Europe Megaserver Updates/ Hotfixes Now One Day Behind NA?

Moonraker

I understand an applaud ZOS in responding to the requests from players in the Far East and Oceania Time Zone and move the Friday maintenance to Thursday so it doesn't impact their weekend play.

What I am not so clear on is why now, the revised Maintenance for NA is also being moved back to Monday. This means the Europe Megaserver will now be behind one day on any patches/ hotfixes which become available on the two scheduled downtimes per week.

It can be confusing enough as it stands with the changes to days etc. I understand that things change. But when you have patches going in one day ahead in NA it will just lead to further confusions; when half the players are patched up and/ or server is hotfixed, and the other half are not.

Given that the Europe Megaserver remains hosted in the USA like the NA one (not that it really matters if it is moved to EU) can you please clarify why it is necessary to do it this way and not just to move both servers to the same day, as it is currently?

Is it not just as practicable to have both Maintenance downtimes on the same day i.e. Monday & Thursday?

Thanks for your consideration.

ZOS_KaiSchober Administrator, Moderator admin
8:58PM Staff Post
Starting next week Thursday, we have updated the maintenance times for the North American megaserver of The Elder Scrolls Online.
This will allow our fans in the Far East and Oceania to enjoy their Friday nights in ESO. The European maintenance windows remain unchanged.

The updated maintenance times are:

North American Megaserver
Mondays at 8:00am EDT (12pm GMT)
Thursdays at 8:00am EDT (12pm GMT)

European Megaserver
Tuesdays at 6:00am CEST (5:00am BST)
Fridays at 6:00am CEST (5:00am BST)

source

Grithok

The best part is it is 11 pm on a friday for the oceanic people.

Moonraker

Grithok wrote: »

The best part is it is 11 pm on a friday for the oceanic people.

That's why I noted that they moved it to Thursday to accommodate the Far East Oceania, so it no longer
hit's that time.

Just not clear why it means Europe megaserver will now be one day behind on patches and hotfixes.

b101uk

Moonraker wrote: »

Just not clear why it means Europe megaserver will now be one day behind on patches and hotfixes.

It doesn’t really matter?

in fact its probably less stressful for everyone, it also means the server that is ~16h ahead gives time for them to monitor effects before updating the other server, or time for further hotfixs etc.

Moonraker

b101uk wrote: »

Moonraker wrote: »

Just not clear why it means Europe megaserver will now be one day behind on patches and hotfixes.

It doesn’t really matter?

in fact its probably less stressful for everyone, it also means the server that is ~16h ahead gives time for them to monitor effects before updating the other server, or time for further hotfixs etc.

I don't really see how it can be "less stressful' to go a day without new patches or hotfixes which are intended to resolve issues?

Generally most players would like to have the latest patch/ hotfix I think. I know I would prefer that, especially when they are fixing a lot of broken quests, in-game issues and generally updating the clients.

The other point I made was that it could well lead to confusion as half the players will have one version of the game (or hotfix etc.) while the other half does not. I can only see that causing issues for CS when they respond to tickets and for those trying t help in forums.

Yshaar

I wholeheartedly agree to both points raised by Moonraker.

Will they change the maintenance a third time? Ouch.

Ker.Rakb16_ESO

It's great when the NA patch notes read "fixed unintended infinite xp issue" and there's still an extra day before the patch hits the EU server.

Moonraker

Ker.Rakb16_ESO wrote: »

It's great when the NA patch notes read "fixed unintended infinite xp issue" and there's still an extra day before the patch hits the EU server.

I hear you there It's one of the points made.

b101uk

Moonraker wrote: »

b101uk wrote: »

Moonraker wrote: »

Just not clear why it means Europe megaserver will now be one day behind on patches and hotfixes.

It doesn’t really matter?

in fact its probably less stressful for everyone, it also means the server that is ~16h ahead gives time for them to monitor effects before updating the other server, or time for further hotfixs etc.

I don't really see how it can be "less stressful' to go a day without new patches or hotfixes which are intended to resolve issues?

Generally most players would like to have the latest patch/ hotfix I think. I know I would prefer that, especially when they are fixing a lot of broken quests, in-game issues and generally updating the clients.

The other point I made was that it could well lead to confusion as half the players will have one version of the game (or hotfix etc.) while the other half does not. I can only see that causing issues for CS when they respond to tickets and for those trying t help in forums.

That’s because you using the “grass is always greener” mind-set, along with the entitlement mind-set.

e.g. what happens when you find that the hotfix, patch or whatever causes problems when rolled out large scale and say causes two days of disruption on both servers simply because they were done successively with little time to observe stability or log-in problems etc etc, you need not look back that far to have seen this happen.

If you cannot see that it would be “less stressful” for a larger amount of people including ZeniMax eso staff IF problems were to arise with only one server playing up rather than both all for the sake of JUST ~16h delay, then really there is no purpose to engaging in logical discussion.

tordr86b16_ESO

Moonraker wrote: »

b101uk wrote: »

Moonraker wrote: »

Just not clear why it means Europe megaserver will now be one day behind on patches and hotfixes.

It doesn’t really matter?

in fact its probably less stressful for everyone, it also means the server that is ~16h ahead gives time for them to monitor effects before updating the other server, or time for further hotfixs etc.

I don't really see how it can be "less stressful' to go a day without new patches or hotfixes which are intended to resolve issues?

Generally most players would like to have the latest patch/ hotfix I think. I know I would prefer that, especially when they are fixing a lot of broken quests, in-game issues and generally updating the clients.

The other point I made was that it could well lead to confusion as half the players will have one version of the game (or hotfix etc.) while the other half does not. I can only see that causing issues for CS when they respond to tickets and for those trying t help in forums.

It ruins the e-sport aspect of it for people that are competing to get "world first" for any 12 man content when US have one day head start of EU megaservers.

Moonraker

b101uk wrote: »

That’s because you using the “grass is always greener” mind-set, along with the entitlement mind-set.

e.g. what happens when you find that the hotfix, patch or whatever causes problems when rolled out large scale and say causes two days of disruption on both servers simply because they were done successively with little time to observe stability or log-in problems etc etc, you need not look back that far to have seen this happen.

If you cannot see that it would be “less stressful” for a larger amount of people including ZeniMax eso staff IF problems were to arise with only one server playing up rather than both all for the sake of JUST ~16h delay, then really there is no purpose to engaging in logical discussion.

You mean the 'entitlement' to receive the same service and be treated the same where ever one plays the game? Sure. Less of a mindset and more of an expectation which I don't believe is an unreasonable one?

So, if I am right, you are arguing that we are better off receiving the updates and hotfixes a day later because we will avoid some potential issues with them? Generally much of what has been added in the way of updates and hotfixes have only helped rather than you suggest to hinder.

I don't think the potential for failed updates/ hotfixes is a decent reason for delaying them. I'm sure European players are just as happy to be the guinea pig as our US counterparts

There is nothing 'logical' when you appear to suggest that our first consideration is in making life "less stressful" for ZOS staff? If anything I imagine having to spread out updates over four days not two is more work for them.

Or do you mean the other half the player base that doesn't receive the updates and hotfixes added specifically to reduce issues, ergo, stress?

As I mentioned above, the only real 'stress' will be when half the players have one version of the game and the other half an older version. How will Tech support staff know this? and those offering advice in the forums? Not to mention that the 'stress' of knowing a game breaking fix has gone in on the NA server only to have to wait another day for the same fix?

It's not about entitlement or stress or whatever. It's a question posed as to why it actually needs to be split in this way and the potential issues that it may cause.

Yshaar

I would like to raise this topic again as it is really problematic as Moonraker pointed out.

BaKaNoOB

As i understand this , ZOS is thinking EU customers are second hand
For example EU server is in NA right

Robbiejuve

b101uk wrote: »

It doesn’t really matter?

in fact its probably less stressful for everyone, it also means the server that is ~16h ahead gives time for them to monitor effects before updating the other server, or time for further hotfixs etc.

It does matter to a small number of people. When the raiding starts and the hardcore guilds go for EP honors, having a boss patched (fixed) a day early is huge. I personally dont care but I know they would certainly care.