blocked the game launcher and informed me it might be infected with Win32:Evo-gen.

Same exact problem!!!

Are you using avast?

yes.. avast. Even with it turned off.. the launcher is not working properly.

NukeAllTheThings · July 2014

I am having the same problem with Avast. These are the 2 alerts that keep popping up.

URL hxxp://launcher.bethesda.net/Bethesda.net_Launcher/Bethesda.net_Launcher.patchmanifest
Infection Win32:Evo-gen [Susp]

URL hxxp://launcher.bethesda.net/ESO/depot.patchmanifest
Infection Win32:Evo-gen [Susp]

*EDIT: Turned off Avast and was able to get it to launch. I put the url in the exceptions list but it was still blocking ESO. Not sure what to do going forward since I don't want to keep avast turned off. Any recommendations would be appreciated

Usara · July 2014

I did send a report for false positive.

Even though I added the launcher to the safe list, Avast keeps blocking it. It's the partial file of the manifest it doesn't like, and I guess partial files have different ID each time... Stupid AV chimed 36 times in a few minutes, can't add them all

I just disabled it for the time being. Hopefully Avast will resolve the matter quickly.

Lordballak69 · July 2014

This is what i am getting now.. no way to fix

Every now and again i do get a repair button.. i click it.. nothing happens.. and then back to the no button screen

ERRRRRR

ZOS_JuhoJ · July 2014

Greetings Everyone!

Thank you for informing us about this False Positive. We recommend you submit the file(S) that were detected to Avast for analysis for being False Positives.

If you want to add an exception for The Elder Scrolls Online in Avast, follow these steps:

Open the Avast! User Interface and go to "Settings" > "Antivirus"
Find the "Exclusions" tab and browse for the C:\Program Files (x86)\Zenimax Online\Launcher folder or the Bethesda.net_Launcher.exe and ESO.exe file paths in the "File Paths" tab
After adding each path to the Exclusions File Path area, click "Add" to add the file/folder
Added File Paths/Folder will now be excluded from any Avast! scanning and all shield protection
Click "OK"
Try running and playing the game again

If you require any further assistance, don't hesitate to contact our support team at https://help.elderscrollsonline.com

Lordballak69 · July 2014

Although this did help with avast.. i am still getting "Unable to download manifest" and getting NO way to fix. when i do get a repair option i click it and nothing happens.. Sometimes the launcher will say updating.. but it stays at 0% and nothing happens!!!

Dagoth_Rac · July 2014

Same problem using Avast. Disabling Avast stops Avast errors but I still cannot get manifest and have no Play button in launcher. I can just run ESO.exe from the program file directory and not go through the Launcher. But that is obviously just a temporary solution. When they do the next patch (Monday?), I think we will need the latest and greatest manifest.

draconima · July 2014

did all what ZOS_JuhoJ said to do. still getting same errors has the people above. avast avast already sent the files to the sandbox its too late... restoring it did not fix the problem... and doing repair doesnt work either

Dominoid · July 2014

Don't use Avast. Does it have a firewall too? If it does, you'll need to add an exclusion in the firewall as well, as the false positive most likey adding a block to the program.

Maybe this:

https://www.youtube.com/watch?v=YGpd9lc4CCE

natashaboorb16_ESO · July 2014

ZOS_JuhoJ wrote: »

Greetings Everyone!

Thank you for informing us about this False Positive. We recommend you submit the file(S) that were detected to Avast for analysis for being False Positives.

If you want to add an exception for The Elder Scrolls Online in Avast, follow these steps:
Open the Avast! User Interface and go to "Settings" > "Antivirus"

Find the "Exclusions" tab and browse for the C:\Program Files (x86)\Zenimax Online\Launcher folder or the Bethesda.net_Launcher.exe and ESO.exe file paths in the "File Paths" tab

After adding each path to the Exclusions File Path area, click "Add" to add the file/folder

Added File Paths/Folder will now be excluded from any Avast! scanning and all shield protection

Click "OK"

Try running and playing the game again

If you require any further assistance, don't hesitate to contact our support team at https://help.elderscrollsonline.com

Yay! I did this and it actually worked! I am usually really terrible with anything computer related so a big thank you for writing such clear instructions.

Jade1986 · July 2014

I always turn off antivirus programs when downloading patches, otherwise stuff like this happens. Usually works.

TomLukman · July 2014

Bitdefender also blocks and recognizes eso.exe as malicious. It's been like this for months.

Lord_Hev · July 2014

ZOS_JuhoJ wrote: »

Greetings Everyone!

Thank you for informing us about this False Positive. We recommend you submit the file(S) that were detected to Avast for analysis for being False Positives.

If you want to add an exception for The Elder Scrolls Online in Avast, follow these steps:
Open the Avast! User Interface and go to "Settings" > "Antivirus"

Find the "Exclusions" tab and browse for the C:\Program Files (x86)\Zenimax Online\Launcher folder or the Bethesda.net_Launcher.exe and ESO.exe file paths in the "File Paths" tab

After adding each path to the Exclusions File Path area, click "Add" to add the file/folder

Added File Paths/Folder will now be excluded from any Avast! scanning and all shield protection

Click "OK"

Try running and playing the game again

If you require any further assistance, don't hesitate to contact our support team at https://help.elderscrollsonline.com

I tried this and this also worked, thank you!

NukeAllTheThings · August 2014

ZOS_JuhoJ wrote: »

Greetings Everyone!

Thank you for informing us about this False Positive. We recommend you submit the file(S) that were detected to Avast for analysis for being False Positives.

If you want to add an exception for The Elder Scrolls Online in Avast, follow these steps:
Open the Avast! User Interface and go to "Settings" > "Antivirus"

Find the "Exclusions" tab and browse for the C:\Program Files (x86)\Zenimax Online\Launcher folder or the Bethesda.net_Launcher.exe and ESO.exe file paths in the "File Paths" tab

After adding each path to the Exclusions File Path area, click "Add" to add the file/folder

Added File Paths/Folder will now be excluded from any Avast! scanning and all shield protection

Click "OK"

Try running and playing the game again

If you require any further assistance, don't hesitate to contact our support team at https://help.elderscrollsonline.com

Thank you for the help on this

Shortnsmelly · August 2014

I would be more interested to know why it is finding it as an error. Its been done by others before, maybe they did put in a tracer for some reason. Would you really be surprised if they decided to add something to get information from people also.