8+ hour patch .. this is why you don't rush a content patch on a non-scheduled day

kitsinni · June 2014

As of yesterday when they skipped the maintenance ESO said they had tenative plans to push the patch today but it wasn't quite ready. Now after four hours of patching they are expecting at least another four more hours.

If you are not 100% sure about a major content patch 24 hours before pushing it live you can wait a couple days and test it. It isn't like they have been telling us for weeks to expect it on a certain day. You already have a scheduled day on Thursday what is the rush to push out a patch that wasn't even ready 24 hours ago?

Saltypretzels · June 2014

chill. these rants are so old.

kitsinni · June 2014

utzpretzels wrote: »

chill. these rants are so old.

but these complaints are so refreshing ...

Limitless · June 2014

It's a really big patch, it's obvious that it was going to take long regardless of what day they did it on.
They told us ahead of time that they would be doing it today, I don't understand why you're so upset that they're adding in content.

If they put it up now, they may be able to fix some bugs on Thursday's patch. I'm sure ZOS has a schedule they're trying to keep, and we should appreciate that.

Conifur · June 2014

Well, so is "it was not ready yesterday but due to some miracle it is ready today so let's push it" mentality. This is becoming a standard not the exception.

Reevster · June 2014

kitsinni wrote: »

As of yesterday when they skipped the maintenance ESO said they had tenative plans to push the patch today but it wasn't quite ready. Now after four hours of patching they are expecting at least another four more hours.

If you are not 100% sure about a major content patch 24 hours before pushing it live you can wait a couple days and test it. It isn't like they have been telling us for weeks to expect it on a certain day. You already have a scheduled day on Thursday what is the rush to push out a patch that wasn't even ready 24 hours ago?

Blah go find something to do in RL instead of whining on these forums while they patch / fix stuff...hopefully....

crislevin · June 2014

8 hour patch would be a record, lets hope at least it won't fail like one of those previous patches.

PS. I am wondering if this is a trend, i.e., every major patch takes longer time than the previous one. If so....... LOL

kitsinni · June 2014

Limitless wrote: »

It's a really big patch, it's obvious that it was going to take long regardless of what day they did it on.
They told us ahead of time that they would be doing it today, I don't understand why you're so upset that they're adding in content.

If they put it up now, they may be able to fix some bugs on Thursday's patch. I'm sure ZOS has a schedule they're trying to keep, and we should appreciate that.

IMO if it wasn't ready for Monday there is really no reason to rush it for and unscheduled patch on Tuesday you just end up with more things broken than fixed. Like "we expect it to last a few hours" .. "we are looking at 4 more hours at least".

daneyulebub17_ESO · June 2014

As it turned out, I couldn't play this morning, so obviously it was a good time for them to do it.

Bromburak · June 2014

kitsinni wrote: »

8+ hour patch .. this is why you don't rush a content patch on a non-scheduled day

Source of rushing purpose?

kitsinni · June 2014

Well as someone who has to plan out patches, updates and server maint if I did an unscheduled maint with 12 hours notice that brought my network down for 8 hours I would be looking for a new job. At the same time I would never dream of throwing a non-essential patch on a critical server without being sure it was ready to go.

EvilEmpire · June 2014

Stop insinuating that you seem to know what the *** you're talking about because you don't. You have no idea what wasn't quite ready in the patch, so you have zero insight as to whether or not it was 'ready' or what had to be fixed prior to them pushing it today instead of yesterday.
If you had ANY experience with applying patches to a system as large as their megaserver setup, you would understand that these things take time. Sometimes they take longer than anticipated.

Source: I build and apply patches to 'mega-server' setups every day. Sometimes when a patch takes 4 hours in the test environment, it still takes 6 hours in the prod environment. There are too many variables that can affect this.

joshisanonymous · June 2014

kitsinni wrote: »

IMO if it wasn't ready for Monday there is really no reason to rush it for and unscheduled patch on Tuesday you just end up with more things broken than fixed. Like "we expect it to last a few hours" .. "we are looking at 4 more hours at least".

You're assuming that if it wasn't ready on Monday then having it ready today means they've rushed something. Have you stopped to consider that maybe it was almost perfect on Monday but they wanted to take just one extra day to make sure?

This is a ridiculous complaint. It's as if there is literally nothing in the world for some people to do for 8 hours other than play ESO. I mean, that's great that you're that dedicated, it really is, but you need to take some deep breaths and relax.

nerevarine1138 · June 2014

Pretty much every regular maintenance period has been done early. The fact that a patch takes longer to apply should not surprise anyone.

You really can't find something better to complain about?

kitsinni · June 2014

Bromburak wrote: »

kitsinni wrote: »

8+ hour patch .. this is why you don't rush a content patch on a non-scheduled day

Source of rushing purpose?

Less than 24 hours before the patch was out they confirmed in this thread it was tenative and not ready yet http://forums.elderscrollsonline.com/discussion/comment/1023634/#Comment_1023634

twev · June 2014

Learn to play.
uhm...
Learn to wait.

See? I can haz fanboi, too...

More importantly:
It's not a secret that code needs to be tested more thoroughly than it tends to be, and it tends to be packaged and delivered with all the grace of a coal delivery using shovels.

I'd rather have the code tested and judged correct later, than delivered ASAP, and the fixes taking weeks longer than the original delay would have caused.

Gremlis · June 2014

Complain about nothing new. Get new but complain about patch. I have a suggestion, get a life.

kitsinni · June 2014

ZOS_GinaBrunoadmin

June 23Staff Post

Hey there, everyone. What Jessica said is correct - we are tentatively scheduled to release update v1.2.3 starting tomorrow. That said, we are still testing the build and want to wait until we're completely sure it passes before announcing the maintenance. We should have news for you very soon, and we'll message it out as soon as we know!

I guess this means something different to you guys /shrug

Digiman · June 2014

Valid point, especially for a pay to play MMO where they actually have two scheduled maintenance days a week. No other MMO that charges that 15 dollar fee does this and still expects you to pay for more for a bug nest like this game.

Honestly ZOE is making it very difficult to keep customers along with attracting them.

Brynmere · June 2014

Well, they waited until they were ready rather than rushing it yesterday. Plus, I think they let us know too. Last time they applied a hotfix on a weekend, people were upset that they did that. It was to fix something. This major update as you mentioned earlier, not unessential patch, is making a lot of changes to the game. Since you are someone who does server updates and upgrades, be glad you are not doing it as it can be stressful. I am glad I'm not doing their job with a forum filled with users making comments about their work.

kitsinni · June 2014

I honeslty don't care that the patch takes 8 hours .. I care that if the patch isn't ready to go even 24 hours before patch time that they think it is a good idea to throw it on.

Test .... test .. test .. perfect

rush .. wait .. fix .. wait ..fix ..wait ..fix .. play .. bugs .. bugs ... bugs

Riptide · June 2014

This thread is my cue to go to the gym. I've obviously wasted enough time on the forums

NewBlacksmurf · June 2014

This is why we get a bad rap or labelled as unappreciative.
I too, we all do it but lets give them time as at least we have updates.

If you played other MMO games over the past 20 years the experience was less than informative when maintenance was extended.

At least you know.
AND the forums are up during this period.

Some other games...I wont mention cut EVERYTHING off. I often wondered if they were just taking time off from work as the update notes many weeks suggests, addressing bugs. (no more info)

Slash8915 · June 2014

crislevin wrote: »

8 hour patch would be a record

Nope. We had a 14 hour maintenance before. Not necessarily a patch, but still.

But in my opinion, let them take their time. I'd rather wait 8 hours for a playable game, than deal with weeks of issues. *cough* Craglorn *cough*

Jimm_ay · June 2014

in his defense = he stated it was his opinion and we do actually pay a monthly fee to access this game on top of the 50-100 dollar initial cost of the game...so 95-145 dollars into it for what 90 days of game time?..basically a dollar a day. So if all of us can't play today they make (however many subs x 1 for easy sake lets say 100K subs) so they are making 100 thousand dollars a day whether we can play the game or not....looking at it like that you have to have some anger about about paying so much money for something that is still not 100% fixed.

SoulScream · June 2014

waiting waiting to play

Huckdabuck · June 2014

EvilEmpire wrote: »

Stop insinuating that you seem to know what the BLEEP you're talking about because you don't.
Source: I build and apply patches to 'mega-server' setups every day. Sometimes when a patch takes 4 hours in the test environment, it still takes 6 hours in the prod environment. There are too many variables that can affect this.

Good for you....want a cookie? How about a big cup of sugar honey iced tea?

born2beagator · June 2014

"at least" is not an encouraging term. I expect it to be done around 6 PM

Jimm_ay · June 2014

it should also be noted the EU update is going to be done off hours.

silent_banshee · June 2014

Well it's easy to understand people's frustration. This most recent batch of delays (I get the feeling this will take longer than an additional four hours) is understandable, but it still sucks that the game's down for so long. Plus, you can bet your bippy that with everyone logging on and downloading the new patch this afternoon/evening, the servers will probably be too clogged for many people to even log in. This happens literally every time they put up a patch.

*shrug* I'm not raging or anything, at this point I can say that I half-expect the game to be bogged down with technical issues every time I log on, and I'm rarely proven wrong outside of a few exceptions when I play during times where server traffic is presumably lower. I'm holding out faith that ZOS will be able to improve things, but in the meantime it is rather annoying.

Bromburak · June 2014

kitsinni wrote: »

Bromburak wrote: »

kitsinni wrote: »

8+ hour patch .. this is why you don't rush a content patch on a non-scheduled day

Source of rushing purpose?

Less than 24 hours before the patch was out they confirmed in this thread it was tenative and not ready yet http://forums.elderscrollsonline.com/discussion/comment/1023634/#Comment_1023634

That is your defintion of "rushing" but reality looks as follows:

ZOS_TristanK wrote: »

Hi, folks. We announced that we wanted to push version 1.2.3 this week to bring you all our next major content update. The build wasn't quite ready to go yesterday, so we ended up cancelling our regular maintenance in favor of preforming one today.