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Game crashed. Re-launch game client - ALL toons are naked. ALL toons bags are empty!

Sandmanninja
Sandmanninja
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Has anyone else experienced this?
I was in Rivenspire on my lvl 47 main toon (catching up on some quests I missed).
Lag has been REALLY bad (i.e. can't swap action bars, can't loot, can't pick herbs/mine). I try to run in to get some hits in before the world boss dies when everyone stops moving. I couldn't cast any spells. My game then *** itself. I closed the launcher, re-ran it, logged in, and all of my toons are naked. Completely naked. I log in to each one and their gold is there (thank goodness) but ALL of my bags and bank is empty.

The guild bank looked empty as well, but no one else was logged on to check for me.

This has me greatly worried as I was storing a lot of crafting mats. I mean, I love crafting in ESO and I have a LOT of valuable mats in there. Some nice purple gear, too.

I've logged a ticket but I'm just worried.

The only thing that gives me hope is that:
1) EVERYONE else looked naked on my screen also
2) the gold was there

I'm just hoping it was a lot of lag and nothing could be retrieved.
[Hard Mode Dungeoneers] is recruiting all players of all levels for this new Guild.
THIS IS A NEW-BUT-GROWING GUILD. We are focused on doing vet pledges, vet dungeons, getting achieves, & doing hard mode bosses.
Most active GMT+10 (Australia time zone) in the afternoon Mon-Fri and all day Sat/Sun.
Pst/email for info/invites.
  • GossiTheDog
    GossiTheDog
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    Did you ask in /zone if anybody else had the same issue?
  • Auric_ESO
    Auric_ESO
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    It's probably due to that lag you were getting. It's taking time for your computer to get the info and display it for you. You must have a really bad hop somewhere because this definitely is not hitting others like that
    "The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba
  • Sandmanninja
    Sandmanninja
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    Thanks for the comments. I did ask others by the wayport but no one answered. Lends support to the lag theory (i.e. they cant see what I type).
    [Hard Mode Dungeoneers] is recruiting all players of all levels for this new Guild.
    THIS IS A NEW-BUT-GROWING GUILD. We are focused on doing vet pledges, vet dungeons, getting achieves, & doing hard mode bosses.
    Most active GMT+10 (Australia time zone) in the afternoon Mon-Fri and all day Sat/Sun.
    Pst/email for info/invites.
  • GossiTheDog
    GossiTheDog
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    Type /zone and ask the whole area. I doubt it is lag. You aren't first person to have this problem, search forum for naked lost items.
  • Sandmanninja
    Sandmanninja
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    i've renamed both my game folder and my user data folder and am re-installing the game fresh. I just had my son log on to my computer and his toons are naked as well. I can only figure (hope?) that it's a corrupt file and my stuff is still there. No one in /zone or /s in the bank is having the same issue as me right now. Must be a client issue then.
    [Hard Mode Dungeoneers] is recruiting all players of all levels for this new Guild.
    THIS IS A NEW-BUT-GROWING GUILD. We are focused on doing vet pledges, vet dungeons, getting achieves, & doing hard mode bosses.
    Most active GMT+10 (Australia time zone) in the afternoon Mon-Fri and all day Sat/Sun.
    Pst/email for info/invites.
  • Sandmanninja
    Sandmanninja
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    I will say in ZOS' defense, I was contacted within minutes of me logging the ticket initially. It was escalated to 2nd level after several methods were used to try to fix this issue. At the 6 hour mark, I got an email from 3rd level support.

    20+ gigs is a lot of data! I've downloaded 18.5 gigs so far, so hopefully in 30 minutes I should know something.

    Will I keep playing if this doesn't "fix" it? I will if they recovered my items (or close enough to what I had saved up over 47 levels). For me, the game is about crafting and I had all of the motifs (couldn't learn the last 3 because my Black Smith isn't high enough yet) and those just aren't readily replaceable.
    [Hard Mode Dungeoneers] is recruiting all players of all levels for this new Guild.
    THIS IS A NEW-BUT-GROWING GUILD. We are focused on doing vet pledges, vet dungeons, getting achieves, & doing hard mode bosses.
    Most active GMT+10 (Australia time zone) in the afternoon Mon-Fri and all day Sat/Sun.
    Pst/email for info/invites.
  • Sandmanninja
    Sandmanninja
    ✭✭✭✭
    Re-downloading and re-installing all 20+ gigs of the client fixed my issue.
    [Hard Mode Dungeoneers] is recruiting all players of all levels for this new Guild.
    THIS IS A NEW-BUT-GROWING GUILD. We are focused on doing vet pledges, vet dungeons, getting achieves, & doing hard mode bosses.
    Most active GMT+10 (Australia time zone) in the afternoon Mon-Fri and all day Sat/Sun.
    Pst/email for info/invites.
  • GossiTheDog
    GossiTheDog
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    Re-downloading and re-installing all 20+ gigs of the client fixed my issue.

    Amazing. Thanks for letting us know. If anybody gets this in future, try repairing.
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