Developers should be ashamed of themselves

Desdemonte

This game had so much potential. It still does, but it's failing fast. How could you let it come to this, and offer no honest communication to the loyal fans who are still holding on and fighting tooth and nail to see the bright days ahead?

Was there absolutely no infrastructure in place to handle the massive amounts of customer service issues? Is this still not in place? If it's there, why is there no indication of it for all these people who have so many problems?

Did you not look at other titles to see what did and did not work for them?

Were you expecting this game to succeed by merely resting on its laurels of the Elder Scrolls name?

I love the game and am continuing to play it, but it truly saddens me to see how it is suffering such a mass exodus of players. Whatever their reasons may be, there is enough going "wrong" that there must be a lot of validity to their complaints. How can you remain silent to so many problems? We don't want fluffed banal posts from you. We want to see that you have decisive plans in place to correct the many wrongs that have driven so many people away. Do you not want to keep loyal subscribers happy? I can no longer in good faith recommend this game to my friends, and I just cross my fingers that the ones that are still playing continue to do so.

I see that there are attempts being made to fix things, but it seems like too little too late. How will you get all those players back? Do you not have the money to hire more people to help solve these problems? It just boggles my mind that the same game breaking issues keep going and going and going and going......

How can you be in this business and not realize that communication is god? Any business that involves paying customers lives and dies by communication. How can you be so blind?

You should be ashamed.

In retrospect to posting this, is this a Name and Shame thread, in contradiction to the posting rules? Will this thread be locked and deleted?......... Hmmmmmmmm.

Fairydragon3

......who?.....oh and YEAH!

Jim_McMasterub17_ESO

+1 OP

Bangstin

Yeah, it's the developers who decide when the game will release...

darkphoenix77b14_ESO

I see you changed your title.....wise decision I think. On to the topic, I can't say I disagree with your premise. I did manage to convince a few friends to make the leap from the mmo that shall not be named when the game was first released as well. I recommended the game because I knew of the potential and was hoping that all the things that were reported in beta were addressed. I am still finding things here and there that have been an issue since beta, and finding new things that would have been impossible for us to detect based on the fact that we were only allowed to test limited amounts of content. The aforementioned friends I fear may have left the game as I haven't seen them log in now for about 2 weeks.

I still have faith that this can be turned around, but silence does not inspire confidence and that is a commodity that is being lost with many. I am baffled personally by many of the issues that continue to plague the game and hope to see things addressed soon and better communication forthcoming. I still see enough good things to keep me around, but I am not representative of more than myself. Top priority is bug fixes, balance issues, and dealing with the rampant botting and spam issue. In my opinion, Craglorn should have been put on the back burner or delayed a few weeks until these problems are taken care of first and foremost. Zeni promised content patches every 4-6 weeks minimum, to me this does not necessarily mean new things to do (though admittedly new stuff is always good). A patch that fixes and deals with problems the game has is still in my opinion vastly more important and in the strictest sense is still content. They seem worried about the very limited amount that have gotten to Vet 10 which is a vast minority (some of which exploited their way to the current end level) and are seemingly willing to risk a majority of the rest to ensure that the minority don't get bored and leave the game. At this point I can really only recommend the game based on the lore and my faith but will have to be honest about the games problems which may turn off people that I could tell about what game I have been playing of late.

Jade1986

darkphoenix77b14_ESO wrote: »

I see you changed your title.....wise decision I think. On to the topic, I can't say I disagree with your premise. I did manage to convince a few friends to make the leap from the mmo that shall not be named when the game was first released as well. I recommended the game because I knew of the potential and was hoping that all the things that were reported in beta were addressed. I am still finding things here and there that have been an issue since beta, and finding new things that would have been impossible for us to detect based on the fact that we were only allowed to test limited amounts of content. The aforementioned friends I fear may have left the game as I haven't seen them log in now for about 2 weeks.

I still have faith that this can be turned around, but silence does not inspire confidence and that is a commodity that is being lost with many. I am baffled personally by many of the issues that continue to plague the game and hope to see things addressed soon and better communication forthcoming. I still see enough good things to keep me around, but I am not representative of more than myself. Top priority is bug fixes, balance issues, and dealing with the rampant botting and spam issue. In my opinion, Craglorn should have been put on the back burner or delayed a few weeks until these problems are taken care of first and foremost. Zeni promised content patches every 4-6 weeks minimum, to me this does not necessarily mean new things to do (though admittedly new stuff is always good). A patch that fixes and deals with problems the game has is still in my opinion vastly more important and in the strictest sense is still content. They seem worried about the very limited amount that have gotten to Vet 10 which is a vast minority (some of which exploited their way to the current end level) and are seemingly willing to risk a majority of the rest to ensure that the minority don't get bored and leave the game. At this point I can really only recommend the game based on the lore and my faith but will have to be honest about the games problems which may turn off people that I could tell about what game I have been playing of late.

You completely ignored the main reason a lot of EU players are leaving, the bold faced lie we got that the servers will be moved after the initial launch, and as of now, we are getting nothing, no progress report, nada. While I agree that all bugs and whatnot need addressing, ignoring 50 percent of your player base is kind of an idiotic move.

Bollerlotte

Looking past 4 weeks, i can tell bot-developer are smarter then game developer.

Fairydragon3

Bollerlotte wrote: »

Looking past 4 weeks, i can tell bot-developer are smarter then game developer.

"than"

Desdemonte

They need to hire some of the bot devs. Fight fire with fire.

Fairydragon3

Desdemonte wrote: »

They need to hire some of the bot devs. Fight fire with fire.

that analogy is perfect...mostly becasue when you fight fire with fire, EVERYBODY BURNS.....except the fire which just gets bigger.

not a good idea to hire the people that have proven they have no respect for contracts when it comes to personal gain.

JosephChip

I agree this game has a lot of potential and, at the same time, a lot of problems. But I don't really see how it is "failing". What do you mean? It certainly isn't getting any worse by the day and the developers have released a lot of interviews and videos in which they talk about current issues and what they are doing to improve the game.
So forgive me if I keep my positive attitude for now.

Loxy37

Discussing and posting thing due to moderation can get you banned which would also entail a game ban. I would remove the post about the moderation if I was you, hate to see you banned over such a trivial thing.

Deloria

Just No. I want the Devs to know that I love their game - and I'm rooting for them to get these hiccups fixed.

I grant you: Its obvious Zeni were taken by surprise, and I read an article that said that over 75% of their time was dealing with support issues due to bots and sellers.
They ARE REALLY FOCUSED ON THIS ISSUE. Everything else gets sidelined a bit, including other bugs I suppose.


Having thunk a bit about it I think its really smart they don't comment on bots - even tho it makes all of us edgy because WE think we're being ignored. Of course we're not: If they make any kinda "Yeah we got this" announcement it might antagonise the botters.

At the moment I hope they play a smart game and gather all the info they can about how the botters work, so that when they do bring a hammer down it will be decisive.

I want to believe that very badly - I have faith in the developers. I know others in the community do and - OK our patience is being tested - but ESO can be everything I want it to be.

Fingers crossed - and GO DEVS!!!!!! Knock 'em back to fecking Oblivion.

/Signed - optimistic and proud cheerleader for the Dev team.

Arreyanne

The problem I have with the game is not the amount of time it takes to even get of Auridon 10-15 hours play time

The problem is that 10-15 hours is some of the most dull, didn't say boring, dull 10-15 hours I've spent leveling a character to 15.

Fairydragon3

Deloria wrote: »

Just No. I want the Devs to know that I love their game - and I'm rooting for them to get these hiccups fixed.

I grant you: Its obvious Zeni were taken by surprise, and I read an article that said that over 75% of their time was dealing with support issues due to bots and sellers.
They ARE REALLY FOCUSED ON THIS ISSUE. Everything else gets sidelined a bit, including other bugs I suppose.


Having thunk a bit about it I think its really smart they don't comment on bots - even tho it makes all of us edgy because WE think we're being ignored. Of course we're not: If they make any kinda "Yeah we got this" announcement it might antagonise the botters.

At the moment I hope they play a smart game and gather all the info they can about how the botters work, so that when they do bring a hammer down it will be decisive.

I want to believe that very badly - I have faith in the developers. I know others in the community do and - OK our patience is being tested - but ESO can be everything I want it to be.

Fingers crossed - and GO DEVS!!!!!! Knock 'em back to fecking Oblivion.

/Signed - optimistic and proud cheerleader for the Dev team.

It doesn't just antagonize them. If zos tells us what they are doing, then the botters know what they are doing. If they know, then they can think of a work around

sylviermoone

I don't understand how removing names and replacing it with "developers" makes it NOT naming and shaming. It is stated by the mods that naming and shaming is "the act of creating apost to call out an individual or group by name...".

Are not the developers a group? Is it not the purpose of this thread to make them the point of public ridicule or shaming?

I am not saying this thread should be locked, just that I don't understand the arbitrary way in which some forum rules are used.

There are threads active on this forum right now that " name and shame" REAL players of the game, yet threads with pictures if bot trains get the hammer for naming and shaming.

Sorry, I know this is totally off topic, and it isn't my intent to derail, it just seems that the rule enforcement is rather arbitrary at times.

Just consider this a brief interlude, I guess.
Carry on!

ciannait

Bangstin wrote: »

Yeah, it's the developers who decide when the game will release...

Exactly, I bet the developers spent a lot of time begging and pleading with the powers-that-be to delay a bit so they could fix more issues out the door, till the management cracked the whip and said, "WORK FASTER, it has to ship, we don't care if it's ready or not!"

Reignskream

I am having fun, i feel welcomed by the gaming community, and i feel safe. You and I sir, are on a completely different page. Sorry you feel that way.

DrywFiltiarn

Fairydragon3 wrote: »

Desdemonte wrote: »

They need to hire some of the bot devs. Fight fire with fire.

that analogy is perfect...mostly becasue when you fight fire with fire, EVERYBODY BURNS.....except the fire which just gets bigger.

not a good idea to hire the people that have proven they have no respect for contracts when it comes to personal gain.

Wouldn't say that to be honest. There are loads of examples of hackers that intruded networks of large organisations and got rewarded afterwards with a job with that company getting responsibility for fixing the security

ciannait

DrywFiltiarn wrote: »

Fairydragon3 wrote: »

Desdemonte wrote: »

They need to hire some of the bot devs. Fight fire with fire.

that analogy is perfect...mostly becasue when you fight fire with fire, EVERYBODY BURNS.....except the fire which just gets bigger.

not a good idea to hire the people that have proven they have no respect for contracts when it comes to personal gain.

Wouldn't say that to be honest. There are loads of examples of hackers that intruded networks of large organisations and got rewarded afterwards with a job with that company getting responsibility for fixing the security

But at that point, do you trust them not to use the insider knowledge they gain for nefarious purposes?

DrywFiltiarn

ciannait wrote: »

DrywFiltiarn wrote: »

Fairydragon3 wrote: »

Desdemonte wrote: »

They need to hire some of the bot devs. Fight fire with fire.

that analogy is perfect...mostly becasue when you fight fire with fire, EVERYBODY BURNS.....except the fire which just gets bigger.

not a good idea to hire the people that have proven they have no respect for contracts when it comes to personal gain.

Wouldn't say that to be honest. There are loads of examples of hackers that intruded networks of large organisations and got rewarded afterwards with a job with that company getting responsibility for fixing the security

But at that point, do you trust them not to use the insider knowledge they gain for nefarious purposes?

Depends on the type of hacker you're dealing with, black-hat or white-hat makes a lot off difference. The first category is criminal mostly and only doing it for personal gain, the second category is just trying to prove flaws and make things better without doing any harm to anyone

And it's always good to have insider knowledge. This means that you can be prepared for what may be coming due to evolvement of technology and techniques.

ciannait

DrywFiltiarn wrote: »

ciannait wrote: »

DrywFiltiarn wrote: »

Fairydragon3 wrote: »

Desdemonte wrote: »

They need to hire some of the bot devs. Fight fire with fire.

that analogy is perfect...mostly becasue when you fight fire with fire, EVERYBODY BURNS.....except the fire which just gets bigger.

not a good idea to hire the people that have proven they have no respect for contracts when it comes to personal gain.

Wouldn't say that to be honest. There are loads of examples of hackers that intruded networks of large organisations and got rewarded afterwards with a job with that company getting responsibility for fixing the security

But at that point, do you trust them not to use the insider knowledge they gain for nefarious purposes?

Depends on the type of hacker you're dealing with, black-hat or white-hat makes a lot off difference. The first category is criminal mostly and only doing it for personal gain, the second category is just trying to prove flaws and make things better without doing any harm to anyone

And it's always good to have insider knowledge. This means that you can be prepared for what may be coming due to evolvement of technology and techniques.

If there are "white-hat" gold sellers and botters, I've never met them.

babylon

Reignskream wrote: »

i feel welcomed by the gaming community

Probably not the community at large, more like 2 or 3 guys who think like you.

JosephChip

babylon wrote: »

Reignskream wrote: »

i feel welcomed by the gaming community

Probably not the community at large, more like 2 or 3 guys who think like you.

Yeah right. Because everyone else hates this game and its players. Or maybe there are just some wankers on the forums complaining about anything while the vast majority of the community is out playing. We will never know, right?

Reignskream

babylon wrote: »

Reignskream wrote: »

i feel welcomed by the gaming community

Probably not the community at large, more like 2 or 3 guys who think like you.

Nah, i think your the minority here friend, as millions enjoy this MMO. I think its more like 2 or 3 guys who think like you.

babylon

Reignskream wrote: »

babylon wrote: »

Reignskream wrote: »

i feel welcomed by the gaming community

Probably not the community at large, more like 2 or 3 guys who think like you.

Nah, i think your the minority here friend, as millions enjoy this MMO. I think its more like 2 or 3 guys who think like you.

I'm not your friend, and you're the minority here bro.

Reignskream

babylon wrote: »

Reignskream wrote: »

babylon wrote: »

Reignskream wrote: »

i feel welcomed by the gaming community

Probably not the community at large, more like 2 or 3 guys who think like you.

Nah, i think your the minority here friend, as millions enjoy this MMO. I think its more like 2 or 3 guys who think like you.

I'm not your friend, and you're the minority here bro.

Your angry, but thats alright, I've dealt with you before, and if anybody disagrees with you even in a respectful way, you immediately go on the defensive.

Sorry you cant hold a normal conversation without getting personal.

Btw, pretty sure more people enjoy the game than complain about it. But whatever helps you sleep at night.

babylon

Reignskream wrote: »

babylon wrote: »

Reignskream wrote: »

babylon wrote: »

Reignskream wrote: »

i feel welcomed by the gaming community

Probably not the community at large, more like 2 or 3 guys who think like you.

Nah, i think your the minority here friend, as millions enjoy this MMO. I think its more like 2 or 3 guys who think like you.

I'm not your friend, and you're the minority here bro.

Your angry, but thats alright, I've dealt with you before, and if anybody disagrees with you even in a respectful way, you immediately go on the defensive.

Sorry you cant hold a normal conversation without getting personal.

Btw, pretty sure more people enjoy the game than complain about it. But whatever helps you sleep at night.

You're a stalker, and I reported you for stalking.

ZOS_JasonI

Greetings, everyone. We have closed this thread as it is not constructive and the conversation has turned away from the original discussion. We welcome your feedback, and request that you provide it in-game using the "/feedback" command. Please also continue to keep all conversation respectful. We do not tolerate any personal attacks against other forum users, per our Code of Conduct. Thank you for your understanding.