Seems to me that quite a few of the topics that get posted to say, Customer Support, have little to do with the purpose of that section;
Find assistance for in-game and technical problems.
Instead, why not create an
Off-Topic section where these types of topics would be better suited and not create 'noise' in a section where genuine requests for aid get pushed down fast.
In that way players can post these other subjects there and if they are posted in the wrong section, can be moved to or pointed to at least, the more appropriate place.