i got a huge problem with getting my problem resolved by costumer support.

Adryssa_Joneley

My husband has had this issue for well over a week now and still no closer to having this issue resolved. This is complete utter crap! They just wont accept his damn money. If they accept the blasted thing, maybe.. just maybe he can have his account reactivated. (completely ticked off and super frustrated) These things simply SHOULD NOT happen.

The fact that twice they have taken his money even though he got a notification email of FAILED ATTEMPT, then WHY is there money missing from his bank accounts? Explain that one to me please.

Loxy37

I've just checked my bank and £28 has been debitted back to my account. I'm not sure why its at £28 when I calculated it at £60-8.99 so £51.01, should have gone in. I did do 2 purchases on my PayPal, the initial one they tried, failed and then I tried again and that fail even though I used PayPal to buy the game. £28+8.99x2 would be £46. I'm not sure if the PayPal ones take longer to clear.

Its really weird cause each time I tried, they took the money but it said failed and on the last that worked, they took 2x8.99. If it happen next month then I'm putting this game to bed for the foreseeable future.

Volla

the moron that made their system made so when you pay they make an test on your card that it has money with charging same amount 2 times. thats what they say. but i had enough to pay 10 month on the card but still it wont go through.

this is what this Pedro wrote me.

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Response By Email (Pedro) (05/17/2014 12:43 AM)
Greetings, fellow adventurer!

After verifying your account and billing information I can confirm the charges were authorization charges, an authorization charge is just a verification to validate the credit card you are using to make any purchases with us. After a few days the authorization charges should be removed however, you will need to contact your bank for a specific time frame as to when these charges will drop off. If you are charged multiple times with authorization charges and are showing failed please contact your financial institution and make sure your info with them is correct.
We sincerely apologize for this issue you are experiencing while trying to manage your subscription.
First, we need to make sure that all the billing details on your side are correct.
If the bank is confident that there is no issue in their system, please:
•Log into your account and select Manage Subscription.
•Choose the option to Set up your recurring subscription and save your billing address.
The next step of the process will prompt you to select a payment method. Once selected, the billing summary should show a total charge corresponding to the subscription chosen.
Should you still not be able to manage or renew your subscription, we invite you to try with a different payment option, or try using a prepaid gametime card from your nearest retailer

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i'm confused. He trying to teach me how to use the payment system ?

Lets see.
Mastercard don't work
Paypal don't work
Credit card Mastercard don't work

All these 3 works everywhere else but not on their service.

Also

This is from Paypal the reson why it didn't whent through
Status: Canceled
The seller canceled this payment, and the money has been returned to your account.

Seller in this case is Zenimax.

I called my bank. they say everything is good and cleared to pay anything online. they still insist that the problem is on my side.

One letter i received from another player said they have a Bot filter in the payment and if to many tries is made you get on that filter.
I think they blocked my Card number.

This is sad costumer support i have to say.

I think time gamecard is the only way for me to pay this game in the end.
but were is the money i suppose to get back, 6 days now.
8 and i consider them as stolen....

Volla

Ikumarbeh wrote: »

magickats242cub18_ESO wrote: »

I don't think that the name on the CC and the name of the account holder matters, I am using my husband's card, and it's on his name. My account is under my name, still using my maiden name. One thing I noticed was when I was setting up my account, I was using Firefox and I had trouble using hubby's CC. It gave me that error that there was a problem with the billing address/info.

I switched to Chrome, tried to set up the account again, and it went through ok without issues. So I am thinking that Firefox (I had NoScript installed) was screwing up the system somehow.

Yeah. Tell that to the Geniuses Staff.

you see .. suddenly you have to change account owner. i think this violate some laws definitely. You should not need to change the owner of the account in order to pay.

Auric_ESO

laws no, bad programming yes.

Volla

you cant change the owner when ever you want in a contract. thats violation

Adryssa_Joneley

my husband called his bank three times and told him its out of their hands. They said it all looks good, but they are waiting on some action on ZoS end to finalize the transaction, otherwise the money apparently auto cancels after 7 days of no action. So its like they don't WANT our money but take it to pend for 7 days, only to return it. And yet, no active account. Get nothing but the run-around from CS, 90% tickets are ignored. Had about 6 CALL back requests, ALL ignored. One ticket asked hubby for a suitable time to be called back. He gave them a big window, and yet, they failed to return a call. And here we are, two weekends in a row, along with most of the week (save for 3 days free pass) he is unable to log into his game. This is the ULTIMATE game breaker for anyone. What is the point if you can't even get into the damn thing, right?!

Its a damn shame because we were one of the loudest in defense of this company. I'm still hoping that i will wake up and find that all of this was all nothing more than simply a horrible nightmare. /sigh

Iago

They have our money so they just don't care CS is more like BS it seems. They could still make it right but I doubt that is going to happen.

Volla

Adryssa_Joneley wrote: »

my husband called his bank three times and told him its out of their hands. They said it all looks good, but they are waiting on some action on ZoS end to finalize the transaction, otherwise the money apparently auto cancels after 7 days of no action. So its like they don't WANT our money but take it to pend for 7 days, only to return it. And yet, no active account. Get nothing but the run-around from CS, 90% tickets are ignored. Had about 6 CALL back requests, ALL ignored. One ticket asked hubby for a suitable time to be called back. He gave them a big window, and yet, they failed to return a call. And here we are, two weekends in a row, along with most of the week (save for 3 days free pass) he is unable to log into his game. This is the ULTIMATE game breaker for anyone. What is the point if you can't even get into the damn thing, right?!

Its a damn shame because we were one of the loudest in defense of this company. I'm still hoping that i will wake up and find that all of this was all nothing more than simply a horrible nightmare. /sigh

7 days you say.

today its 20. they took the first one the 11. thats

11 was sunday. 5 days +2 this week is 7 days. i should get it back the first one today then.

i still don't get who came up with the brilliant idea to dubble the amount to verify a credit check. you can do that with a lot smaller free thats included in the price and you get it back. happy costumer happy company.

Volla

yes i got back the first 218 kr today. 7 work days it takes.

Iago

My seven days is up gess what no money back, and my conversation with CS has gone full circle and now I am recieving the same answers and replies I was at the start of the conversation. I guess they have so many auto responses before they revert to the beginning of the pile again.