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Contacted by scammer in my personal email about my account problems.
So my girlfriend and I were shooting the crap tonight and my phone went off. I checked it and saw that I had received an email from "ESO English Support." Within that email was the following message.
Greetings,
I would like to thank you for subscribing to the game (even if you had to use your GF's card!). I would like to see if you are still having issues with your payment. If you still require assistance, please let me know and I can look into it for you. I will need to verify ownership of your account so if you could answer one of the following, I can discuss your account with you!
Last 4 digits of the credit card number
Paypal transaction ID
Complete Game Time code
The Answer to the Secret Question
Regards,
Kathy
The Elder Scrolls Online Team
I didn't think much of it at the time because I only checked it in passing. I thought that perhaps the GM's were taking a more proactive approach to the problems I've been having. Later on, I took a better a look at what was being requested of me.
The worst part about this is that only some one who frequents the threads here on the forums would have known that I used my girlfriends card info for my sub, which I only referenced in ONE post.
I have played many MMO's in the past and I have never had problems like this. The gold seller spam in game is one thing, I've seen it many times, but this, this is unacceptable.
Not only are the bots ruining the game, the gold spammers blowing up the chat box with each new alt, but now my PERSONAL email address has been compromised. It is not available for other members to view.
I don't even know what to do anymore. I am way past angry at this point.
Edited by GlassToTheArson on May 20, 2014 7:46AM Greetings,
I would like to thank you for subscribing to the game (even if you had to use your GF's card!). I would like to see if you are still having issues with your payment. If you still require assistance, please let me know and I can look into it for you. I will need to verify ownership of your account so if you could answer one of the following, I can discuss your account with you!
Last 4 digits of the credit card number
Paypal transaction ID
Complete Game Time code
The Answer to the Secret Question
Regards,
Kathy
The Elder Scrolls Online Team
I didn't think much of it at the time because I only checked it in passing. I thought that perhaps the GM's were taking a more proactive approach to the problems I've been having. Later on, I took a better a look at what was being requested of me.
The worst part about this is that only some one who frequents the threads here on the forums would have known that I used my girlfriends card info for my sub, which I only referenced in ONE post.
I have played many MMO's in the past and I have never had problems like this. The gold seller spam in game is one thing, I've seen it many times, but this, this is unacceptable.
Not only are the bots ruining the game, the gold spammers blowing up the chat box with each new alt, but now my PERSONAL email address has been compromised. It is not available for other members to view.
I don't even know what to do anymore. I am way past angry at this point.
2
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Arsenic_Touch✭✭✭✭✭
✭Uh... you were contacted by customer support... not a scammer.☠ Is it better to out-monster the monster or to be quietly devoured? ☠
╔═════════════ ೋღ☃ღೋ ══════════════╗
"Hope can drown lost in thunderous sound."
"Fear can claim what little faith remains."
"Death will take those who fight alone."
"But united we can break a fate once set in stone."
╚═════════════ ೋღ☃ღೋ ══════════════╝
NA // Ebonheart Pact // Leader of CORE Legion // Namira Beta Tester // VR11 NB3 -
Arsenic_Touch✭✭✭✭✭
✭It's part of their verification process. It's a bulk response to cover all the possible ways to verify that you are the account holder. And they're not a GM, they're a CS rep.
If you check the email, it will say it's from ESO_Help@helpmail.elderscrollsonline.com which is not a scammer's email address.☠ Is it better to out-monster the monster or to be quietly devoured? ☠
╔═════════════ ೋღ☃ღೋ ══════════════╗
"Hope can drown lost in thunderous sound."
"Fear can claim what little faith remains."
"Death will take those who fight alone."
"But united we can break a fate once set in stone."
╚═════════════ ೋღ☃ღೋ ══════════════╝
NA // Ebonheart Pact // Leader of CORE Legion // Namira Beta Tester // VR11 NB1 -
Swampster✭✭✭To ensure the correct code has been activated correctly against the correct account.. or something along those lines? It's not like a scammer can make use of a used game time code for anything.. it's just a string of digits..Edited by Swampster on May 20, 2014 8:06AMSwampriel - Nightblade (Archer Build) - Ebonheart Pact - Veteran
Swampess - DragonKnight - Eboheart Pact - Lowbie Faceroller1 -
Well.....Now I look like a complete moronEdited by GlassToTheArson on May 20, 2014 8:02AM4
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Swampster✭✭✭Well you could always contact CS directly to check if it's valid or not? Obviously not using any links in the email or anything..Swampriel - Nightblade (Archer Build) - Ebonheart Pact - Veteran
Swampess - DragonKnight - Eboheart Pact - Lowbie Faceroller0 -
The email was as Arsenic said it would be, and there were no links in it. I guess I jumped the gun a bit...1