The issues have been resolved, and the ESO Store and Account System are now available. Thank you for your patience!
The issue is resolved, and the North American and European megaservers are now available. Thank you for your patience!
ZOS: What is the official escalation path (CS is not working)?
Razour
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My attempts to make progress on a blocking issue have gone nowhere using the Customer Support channel.
Escalation through that channel has not worked either - CS tell me that they will escalate and then nothing happens; I nudge them a bit more and I'm back to where I started with another CS agent.
So how should I escalate and how do I track progress of my issue?
Escalation through that channel has not worked either - CS tell me that they will escalate and then nothing happens; I nudge them a bit more and I'm back to where I started with another CS agent.
So how should I escalate and how do I track progress of my issue?
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Bosmer Nightblade
Clothier 50 | Wood Worker 50 | Black Smith 50 | Provisioner 50 | Alchemist 50 | Enchanter 50
^^^ Now Recruiting ^^^
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patrikblb16_ESO✭✭✭10 Customer writes a ticket
20 CS replies to it with an answer from the FAQ
30 Customer updates the ticket
40 CS reads the ticket and finds the most appropriate answer from the FAQ
50 Customer updates the ticket, slightly upset
60 CS replies, we will escalate this, helping you is our passion
70 CS replies, we are sorry to hear you are experiencing problems with our game, we will look into this as soon as possible
80 Customer updates the ticket, hopeful feeling
90 CS No reply
100 Customer updates the ticket, upset and feeling ignored
110 GOTO 203 -
Razour✭✭✭There's a bug at line 40 - I think it should read:
40 CS reads the ticket and sends a random answer from the FAQ
(although I wonder whether the word "reads" should be included)Edited by Razour on May 1, 2014 11:15AM╔══════════════════════════════════════════════════════════════╗⋆ ℛ ⋆ α ⋆ ӡ ⋆ ѻ ⋆ υ ⋆ г ⋆╠══════════════════════════════════════════════════════════════╣Bosmer NightbladeClothier 50 | Wood Worker 50 | Black Smith 50 | Provisioner 50 | Alchemist 50 | Enchanter 50^^^ Now Recruiting ^^^╚══════════════════════════════════════════════════════════════╝2 -
GossiTheDog✭✭✭✭✭There's another step - CS replies with blank ticket or pastes in the wrong thing.0 -
starkerealm✭✭✭✭✭
✭✭✭✭✭patrikblb16_ESO wrote: »110 GOTO 20
The programmer in me froths itself into a nice rage at the thought of using GOTO. The rest of me doesn't care.
I wish I could agree and LOL to both posts, though.0 -
Razour✭✭✭FWIW I've started putting a bunch of ZOS people (1stName.FamilyName@zenimaxonline.com) on copy of my CS emails just to try and raise visibility of the situation.╔══════════════════════════════════════════════════════════════╗⋆ ℛ ⋆ α ⋆ ӡ ⋆ ѻ ⋆ υ ⋆ г ⋆╠══════════════════════════════════════════════════════════════╣Bosmer NightbladeClothier 50 | Wood Worker 50 | Black Smith 50 | Provisioner 50 | Alchemist 50 | Enchanter 50^^^ Now Recruiting ^^^╚══════════════════════════════════════════════════════════════╝0