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Mallari-Mora blackout

Psychobunni
Psychobunni
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I am trying to do the Mallari-Mora quests with Telenger the Artificer in Auridon, except the screen keeps basically blacking out in this zone. You can see little bits of grass here and there, other bits but it makes it impossible to do the quests. I haven't had this happen anywhere else in the game and as I can hear others doing the quests I don't know if its a setting I am using or what.

Anyone have any ideas?k8b4skcc0k20.jpg
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If options weren't necessary, and everyone played the same way, no one would use addons. Fix the UI!

We have contacted our Customer support team to help you solve your issue.
  • ZOS_TristanK
    ZOS_TristanK
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    If you haven't already, @christy8075b14_ESO, do you mind attempting the following steps?
    • Use the command /reloadui
    • Log completely out then back in
    • Abandon and then reacquire the quest

    Let us know if that quest still leaves you in the dark!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • Psychobunni
    Psychobunni
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    Yes. Still darkens up soon as I enter the area.
    If options weren't necessary, and everyone played the same way, no one would use addons. Fix the UI!

  • ZOS_TristanK
    ZOS_TristanK
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    Thanks for trying those steps, @christy8075b14_ESO. We've created a ticket for you so that our Support Team can provide you with further troubleshooting steps. Thanks for your patience!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • Psychobunni
    Psychobunni
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    thank-you
    If options weren't necessary, and everyone played the same way, no one would use addons. Fix the UI!

  • Psychobunni
    Psychobunni
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    Just to update in case anyone runs into this. The area has a mist, I normally play on medium settings but turning it to low gets rid of the shading. I guess the blackness is a failure on the part of my card? Idk but at least I can do the quest(s) this way :)
    If options weren't necessary, and everyone played the same way, no one would use addons. Fix the UI!

  • Psychobunni
    Psychobunni
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    Thru testing with customer service, it was a driver update that was being skipped over by my systems and needed done manually. Thank-you guys! ♥
    If options weren't necessary, and everyone played the same way, no one would use addons. Fix the UI!

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