Your CS is the absolute worst thing ever.

Gunavar

Here is the history of my problem and threads. After each CS response, I contacted CS again.

Gunavar wrote: »

I posted a thread detailing this problem previously:

Gunavar wrote: »

After respecing, my character didn't unlearn blinding light. I should have 196 skill points but have 195. However, despite there being a skill point in it, I cannot slot or use the ability. I've respeced three times and still have this same bug.

I made it clear in my bug report that it wasn't a display bug but a character issue.

CS finally got back to me with the following form letter response.

Type /reloadui in the command line of the Chat Box.

Reform a soft reset: To do so, completely exit the game and the launcher. Wait 15 minutes before loading the game again to ensure a complete reset. This will clear out the cache and allow the game to load properly.
If you have done these already or should these steps not resolve your issue, please feel free to contact us again so that we may further investigate this for you

My issue is considered closed unless I submit a brand new cs ticket with 7 days (and it takes them at least 3 days to respond).

Now character bugs don't really bother me, it's expected in a mmo. However, the poor excuse for CS does bother me. It's frustrating enough that there isn't any live GM support. Having the pitiful CS that there is reply just in form letters without checking out the issue is even worse.

My issue isn't severe so sending another ticket about it is annoying but nothing worse than that. However, if this had been a severe character issue, I'd be pretty pissed about getting a form response like that.

Invest in live gm support or at least better cs. It will build a lot of customer good will.

Here's what CS gave me as a response when I contacted them about the problem again.

Greetings Fellow Traveler!

Thank you for contacting The Elder Scrolls Online Team.


Players can visit Rededications Shrines to receive blessings from the Divines that will refund their spent Skill or Attribute Points for a donation in gold that scales with the character level and number of previous restats / reskills. The points can then be re-spent as the player chooses. Players could, however, wait until they earn more skill points as they are likely to find all the points they need as they progress through the content of the game.

Here is where the Rededication Shrines can be found:
The shrines in the Aldmeri Dominion are located in Elden Root, Grahtwood. The shrines names there are Shrine to Stendarr (Skill), and Shrine to Auriel (Attribute).
The shrines in the Ebonheart Pact are located in Mournhold, Deshaan. The shrines names there are Shrine to Stuhn (Skill), and Shrine to Kyne (Attribute Reset).
The shrines in the Daggerfall Covenant are located in Wayrest, Stormhaven. The shrines names there are Shrine to Stendarr (Skill), and Shrine to Akatosh (Attribute).
This is also where players can find the Shrine to Mara.

Are you serious? Did you even read my support ticket or look at my support history? This is by far the worst customer service I've seen on a game. Several other people I know have reported this issue with this skill or other skills and receive similar responses from CS. Can we get a real answer?

Gunavar

This is the response I just got to my newest ticket:

we thank you for purchasing ESO, and we also thank you for your time and game play. From our understanding this is a known issue, and we are working around the clock to fix this.Keep trying and if the issue continues just go on ahead to the next area. Great job making it to level 50, dont stop there. In regards to Blinding Light this sort of thing happens to me too, I just figure the game is always being worked on. I usually find myself halfway across the other side of the map, from the bug I may have come across before I realize, I can always go back later. ESO is very large place and has a large amount of quests and storylines, all and all said, we are sorry for the inconvenience. I will be sending this issue up to the appropriate team. Once there has be a resolution found someone will contact you, they will contact you as soon as possible to assist you with your issue.

May you always find adventure.

Yep, I definitely reported a quest progress issue. Thanks for really looking into my ticket.

bubbajones

I like how you send a ticket and at the bottom it shows status : solved before you even get to respond

Gunavar

Here are some more awesome CS responses I received on my issue. The first one is when I sent a response back explaining that this wasn't a quest issue:

I am sorry to hear that you are having difficulties with your quest. With the new release there is the possibility that a couple of mudcrabs have gotten into our system. Thank you for bringing this quest to our attention.

Here are some troubleshooting tips that may help you as we work towards a more permanent solution. We recommend that you try the following:

Typing /reloadui in your chatbox, for graphics or user-interface issues

Typing /camp in your chatbox, which logs you out. Afterwards, exit out of the game and launcher, and wait 15 minutes before logging back in. You are performing a soft-reset which will clear out the cache and allow the game to load properly.

You can venture off to complete other quests, allowing time to pass and the greater possibility being able to interact with the NPC

It is also possible that you can return with a party and attempt the quest with a fresh start (after sharing the quest via group tab)

As a last resort you can try abandoning the quest and re-acquire it

Any of these tips can also apply to other quests or problems that you may have in the future, too.

Thank you for your continued interest and support!

Seriously? Do you guys read any of the ticket?

I sent a response back to this guy trying to explain it wasn't a quest issue and got the following response:

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

Awesome so I can't respond to this ticket. Guess I'll open a new one...

I am sorry for all the inconvenience caused by this issue, please in order to keep all the information focused, please use just this ticket i will close all the duplicate ones 140421-038154, 140420-124851, 140419-009577.
I will forward all your tickets to our Live Game Team so they can investigate it further and fix it.

Again sorry for all the misunderstanding and confusion, reply to me with this ticket if you have any other doubts regarding this specific issue!

Ok, whatever, I'll just respond to this ticket then.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

Oh great, now all of my tickets are closed. Awesome. Can I get one CS member who isn't a complete joke to just attempt to answer my issue?

crush83

Yeah, the customer service is outrageous.

I'm done with this game. Honestly. Worst experience I've ever had in an MMO to be quite frank.

Between the bugs/dupes/exploits, lack of an economy, the poor customer service, and the overwhelming numbers of bots, I can't find enjoyment here. I just log in, run in a couple of circles, then log out.

Gunavar

Hahahaha. This is the best thing. After this thread and another email, I have one final CS email:

I'm Eduardo from The Elder Scrolls Online Team, and I'll be the one assisting you today.

First of all, I would like to tell you that this is not a Dwemer Automaton speaking! I'm a real Altmer, from the Daggerfall Covenant.

I sincerely apologize for the misunderstandings in the replies that you have received, and I will do my very best to clear things up for you. My response will also not be copied and pasted from anywhere, but my own words.

I do understand you are having some issues with Blinding Light. Do not worry, I'm not going to tell you to do a /reloadui! I am a Templar myself, and I know it is a very useful spell. I can tell from your history that you have not submitted a bug report regarding this issue. I would strongly advise you to do that. It is the best way we have to figure out what is wrong with the game, and to fix them as soon as possible. What is happening to you is clearly not supposed to be happening, and therefore, it is a bug. A pesky one! Please submit a bug report explaining what is happening to you, and I promise it will be looked at.

Meanwhile, I have no solution for you I'm afraid, my friend. I hope this answer is somewhat satisfying, even though I was not able to assist you in any way.

Blessings of Akatosh,
Eduardo
The Elder Scrolls Online Team

Thanks for that. I submitted the bug report but jesus that took a long time to even get a "we can't do anything for you" answer. Couldn't you have at least tried to reset my skills manually?

Grithok

The whole "dwemer automaton" or "mages guild" is really demeaning and just dumb. Is this customer support or a bad fan fic writer that we are emailing?

Who are you supposed to put tickets into to get missing skill points back if customer support says they won't?

crush83

What a truly satisfying answer. Someone get this Eduardo Altmer a medal.

Gunavar

Oh, and I can't respond to that CS response because all reply mail is currently being flagged as spam by the CS system. So I have to just open a new ticket every time I want to respond.

crush83

Their Network Administrator(s) apparently quit (reference to the thread showing an available job position).

So it's no wonder all the CS system is falling down and getting filtered as spam.

deathly809_ESO

Worse than *** even? Man, I didn't know it was that bad!