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Update 2 crashes

Soul Shriven
I know it is a huge download (I understand why and I am not complaining), but I have been trying to download it since it has been released with no luck. I let it download over night and I wake up to find it crashed. Same thing today - crashes right after it hits 100% of the official download. Today was my fifth time trying to download the update.

I never had this problem with the beta download or any other updates since then.
Edited by rmsparkman_ESO on June 28, 2014 8:46PM
  • ZOS_PierreL
    Hello @rmsparkman_ESO,

    We have several potential repairs for you to try:

    - Manually update your launcher. Details on how to do this can be found here.

    - Repair your launcher. Instructions for this are located here.

    - If the above steps do not resolve your issue, please try the following:
    • Open the game installation directory “Zenimax Online” 
    • Open the folder named “Launcher”
    • Inside the “Launcher” folder, there is a folder named “ProgramData”
    • Delete the “ProgramData” folder
    • Open the launcher and download update
    • Click “Play”

    If none of these potential repairs resolve your issue, please contact our Customer Support Team.
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  • rmsparkman_ESO
    Soul Shriven
    Thank you! I will try all of these today and respond with an update.
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