ESO crashing every 5 mins

  • killabunny1234b16_ESO
    I did some tweaking today and i think I've found the problem, I'm able to run eso on ultra settings, no random "fixed" code in and settings or any other rubbish. I'm running all anti virus / multiple web pages with the launcher loaded as well as writing this post with eso in the background :) ..

    The only thing I did was turn Sub Sampleing quality off. (again all other settings are on ultra).

    Subsampleing tool tip -
    Determines the resolution in which the game will render the world. The interface is not affected by this setting. Decreasing the quality may help improve performance.

    This however seems to be the one setting that makes the game run at high rez so with it off it looks like a 10 year old game at 480p or worse.

    I hope this helps anyone with this issue. & Devs / admin plz fix this :expressionless:
  • Calorath
    Calorath
    ✭✭
    Alright, to those of you stating that the code is bad and causing this issue, how come it does not affect any of my systems? I am not defending the game at this point as I am pissed off about the loading screen issue, but my bare minimum system (the Pentium D system mentioned in my last post) can run the game for hours on end. Explain how the exact same client code causes your much nicer hotrod systems to burn up. The sad thing? My desktop i7 is about as fast as you can get and I have no issues at all with everything maxed. Want to blame 64GB of RAM? Go ahead. ESO is 32bit and as such can only use 4GB at the absolute most under perfect conditions. That leaves 60GB that it cannot touch.

    Seriously, check your thermal paste, vacuum the systems out gently (blowing air is useless as dust quickly resettles elsewhere) with a soft-bristle attachment for electronics, and do some basic system checks. Running a disk-check, doing an offline defragmentation, deleting old update files, loads of things that can help.

    I will agree that the code needs work, but if the code was causing overheating, my poor old Pentium D system (this is a Dell XPS400) would have burned my house to the ground by now. Things that need work are things like nothing loading in while having no HDD activity, then throwing a damn loading screen up, heavy HDD activity, and you come back to being almost dead. That is just sorry. However, I cannot replicate the heat issues you guys are having. All of my systems are Intel/nVidia, so I cannot test on an AMD/ATI setup, but I know it runs on my very different systems.
  • killabunny1234b16_ESO
    @Calorath Soul Shriven

    I'm not saying its the code killing all systems..
    I'm saying it is effecting far to many systems in the same small time frame that's its almost statistically impossible to be a hardware problem.

    I mean what are the odds that 100's (if not way way more) of pc's, most less than a year old all ran out of thermal paste at the same time.. just after a patch..?

    and for the record I've already tryed your advise on everything apart from renewing my thermal paste.
  • Auric_ESO
    Auric_ESO
    ✭✭✭✭
    It's almost sure to be a code problem. The problem is trying to make code that will work for the multitude of computers out there. A new company is going to have to work very hard for a long time to get the code ironed out for the majority of computers. The outliers will slowly be folded in and there will always be some comps that it will never work on. Drivers, hardware, configurations, rights setups and installed software configs will get in the way. .net and directx c++ enviroment etc can all be affecting this. Imagine all the possible combinations of all this and more will mean some people are going to have issues even with really good code.

    Imagine the test enviroment they probably have on hand. Even with 100+ test machines and testers they are only going be scratching the surface.

    I'd imagine that with only 1% failure rate and somewhere in the neighborhood of 500k players that's still 5000 people having issues. And complaining on the boards
    Edited by Auric_ESO on June 5, 2014 9:12PM
    "The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba
  • Calorath
    Calorath
    ✭✭
    Code isn't made for computers. In the Windows world, your code is targetted for the platform, not for a specific piece of hardware. This is where Windows has a good thing. Take for example Windows 7 64bit. If your code is compiled to run on Windows 7 64bit, then it will run on ANY hardware that Windows 7 64bit will run on. Nobody writes code for this model video card or that model video card. You'd have games with gigs and gigs of libraries due to the monster amount of cards out there. Instead, they use OpenGL or DirectX. Again, DirectX is what interfaces with your hardware, not the ESO executable. In other words, if you blame a graphics issue on the game, you do not understand how this stuff works. All a game does is call the API of choice (GL/DX) and tell it where to draw triangles, what textures to use, lighting, fog, etc, and the API does the work and interfaces with you driver, not the actual card. So the closest ESO gets to actually interfacing with your video hardware is about three levels above the hardware level.

    App->Video API->OS->Driver->Video Card

    I do not know of ANY modern application that directly controls hardware. Probably because you cannot control it anymore, unlike the days of DOS. In modern Windows, the OS gets control and applications interface with the OS, whether through an API or directly through the OS. Due to this, there is little ZOS can do to fix your individual card. On top of that, I will bet that either a Windows update or a graphics driver update was released close enough to the ESO patch that the blame is being falsely spread. I mean seriously, basic logic dictates that if the game was coded to render in a way that would bring up the temps on one card, it would affect all cards.

    Assume the problem is due to it rendering every polygon twice, so you're under a heavy load at all times. In other words, whatever object or function renders the scene is being called twice. If the code says "draw it twice", that is the same code I have and plenty of others have also. Why are our setups handling it fine? Especially my old clunker! Claiming that the code in ESO changes to cause high heat on only your systems would be crazy, right? So you have a choice. Admit that we are all running the SAME code, and the problem is on your end, or believe that you somehow have a different build than us, and you genuinely have an issue. Even then, your graphics API shouldn't allow the game code to render more than what your card can handle or anything else of the sort.

    Did I mention that I have been doing cross-platform OpenGL programming since 1994? I know a little bit about 3D programming under Windows and Linux. I don't want you thinking I am talking out of my hind-quarters.

    *UPDATE*

    Here are two screenshots of my settings, just created, on my Pentium D system. Again, I average about 30fps.

    Top
    Bottom
    Edited by Calorath on June 6, 2014 2:04AM
  • Cunex
    Cunex
    Soul Shriven
    Same issue than I delete EsoHead addon...Now more than a week without crash. I hope it helps....cya
  • Dodece
    Dodece
    ✭✭✭
    @killabunny1234b16_ESO‌

    Frankly you are wasting both time and energy. They genuinely refuse to accept what you are telling them. That it is not a hardware malfunction, or a issue with the system drivers. I have swapped out drivers, and inspected my hardware. I have run repairs, deleted files, checked files, fiddled with settings, and I am no closer to a real lasting solution then I was at the start.

    I am literally down to desperate last ditch efforts at this point. I am going to just delete the game and download it all over again. Maybe that will resolve this big pain in my rear. If that doesn't work I will just have to concede defeat.
  • killabunny1234b16_ESO
    @‌Calorath

    "Admit that we are all running the SAME code, and the problem is on your end, or believe that you somehow have a different build than us, and you genuinely have an issue."

    I'm quite sure the problem is at my end (as well as many other people). I just don't know where / what the problem is..

    I know little to nothing about programming, opengl or many other things.. and maybe I'm just not understanding what you are trying to tell me..?

    I'm not trying to blame eso, I'm just saying its not hardware its something else, some update from whatever source that is messing things up with eso. but what/how do I fix it?

    I'm saying that I've tried to fix it from the side of -
    - Directx (updated, forced the game to run from dx9 etc)
    - Windows, updated and tried a reinstall
    - Drivers, tried the latest drivers for my whole system, also tried going back to my old drivers when I reinstalled windows.
    - GPU drivers I have tried the latest 337.88, (that came out at the same time as the patch BTW). I also tried rolling back to the last 3-4 sets of drivers.
    - Hardware, cleaned PC, checked fans, GPU / CPU temps
    - As well as many small fixes posted above.

    And with that I'm out of ideas.. With little to no progress on fixing the issue.

    So please any advice advise is welcome, if it cant be the game what is it? And how can i fix it?
  • Squishy
    Squishy
    ✭✭✭
    One little thing I'd like to add about addons, you actually have to remove the folder/files in which the addon was contained. I had esohead, and had crashes back when the game launched, and massive FPS drops/freezes.

    After I removed the addon-on, some files/folders from esohead were still left over, and as soon as I removed those manually, the game worked without crashes, and a lot less mini freeze :)
    "In 2014, a possible bot was sent to coldharbour by a military GM for a crime she didn't commit. This argonian promptly escaped from a maximum security stockade to the Ebonheart underground. Today, still wanted by the developers she survive as soldiers of fortune. If you have a bot problem, if no one else can bite you, and if you can find her....maybe you can hire The SQUISHY."
  • killabunny1234b16_ESO
    yeah i tested it with no addons, uninstalling them with the minion program and deleting all the files in the addon folder. I all so have tested it with no addons on a clean install of windows 7 & eso and it did not change a thing :(.
    the only 2 addons I'm using at the moment are FTC and lootdrop.
  • Cunex
    Cunex
    Soul Shriven
    Hello again...try uninstall all GPU soft...driver to...and install GPU drivers ONLY....cya
  • Calorath
    Calorath
    ✭✭
    killabunny, I was not referring to you in the thread, but the others claiming it was a code issue when clearly they're not programmers of any kind. We all run the same build and nobody has to write custom code for each and every video card in existence.

    With that said, how did you "clean" your PC? If you are referring to these lame "registry cleaners" and such, you may have found your problem. Registry cleaners claim to delete unneeded registry entries and such, but if you do a fresh install of any version of Windows and run one, it starts deleting stuff, and you're working with a stock version of Windows. In other words, don't use them. They may actually do good once in a million runs, but I have proven time and again they're bad for a PC.

    My advice matches Cunex. Uninstall all nVidia stuff via Control Panel. Once done, reboot and install again. When installing, choose the custom option and only install the bare minimum. This should be the driver and the audio driver. Also check the "Perform Clean Installation" checkbox so it wipes old settings. Let us know if that works for you.
  • killabunny1234b16_ESO
    Thx for the advise, I uninstalled all Nvidia drivers via the control panel, then reinstalled only the graphics driver (clean install).
    But I ran into a problem. After I uninstalled the drivers it asked me to restart, and as soon as I logged on it installed the old windows drivers (just graphics drivers).
    I then installed just the latest graphics driver 337.88 with a clean install and the screen went black (like is should when updating the gpu driver.. but it did not come back on.. i waited 5-10 mins then had to restart my pc, the driver did not complete and i had to do it again.
    I'm not sure if this is part of my problem?
    But after all that it installed the 337.88 driver and tested the game it had no effect.

    note when i said "clean my pc" i meant clean the dust from the inside of the case. using a compressed air can
  • killabunny1234b16_ESO
    So I gave up trying to fix this problem last night.. I jumped ship and tried out Wildstar. and I have the exact same problem with that game as well.

    "Driver stopped responding and has recovered"
    or total PC crash that needs a hard reboot..

    I had a little/cry.. :p then took my pc apart and cleaned it again, this time taking my graphics card out to make sure every inch was dust free and as intended.
    I also checked my thermal paste, and that my internal plugs were in tight and all that good stuff.. this did not do anything however..

    so I'm not sure what to do now... sooo yeah...

    note. i still want to play eso.. if my pc will ever let me...
  • Squishy
    Squishy
    ✭✭✭
    Try using your manufacturer's driver. Sometimes, the manufacturer make their own little things to the drivers, and the generic nvidia ones makes things, unstable :). Aside from that, I'm out of ideas.
    "In 2014, a possible bot was sent to coldharbour by a military GM for a crime she didn't commit. This argonian promptly escaped from a maximum security stockade to the Ebonheart underground. Today, still wanted by the developers she survive as soldiers of fortune. If you have a bot problem, if no one else can bite you, and if you can find her....maybe you can hire The SQUISHY."
  • Icy
    Icy
    ✭✭✭✭
    Calorath wrote: »
    I must also ask why disabling a firewall is advised.

    I too am an IT person. A number of our guildies using Norton Anti-Virus/FW have had issues, especially after a major patch. Seems to be something along the lines of the file has changed enough that the Norton engine doesn't recognize it anymore.

    While I would not recommend running without a FW on an ongoing basis, it can be very helpful for testing. Also, if you're going out through a router of some description, it's likely it will have a built in FW, so you're not completely unprotected.
    _____________________________________________________________________________________________________
    Greetings, Outlanders from -Icy (@IcyIC)
    twitch.tv/IcyIC | youtube.com/HulloItsIcy
    ESO Stream Team (not ZOS_Icy on the forums)
    _____________________________________________________________________________________________________
  • Calorath
    Calorath
    ✭✭
    Norton's firewall is not a firewall, but an application-blocker. Big difference. I would agree. In fact we never, ever install Norton/McAfee/etc with the versions that come with fake firewalls.

    Bunny, it is as I said initially. Your video card has a hardware failure. nVidia controls their drivers so unlike Squishy claims, you cannot get some customized driver by a manufacturer. ATI did allow some customization back in the day and may still allow it, but nVidia does not. Your card is dying or having a serious issue. Contact your manufacturer if you are under warranty.
    Edited by Calorath on June 8, 2014 1:30AM
  • Baraz
    Baraz
    ✭✭✭
    EDIT : ignore what I wrote below as it did not really stop my crashes. I think it is due to the fact I was using a "ram disk" for my "pagefile". If you don't know what a ram disk is, trust me, you do not have one installed.

    Hail,

    I was having crashing issues today, and the following has stopped my crashing spree (I don't know which of these really helped, but):
    • Antialiasing : off (NVIDIA set to respect game settings)
    • Antialiasing Transparency : set to Multisample (performance, NVIDIA)
    • deleted file ShaderCached.cooked in folder Documents>E.S.O.>live
    • view distance set to 85 (instead of 100.
    Context :
    new NVIDIA driver installed recently, but I had occasional crashes before also.
    Crashes in PvE in a sunny desert graphical zone.
    Temp.: GPU heat at 140 F (60 C)
    Edited by Baraz on June 10, 2014 3:39AM
  • Kingslayer
    Kingslayer
    ✭✭✭
    Calorath wrote: »
    Alright, to those of you stating that the code is bad and causing this issue, how come it does not affect any of my systems? I am not defending the game at this point as I am pissed off about the loading screen issue, but my bare minimum system (the Pentium D system mentioned in my last post) can run the game for hours on end. Explain how the exact same client code causes your much nicer hotrod systems to burn up. The sad thing? My desktop i7 is about as fast as you can get and I have no issues at all with everything maxed. Want to blame 64GB of RAM? Go ahead. ESO is 32bit and as such can only use 4GB at the absolute most under perfect conditions. That leaves 60GB that it cannot touch.

    Seriously, check your thermal paste, vacuum the systems out gently (blowing air is useless as dust quickly resettles elsewhere) with a soft-bristle attachment for electronics, and do some basic system checks. Running a disk-check, doing an offline defragmentation, deleting old update files, loads of things that can help.

    I will agree that the code needs work, but if the code was causing overheating, my poor old Pentium D system (this is a Dell XPS400) would have burned my house to the ground by now. Things that need work are things like nothing loading in while having no HDD activity, then throwing a damn loading screen up, heavy HDD activity, and you come back to being almost dead. That is just sorry. However, I cannot replicate the heat issues you guys are having. All of my systems are Intel/nVidia, so I cannot test on an AMD/ATI setup, but I know it runs on my very different systems.

    pentium D? Wow that thing is from the stone age.

    Also Zos discovering their computer, https://www.youtube.com/watch?v=-2ZkJd4u0Us
  • Calorath
    Calorath
    ✭✭
    Stone age? Want to come play Doom on my Tandy 2100? It is all original and sitting in my office right now. It has a whopping 130MB HDD and 8MB of RAM.
  • goochpuckett
    So I was checking out the files in my Zenimax folder inside program files x86, the game client had this error text document and I found it odd that no one has shown this yet so ill just leave it here...
    PS: did not have anything in addon folder if youre wondering.

    language=en
    FATAL_ERROR_TITLE=Fatal Error
    CANT_OPEN_PACKFILES=Fatal Error 1.\nClient will be terminated.
    INVALID_WORLD_ID=Fatal Error 2.\nClient will be terminated.
    MISSING_WORLD_FILES=Fatal Error 3.\nClient will be terminated.
    BAD_WORLD_LAYER_COUNT=Fatal Error 4.\nClient will be terminated.
    OUT_OF_MEMORY=Out of memory.\nClient will be terminated.
    CANT_OPEN_ASSET_FILE_TABLE=Fatal Error 6.\nClient will be terminated.
    CLIENT_ASSERT=Fatal Error 7.\nClient will be terminated.
    CANT_OPEN_UNPACKED_FILE_TABLE=Fatal Error 8.\nClient will be terminated.
    CANT_OPEN_ANIMS_FILE_TABLE=Fatal Error 9.\nClient will be terminated.
    DEFS_ARE_ALL_EMPTY=Fatal Error 10.\nClient will be terminated.
    DEF_VERSION_MISMATCH=Fatal Error 11.\nClient will be terminated.
    NO_DEPOT_DATA=Fatal Error 12\nClient will be terminated.
    NO_PLATFORM_SPECIFIED=Fatal Error 13\nClient will be terminated.
    GLOBAL_ANIMATION_DEF_IS_EMPTY=Fatal Error 14\nClient will be terminated.
    EULA_NOT_FOUND=Fatal Error 15\nClient will be terminated.
    INVALID_PUBLISH_FILES=Fatal Error 16\nClient will be terminated.
  • Ojustaboo
    Ojustaboo
    ✭✭✭✭✭
    Calorath wrote: »

    Finally, the old saying "you get what you pay for" is true here. AVG, Avast, and many others (Clam, anybody?) are free, and have abysmal detection rates of zero-day viruses. They're alright for known, existing viruses, but most of what gets people are zero-day, not a ten year old virus. If I was to recommend one, I would recommend the Norton with just AV/spayware protection, NOD32, or Bit Defender. They are all payware and in the most recent review I read, had the best zero-day detection rates.
    .

    I agree with most of what you have said, however I do not agree you get what you pay for with AV companies.

    For example, personally I think McAfee is one of the worst products out there and think that the likes of avast are 10 times better, amd numerous friends who have had huge problems with getting legit programs to run properly or have their computers grind to a snails pace, nearly always removing McAfee and installing a free alternative, gets their PCs working again.

    Like you I don't have any anti virus software running as I am very careful what I do and where I go. I do occasionally run a deepscan with the free malewarebytes, when I run this on all friends PCs with their AV suites etc, it throws up loads and loads of things it finds, mine so far has always found 0.

    Mind you almost without exception they all claim to be careful about what they click on, what they install etc yet the top 2 inches of their browser is full of numerous different companies toolbars etc.

    I once spent a few hours completely cleaning up a friends PC after it got badly infected, put on a AV suite, made sure the firewall was running etc. Explained it fully to them, what not to do etc.

    48 hrs later they had problems. I went back, PC infected again AV disabled. I asked why they disabled it, "I wanted to download something and it wouldn't let me"

    The amount of online crap and pics etc emailed around, all a AV suite whether free or paid does, is slow down how long it will be before people get infected, it will not stop it.

    Sure disabling AV etc to see if its causing problems with ESO sounds like a sensible idea to many of us, but I guarantee some people will disable their AV suites to test ESO and quickly check say their emails while they are at it, clicking on the attachment their friend emailed them in the progress.

    People should never have to run software such as ESO as administrator, those that do need to find out why and fix it.
    Edited by Ojustaboo on June 10, 2014 11:03AM
  • BaKaNoOB
    BaKaNoOB
    ✭✭✭
    Re-install the game in folder different than c:\program files (x86)\ .
    For Example c:\games, some versions of windows have issues with access to c:\program files (x86) same applies for some applications...

    E.g. cut \ paste the ESO folder in folder different than c:\program files (x86) then try playing.

    also i'm running win 8.1 x 64 with 6 GB ram on old i7 920 and Geforce GTX 770 no issues with this but the game is in e:\games\ESO folder

    Turn users account control = off too...


    PS. update your windows with last updates and in game turn on Vertical Syns =on
    PPS. You can check in [Computer Management - >Windows logs-> Application] if there are Eso generated errors and if there are there is a description what causes it :)
    check [Computer Management - >Windows logs-> system] logs too :)
    Edited by BaKaNoOB on June 10, 2014 6:40PM
  • killabunny1234b16_ESO
    so this problem has been fixed for me... After weeks of trying tips from the forum I sent my gpu back to the retailer, they sent back the same gpu a week later and I have had no problems with eso on ultra settings ever since.. So I guess I owe Zos a apology and a pint.. :p
    note- I have no idea what they did to my gpu to fix this issue
  • ZOS_MichelleA
    ZOS_MichelleA
    ✭✭✭✭✭
    We're glad to hear the issue was resolved, @killabunny1234b16_ESO‌, and we'll see you in Tamriel!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • incandescent
    incandescent
    ✭✭✭
    ZOS_JasonL wrote: »
    In the meantime, be sure to run ESO as Administrator, set the app as "high priority" in the Task Manager, and disable any firewall or antivirus protection. As basic as those steps may sound, they often help with these types of issues. We also recommend closing the launcher once you begin playing so it's not running in the background.
    You're advising your customers to give your app full admin privileges AND disable anti-virus and firewall protection?

    You want to think about that for a moment?
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