The Elder Scrolls Online

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Dear Support, how many month I should wait, how many tickets I should send to change my userID ???

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Zoar
Zoar
✭
Dear Support,

What about my tickets:
[Incident: 140325-000652]
[Incident: 140403-006560]
I know, my english is poor but what is complicated with my request:
I want to change my userID.
I send two requests, [140325-000652] 25-March-2014 and [Incident: 140403-006560] 6-April-2014 .
03/25/2014 08:58 AM
Response Via Email (Michelle)
Hail and well met, adventurer!
I can change your UserID, that is not problem.
and what happend? Nothing happend, agoto is still agoto.

Do u have more verification questions? Do u need name of my wife or daughters maybe?

Have you read this? https://help.elderscrollsonline.com/app/answers/detail/a_id/7236 ?

I've been very patient but I am not Jesus. Should I cancel my 6 month subscription and say "bye bye"? Support what is going on? There is support in ESO?

Regards,

irritated customer
Al­ways for­gi­ve your ene­mies; nothing an­noys them so much. Oscar Wilde
  • dragnar12
    dragnar12
    ✭✭
    they wont let u change your userid
    till the ind out a way to urn money from it
  • Paddington
    Paddington
    ✭
    Hey @agoto ,

    let them call you. I tried to let them change my ID for weeks, same probs with the mails. They called me the same day I ask for it, right before Easter, and the ID was changed the Wednesday after. Even spelled right. ;)
    And don't be alarmed, it may be they will ask for the answer of your security question, though my mails stated they just need the question itself.
  • Zoar
    Zoar
    ✭
    They asked me many days ago.
    First & Last Name
    UserID
    Date of Birth
    Email Address
    Secret Question
    bla bla bla and nothing but they could tell me my security answer in other "incident".
    Al­ways for­gi­ve your ene­mies; nothing an­noys them so much. Oscar Wilde
  • Pewpie
    Pewpie
    ✭✭✭
    The security for this game is a joke. Its not a bank vault. I have an easier time to log into my bank account than this game...

    FGS, it a GAME not a BANK!
  • Zoar
    Zoar
    ✭
    It is funny, you can change your name and surname but you cant see your date of birth. Why we cant send ticket to support from https://account.elderscrollsonline.com/users/account ?
    I dont understand it. Maybe I am too old.

    4 days of game time left
    Edited by Zoar on April 29, 2014 7:37PM
    Al­ways for­gi­ve your ene­mies; nothing an­noys them so much. Oscar Wilde
  • cubansyrusb16_ESO
    cubansyrusb16_ESO
    ✭✭✭
    dragnar12 wrote: »
    they wont let u change your userid
    till the ind out a way to urn money from it

    LOL "urn" ... earn.
  • Nanigae
    Nanigae
    ✭✭
    Did you give them a name to change it to? I got it done in less than 24 hours. I gave them two other possible options and they selected one, asked for verification, I replied and it was done. Maybe try asking it to be changed to something in particular.
  • Oblongship
    Oblongship
    ✭✭✭✭
    agoto wrote: »
    Dear Support,

    What about my tickets:
    [Incident: 140325-000652]
    [Incident: 140403-006560]
    I know, my english is poor but what is complicated with my request:
    I want to change my userID.
    I send two requests, [140325-000652] 25-March-2014 and [Incident: 140403-006560] 6-April-2014 .
    03/25/2014 08:58 AM
    Response Via Email (Michelle)
    Hail and well met, adventurer!
    I can change your UserID, that is not problem.
    and what happend? Nothing happend, agoto is still agoto.

    Do u have more verification questions? Do u need name of my wife or daughters maybe?

    Have you read this? https://help.elderscrollsonline.com/app/answers/detail/a_id/7236 ?

    I've been very patient but I am not Jesus. Should I cancel my 6 month subscription and say "bye bye"? Support what is going on? There is support in ESO?

    Regards,

    irritated customer

    Of all things to be upset about...


    YOU chose that id lol....

    They have bigger fish to fry at the moment and frankly this should be at the bottom of their pile.
  • Oblongship
    Oblongship
    ✭✭✭✭
    agoto wrote: »
    Should I cancel my 6 month subscription

    agoto wrote: »
    4 days of game time left


    So which is it? Or are you just lying to get your way now?
  • Zoar
    Zoar
    ✭
    Nanigae wrote: »
    Did you give them a name to change it to?
    OMG of course, two times, about 10 new id's.
    Oblongship wrote: »
    So which is it? Or are you just lying to get your way now?
    I am lying, kidding, joking whatever you want ;)

    Still
    You will be billed on May 4, 2014 for ....
    Edited by Zoar on April 29, 2014 8:10PM
    Al­ways for­gi­ve your ene­mies; nothing an­noys them so much. Oscar Wilde
  • Armianlee
    Armianlee
    ✭✭✭
    Can you play? Is it just that you want it changed? Or is there some issue with agoto? If you can get in and everything works then calm down, there are people still who cannot even play. Your problem isn't even a real problem, just a cosmetic one. Give them time it will get done.
    Basic circle of complaints on ESO Forums:
    1) Users: Fix game/class/bug
    2) Zenimax Online: Brings servers down and fixes issues and deploys patches.
    3) Users: OMG SERVERS ARE DOWN!!!!!
    4) Zenimax Online: Brings servers back up!
    5) See 1)

    VR10 Sword and Board Templar (Heavy Armour), Ebonheart Pact
    LVL 25 Sorcerer, Daggerfall Covenant
    LVL 28 DK, Ebonheart Pact
    LVL 15 Nightblade, Altmari Dominion
  • Oblongship
    Oblongship
    ✭✭✭✭
    agoto wrote: »
    Nanigae wrote: »
    Did you give them a name to change it to?
    OMG of course, two times, about 10 new id's.
    Oblongship wrote: »
    So which is it? Or are you just lying to get your way now?
    I am lying, kidding, joking whatever you want ;)

    Still
    You will be billed on May 4, 2014 for ....

    What you did was lie, that is not a joke....

    Lying to CS is no way to get your stuff resolved quickly.
  • Zoar
    Zoar
    ✭
    Armianlee wrote: »
    Can you play? Is it just that ...
    Are you kidding me? I bougth the game. You can see some people with changed id's after less than 24 hour but I am waiting since 25 March. Do you think it is OK? It is not!
    Edited by Zoar on April 29, 2014 8:17PM
    Al­ways for­gi­ve your ene­mies; nothing an­noys them so much. Oscar Wilde
  • Tarwin
    Tarwin
    ✭✭✭
    Why do people want to change their ID? I'm feeling left out not caring about this
  • Zoar
    Zoar
    ✭
    gamebouncerb16_ESO wrote: »
    Why do people want to change their ID?
    Because before I created beta account I did'nt know it will be public (guild, chat etc) and and several other important reasons.

    and again:
    03/25/2014 08:58 AM
    Response Via Email (Michelle)
    Hail and well met, adventurer!
    I can change your UserID, that is not problem.

    That is not problem. Are u sure support team?
    Edited by Zoar on April 29, 2014 8:35PM
    Al­ways for­gi­ve your ene­mies; nothing an­noys them so much. Oscar Wilde
  • Zoar
    Zoar
    ✭
    I edited my post few minutes ago:
    Thank you much Support Team, I am so happy now :D
    Because my happiness was premature, I am Zoar but only in the forum. In Tamriel I still have old userID.
    Thanks to forum admin however more important for me is my ID in game.
    Edited by Zoar on April 30, 2014 10:53AM
    Al­ways for­gi­ve your ene­mies; nothing an­noys them so much. Oscar Wilde
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