Cant pay the game. took dubble payment and still cant play. what is this

Volla

Draw Dubbel amount from my card. Rejected me from the Account page.
What is this *** ?

now i cant even login to my account?
says i´m been rejected.

i send mail and i wanted to be called up by phone. said the phone que was less than 1 min. :P What a BS . been waiting for nearly an hour now.

How can i get back in ?

Reenlister

amazing. One thread guy cant pay and thus cant play.
And several about how the payments are being doubled...

Volla

Well this is totally BS system they have. I cant even choose to pay with my wife´s card if that is my choice, now apparently i can´t pay because Expired - Payment Failure.

Dunno what that means but i assume they banned my card.
Never ever had problem to pay anything online except this game.

Cously

He can't pay

Reenlister wrote: »

amazing. One thread guy cant pay and thus cant play.
And several about how the payments are being doubled...

He can't pay possible due overdraft or ran outta funds. Read that he was charged twice, so he did pay. Plus his English is not good, he needs help. You are a big idiot and lack the skills to comprehend.

Volla

LOOOL WTF Now i got charge by times more.
ok honestly stealing all my money and i still cant play is a really good move.
im soon loading in a police complaint. *** report for ripping of people

108+108+218 ..... 4 month ... and i still cant play. *** !#=!#Å!"#=!"(#!"=#(!"=?#)!"#""#Å=!)#!="

Volla

says nothing in billing history.
there should say all if its failed also so i see a record that you atleast know ithis
the one who made your billing system is a big *** *** .. .

GossiTheDog

Log a support call. Sometimes payments going through twice, then failing.

Loxy37

Joolio wrote: »

He can't pay

Reenlister wrote: »

amazing. One thread guy cant pay and thus cant play.
And several about how the payments are being doubled...

He can't pay possible due overdraft or ran outta funds. Read that he was charged twice, so he did pay. Plus his English is not good, he needs help. You are a big idiot and lack the skills to comprehend.

Make sure you have double the amount on your card. If its in dollars you pay then make sure you have 30$ in your account and it should work. I ended up over £60 down so I know your pain. I still haven't got a satisfactory explanation from Zenimax other than shifting the blame to my bank. I will be phoning them today and putting a complaint in against Zenimax, not only did they charge be even though payment failed 3 times (How can it fail if the money is taken) but on the one that finally went through, they charged me twice! Just to add insult to injury.

Volla

i talked to the costumer support. they have huge problems with Visa/ mastercard. they recomend you use paypal.

Well guess .. i did .. still dont work

now more money is locked.

Auric_ESO

didnt you already post about this?

Volla

just answer this one

felixgamingx1

Try giving it more $$$

Volla

no ways 5 days then they loose me as costumer.

Jim_McMasterub17_ESO

*quote from CS*

"I apologize for this inconvenience you have experienced and for the delay in replying to your issue.

When a player sets up a new subscription or changes their payment method for a subscription, our system will perform an authorization check. In these situations, players will see both the authorization check and the subscription on their card/account, but only the funds for the subscription will be kept.

Players are not being doubled billed. The funds that are subject to the authorization hold should be returned to your account in a matter of days dependant on your financial institution's policy.

In the future, we do plan to decrease the authorization amount so that it is no longer for the full amount. (end quote)

Ah, but you see, on a debit card THE DAMN FUNDS ARE STILL HELD until the bank figures out one was a authorization & one wasn't!

Which can take up to three weeks.

If I bought a television with my debit card, for say; $1000; (hell, anywhere between $1 & $1000 ) & the company... ANY fraking company...said

"Oh, we're gonna have to have you have $2000+ on that card to cover this $1000 transaction...

I'd tell them to go right where I told ZoE

Dita

Was a simple solution on my part, when I finally had enough of ZOS BS.

"You have successfully applied the following serial code to NC Account: *@*.com

Date: May 16 2014
Game: WildStar
Account: *@*.com
Serial:1111-1111-1111-1111-1111
Type: Deluxe

Save this e-mail for your reference. You may need to provide the serial code to a customer service representative to obtain customer support.

We look forward to seeing YOU in the game!

Sincerely,
The Wildstar Team"

Volla

Seems like they have huge problem with the banking stuff from EU to US.
wonder what bank they have. if i would them i would change ASAP .. and more PPP...

Atreidus

felixgamingx1 wrote: »

Try giving it more $$$

Yes . If it wont work and Zenimax side is bugged you shall throw out even more money out if the window instead of getting an gametime card.

Volla

well i'm not paying em with the card thats for sure.
and its Zenisux atm. the faster i get my money back the faster i can pay a gametime card and play.

one thing i'm amazed by is that they drag full amount to authorise the card. so it looks like you charge 2 times. good move to get lots of complaints.

Ikumarbeh

Atreidus wrote: »

felixgamingx1 wrote: »

Try giving it more $$$

Yes . If it wont work and Zenimax side is bugged you shall throw out even more money out if the window instead of getting an gametime card.

Yes. And that is how I preffer paying for MMOs because Im not a regular non-stop player. I buy one month card, then rest one or two months.

In ESOs case however turns out that Game Cards are only sold officialy at UK retailers. So my only option is to get one from Amazon (maybe 1, or maybe 2 weeks to Bulgaria, Eastern Europe, and in the EU)... That is SLOW even for the ZOE Support service.

Other option is to buy digital code only from TOTALY UNTRUSTWORTHY retailer. If something screws up (cos I have the impression that ZMAX havent released cards for 30 days, ony 60+) theres nothin I can do basicaly.

So Card option is only for UK lucky guys.

Volla

Only UK .. HAHAHAHAHAHAHAAHAHA omfg
how the hell shall i pay the game then?

Isn't that fraud ? i buy a game that i need to pay online but i cant.
not any function works. there is apparently not even a time gamecard in Sweden..... haha .. this is getting more and more ridicules every day.

Ikumarbeh

Volla wrote: »

Only UK .. HAHAHAHAHAHAHAAHAHA omfg
how the hell shall i pay the game then?

Isn't that fraud ? i buy a game that i need to pay online but i cant.
not any function works. there is apparently not even a time gamecard in Sweden..... haha .. this is getting more and more ridicules every day.

Thread, good luck with that.

Utildai

We need to keep bumping these double/triple/ x10 billing issues. It's getting a little ridiculous that a lot of folks are having a lot of money tied up in our accounts for one charge due to their billing system.

Ikumarbeh

Utildai wrote: »

We need to keep bumping these double/triple/ x10 billing issues. It's getting a little ridiculous that a lot of folks are having a lot of money tied up in our accounts for one charge due to their billing system.

Don't say it like that. I tried to bump threads, then a forum GM deleted my posts and put the threads on the back line. Then he PMed me, pasting me a ready responce that stated its against the Conduit-crap-somethn to bump threads, as it is not constructive, therefore it is spam.

Its not that the GM is a ***. It's that when placing GMs and Support between hammer and anvil, they just execute protocol.


Just... you know... "say something constructive" now and then.

Problem is people that have limited time because of failed re-sub, have limited time on forums also. This way the whole matter sinks down.

Just revisit the threads tho and seee that there are NEW people comenting the issue all over again. Cos problem is not solved.

GlassToTheArson

Volla wrote: »

Well this is totally BS system they have. I cant even choose to pay with my wife´s card if that is my choice, now apparently i can´t pay because Expired - Payment Failure.

Dunno what that means but i assume they banned my card.
Never ever had problem to pay anything online except this game.

I used my girlfriends card, and her account was hit twice

Iago

They have our money so they just don't care CS is more like BS it seems. They could still make it right but I doubt that is going to happen.