The Elder Scrolls Online

Invisible Ground

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mertusta
mertusta
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Hi, im having this graphic issue in the game.
77k7p4o0rgad.jpg


My computer system is
Windows XP
Intel(R) Core(TM) i7
3032MB RAM
ATI Radeon HD 5570

İ played on low graphics, tried everything but no solution...
  • Svann
    Svann
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    Did you try the "repair" function?
  • mertusta
    mertusta
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    Many times, but did not work :/
  • ZOS_PierreL
    ZOS_PierreL
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    Hello @mertusta,

    We would suggest you to check your drivers for any updates.

    If this does not resolve it, please contact our Customer Support Team, and include your Game Consultant file.

    Thank you.
    Edited by ZOS_MichelleA on June 16, 2014 5:52AM
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  • Moiskormoimi
    Moiskormoimi
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    Where was this? There was a couple spots in Grahtwood by the Bone Burrough that did that. They had already stated that they were aware of it when I reported it and that they were working on a fix. I have no idea if that actually went through since I haven't been back to that region.
  • Firestar1992
    Firestar1992
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    amber_picchiottino_ESO wrote: »
    Where was this? There was a couple spots in Grahtwood by the Bone Burrough that did that. They had already stated that they were aware of it when I reported it and that they were working on a fix. I have no idea if that actually went through since I haven't been back to that region.

    Looks to me like one of the High Rock gates in Cyrodiil, probably the south one.

    I've never had the ground outside go invisible on me. Sometimes when the area is loading slowly and I go indoors, pieces of the floor, walls, NPCs, and objects will slowly load in, but eventually, they'll all be there. Happily since the Craglorn update, I don't fall through the floor, visible or invisible, anymore.
  • Moiskormoimi
    Moiskormoimi
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    @Firestar1992 I've never fallen through the ground or anything. The collision never seems to work when it comes to doors. They should probably fix that animation sequence altogether as it looks absurd.

    The only place I've ever had the OP issue was in Grahtwood, and it was a well known issue apparently that others were having issues with, both in game and on the forum. Don't think mine was client side as I bought a new mid range gaming rig in February this year.
  • grand_slackgps_ESO
    grand_slackgps_ESO
    Soul Shriven
    I'm having the same issue today, was working fine this morning log in after lunch and my screen looks just like that even on the character menu my toon is missing, have same vid card as you and I have never had issues before today
  • Kyubi_3002b16_ESO
    Kyubi_3002b16_ESO
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    rofl ive fallen trought the ground quite often and as far as i remember my khajiity blademaster is still falling in a bottomless pit under reaper march. invisible ground appear a lot altrought i cant recall every single place ive seen it.
    One bow to darken the sun
    One bow to unite the clans
    One bow to conquer the world and in darkness drown it...

    - Prophecy of the tyranny of the sun
  • grand_slackgps_ESO
    grand_slackgps_ESO
    Soul Shriven
    well my problem isn't that I fall through the ground, just that I cant see it, if I run around I go up and down, its just not visible to me, that and other object that go in and out.... and its not in just certain areas, its everywhere
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