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• PC/Mac: No maintenance – March 3
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
• ESO Store and Account System for maintenance – March 6, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
Having problems with Payment/Subscription!!
Rakky
✭
Hi.
I want to know if there is a problem with the system, I just payed $15 from my MasterCard but it says I have no days left of sub in my ESO account. I also received the email confirming my purchase and specifying that I have 30 days of sub.
I proceeded to check my bank account and talked to the teller and he said that it was deduced from my account, the $14.99 USD
So is there any way this can be fixed ASAP?
Help!
Edited by Rakky on May 19, 2014 7:15PM I want to know if there is a problem with the system, I just payed $15 from my MasterCard but it says I have no days left of sub in my ESO account. I also received the email confirming my purchase and specifying that I have 30 days of sub.
I proceeded to check my bank account and talked to the teller and he said that it was deduced from my account, the $14.99 USD
So is there any way this can be fixed ASAP?
Help!
We have contacted our Customer support team to help you solve your issue.
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Fairydragon3✭✭✭✭actually this sounds like what i talked about in another thread http://forums.elderscrollsonline.com/discussion/99019/account-status-is-expired#latest
be sure to clearify if the money is gone form your accout between it has been sent to ZOS, good chance that deduced means your bank placed it in a hold0 -
Rakky✭The last transaction was this one. I just triple checked it and I even asked the teller to double check it as well.
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