As with many other players, I picked up ESO due to being a huge fan of the single player games, as well as playing in the beta.
Since the early access there has been a huge issue with spammers and botters. Every zone has bots spam filling the chat screen with their advertisements, block one and another appears. After 2 days of playing my ignore list was full. I closed my chat because of this, and my game play has been affected.
I've continued to play, in hopes that the dungeons would be better. "w00t" I said to myself as I found one of the public dungeons and entered, ready to fight whatever was inside.
What I found inside was several bots repeatedly killing the mobs inside, ruining the experience once again.
I signed up to the game to enjoy it, to adventure in Tamriel, to meet new people and go on adventures. I work very hard in the military and my personal time is often limited due to work or family obligations.
My whole gaming experience has been bent over and kicked squarely in the ass. I haven't enjoyed a single moment since Beta closed. I check my mail daily in game only to find spam mailers clogging up that space.
I am not complaining about the current state of the game regarding server issues and game bugs, I'm 100% aware that a new game will have problems and accept that.
Is there someone I can talk to regarding a refund? The game feels like a torrent site with pop ups and spam all over the place. It's disgusting, and these botters and gold sellers have demolished any fun I've tried to have.
I'm sure that when I accepted the ToS / EULA that it didn't say my in game experience would be ruined by spam, bots, and more spam. There is no immersion in the game at all.