The Elder Scrolls Online

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Is customer support messing with me?

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Gromzok
Gromzok
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Hello, bought ESO around 24 hours ago and still cant log into the game as i don't have funds on bank account to set up subscription plan and i don't want to buy game time card.

I contacted customer support and they said they will let me play without setting up subscription if i can provide them with answer to one of several given questions.

I decided to give them answer to my secret question and now they replied (not same person i think) that i can use game time card to set up subscription if i have problems using Credit Card and meanwhile i still cant play and they still haven't fixed my issue.

So... why is my issue not fixed yet?

Question Reference # 140509-010226

  • ZOS_MichelleA
    ZOS_MichelleA
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    Thank you for the incident number and your patience, @Gromzok‌. We are looking into this.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • Gromzok
    Gromzok
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    Wow that was fast reply.
    Thank you very much for that!
  • BobZul
    BobZul
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    Uhm. Didn't I read somewhere that ZO support will never ask you for the answer to the secret question. They can only ask you the question itself, but not the answer.
  • Gromzok
    Gromzok
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    Here is what i got in first email from customer support:

    Confirm one of the following account details:

    Last 4 digits of the credit card number OR Paypal transaction ID OR Complete Game Time code OR The Answer to the Secret Question
  • Gromzok
    Gromzok
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    Ok customer support solved this issue now for me.
  • GossiTheDog
    GossiTheDog
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    Support ask for secret answer. Just FYI.

    Well done to ZOS support for fixing this quickly!
  • Fairydragon3
    Fairydragon3
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    BobZul wrote: »
    Uhm. Didn't I read somewhere that ZO support will never ask you for the answer to the secret question. They can only ask you the question itself, but not the answer.

    Thats the password. I'm pretty sure they can see most your information but the password, with just a bit of info, but they need the most secure stuff to make sure you are the account owner
  • Blackwidow
    Blackwidow
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    BobZul wrote: »
    Uhm. Didn't I read somewhere that ZO support will never ask you for the answer to the secret question. They can only ask you the question itself, but not the answer.

    They will ask for the answer, but will never tell you the question. Seriously.
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