Is customer support messing with me?

Gromzok

Hello, bought ESO around 24 hours ago and still cant log into the game as i don't have funds on bank account to set up subscription plan and i don't want to buy game time card.

I contacted customer support and they said they will let me play without setting up subscription if i can provide them with answer to one of several given questions.

I decided to give them answer to my secret question and now they replied (not same person i think) that i can use game time card to set up subscription if i have problems using Credit Card and meanwhile i still cant play and they still haven't fixed my issue.

So... why is my issue not fixed yet?

Question Reference # 140509-010226

ZOS_MichelleA

Thank you for the incident number and your patience, @Gromzok‌. We are looking into this.

Gromzok

Wow that was fast reply.
Thank you very much for that!

BobZul

Uhm. Didn't I read somewhere that ZO support will never ask you for the answer to the secret question. They can only ask you the question itself, but not the answer.

Gromzok

Here is what i got in first email from customer support:

Confirm one of the following account details:

Last 4 digits of the credit card number OR Paypal transaction ID OR Complete Game Time code OR The Answer to the Secret Question

Gromzok

Ok customer support solved this issue now for me.

GossiTheDog

Support ask for secret answer. Just FYI.

Well done to ZOS support for fixing this quickly!

Fairydragon3

BobZul wrote: »

Uhm. Didn't I read somewhere that ZO support will never ask you for the answer to the secret question. They can only ask you the question itself, but not the answer.

Thats the password. I'm pretty sure they can see most your information but the password, with just a bit of info, but they need the most secure stuff to make sure you are the account owner

Blackwidow

BobZul wrote: »

Uhm. Didn't I read somewhere that ZO support will never ask you for the answer to the secret question. They can only ask you the question itself, but not the answer.

They will ask for the answer, but will never tell you the question. Seriously.