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• PC/Mac: No maintenance – April 13
Can't log in when on the road
Nukeyak
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I'm traveling last few days and in last two motels I can't log into the game, but I get on wifi fine. Maybe has something to do with router or eso needs to recognize my new location, but I don't get any messages to that effect. Any ideas welcome!
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Artemiisia✭✭✭✭✭
✭I know when you change location you will need to verify your log in again through email, since the IP will change. By summiting a new entry code0 -
Nukeyak✭✭Yes but I haven't received any prompt for this or what new access code to use. So what should I do?0
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ZOS_MichelleA✭✭✭✭✭Hi there, @Nukeyak. If your verification e-mail never arrives, please wait 10 minutes, then try the following steps before having the game send you a new verification code:
- Add noreply@mail.elderscrollsonline.com and noreply@elderscrollsonline.com to the e-mail account's allow list to avoid having it automatically deleted or moved to a spam folder.
- Check the spam folder
- If the address is from a Gmail account, check the Social and Promotion folders.
- If using a firewall or antivirus, please check that you have added eso.exe to your antivirus/firewall exception rules and that your firewall has not blocked access through the following ports:
- TCP / UDP Ports 24100 through 24131
- TCP / UDP Ports 24300 through 24331
- TCP / UDP Ports 24500 through 24507
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Nukeyak✭✭ZOS_MichelleA wrote: »Hi there, @Nukeyak. If your verification e-mail never arrives, please wait 10 minutes, then try the following steps before having the game send you a new verification code:
- Add noreply@mail.elderscrollsonline.com and noreply@elderscrollsonline.com to the e-mail account's allow list to avoid having it automatically deleted or moved to a spam folder.
- Check the spam folder
- If the address is from a Gmail account, check the Social and Promotion folders.
- If using a firewall or antivirus, please check that you have added eso.exe to your antivirus/firewall exception rules and that your firewall has not blocked access through the following ports:
- TCP / UDP Ports 24100 through 24131
- TCP / UDP Ports 24300 through 24331
- TCP / UDP Ports 24500 through 24507
Thanks Michelle, I will try all this once I get back to my computer. However, if it doesn't work, how do I go about requesting a new verification code?0 -
ZOS_MichelleA✭✭✭✭✭If you continue to not receive the verification code emails, please submit a ticket with our Customer Support Team, and we'll be happy to help you resolve this privately (because it'll involve private info like your email address).0