Maintenance for the week of October 5:
• [COMPLETE] ESO Store and Account System for maintenance – October 8, 8:00AM EDT (12:00 UTC) – 12:00PM EDT (16:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – October 8, 8:00AM EDT (12:00 UTC) – 12:00PM EDT (16:00 UTC)
The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/
Can't log in when on the road
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Artemiisia✭✭✭✭✭
✭I know when you change location you will need to verify your log in again through email, since the IP will change. By summiting a new entry code -
ZOS_MichelleA✭✭✭✭✭Hi there, @Nukeyak. If your verification e-mail never arrives, please wait 10 minutes, then try the following steps before having the game send you a new verification code:- Add [email protected] and [email protected] to the e-mail account's allow list to avoid having it automatically deleted or moved to a spam folder.
- Check the spam folder
- If the address is from a Gmail account, check the Social and Promotion folders.
- If using a firewall or antivirus, please check that you have added eso.exe to your antivirus/firewall exception rules and that your firewall has not blocked access through the following ports:
- TCP / UDP Ports 24100 through 24131
- TCP / UDP Ports 24300 through 24331
- TCP / UDP Ports 24500 through 24507
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Nukeyak✭✭ZOS_MichelleA wrote: »Hi there, @Nukeyak. If your verification e-mail never arrives, please wait 10 minutes, then try the following steps before having the game send you a new verification code:
- Add [email protected] and [email protected] to the e-mail account's allow list to avoid having it automatically deleted or moved to a spam folder.
- Check the spam folder
- If the address is from a Gmail account, check the Social and Promotion folders.
- If using a firewall or antivirus, please check that you have added eso.exe to your antivirus/firewall exception rules and that your firewall has not blocked access through the following ports:
- TCP / UDP Ports 24100 through 24131
- TCP / UDP Ports 24300 through 24331
- TCP / UDP Ports 24500 through 24507
Thanks Michelle, I will try all this once I get back to my computer. However, if it doesn't work, how do I go about requesting a new verification code? -
ZOS_MichelleA✭✭✭✭✭If you continue to not receive the verification code emails, please submit a ticket with our Customer Support Team, and we'll be happy to help you resolve this privately (because it'll involve private info like your email address).