Requesting quick resolution: Main character chain dieing because of bugged quest effect

Locke_ESO

I have raised a ticket for this also but I hope this post will fully illustrate the issue and maybe get it fixed faster:

youtube.com/watch?v=Wbag71m0K74

What is happening here is that I am receiving the freezing effect associated with the "Walk Above the Clouds" quest from The Rift even after completing the quest and having ported to another zone on my main VR6 character. The only way I can stay alive is by chain healing myself.

I have tried a complete shut down of the client, reloading the UI, revisiting the quest area and trying various log in and out combinations and I cant abandon the quest to get rid of the effect as it's no longer in my journal having completed the quest. I received this effect after being rolled back to a step on it after the EU server maintenance.

Any assistance in expediting a fix would be appreciated as this is incredibly frustrating seeing as I waited an evening to play ESO while the servers were taken down.

Character: Blurr
Account: @Locke66

Locke_ESO

Ok received a contact from support. Hopefully they are on it

Locke_ESO

24 hours later - character still unuseable

GossiTheDog

This is a really specific issue (not seen anybody with it before) so honestly you will struggle to get it fixed. Ask for it to be escalated up tiers until somebody can investigate.

Locke_ESO

GossiTheDog wrote: »

This is a really specific issue (not seen anybody with it before) so honestly you will struggle to get it fixed. Ask for it to be escalated up tiers until somebody can investigate.

I am hoping this is what is happening behind the scenes but I've had really zero contact from them apart from confirmation of when I raised a ticket. At least after creating a second ticket it's now listed as "unresolved" instead of "solved" like the first one which gives me some hope this will be sorted soon.

Wrekkoning

This has been mentioned my time. I promise you are not the only one. A quick search on the forum will show you how many have had it

Locke_ESO

Wrekkoning wrote: »

This has been mentioned my time. I promise you are not the only one. A quick search on the forum will show you how many have had it

I agree it sounds similar to things like people getting stuck with the blue tinted screen but I'm not sure I've seen anyone stuck with permanent damage over time before although I guess the issue is the same (effects persisting after quest).

GossiTheDog

I agree it's similar to the tint issue, but people fixed the tint one themselves by doing another tint quest.. So damage effect one is difficult.

Definitely keep us posted about what happens.

Wrekkoning

They mentioned fixing it by somehow returning to the source of the damage after 50 plus deaths. I remember reading it

starkerealm

Wrekkoning wrote: »

They mentioned fixing it by somehow returning to the source of the damage after 50 plus deaths. I remember reading it

Close, they tried that and so long as they stood next to the heat source it temporarily suspended it, but it didn't remove the actual effect. They actually needed a GM for that.

There was also a tidbit that the bug couldn't be fixed if you weren't logged in on that character, so it had to be done through the in game support system.

Locke_ESO

Yeah I've been back to the heat sources and as you say it does stop it while standing at them but unless I want my character to live on top of the mountain for the rest of it's life that doesn't really help to much

I'm just hoping a GM will pick this up overnight or early tomorrow as I'm already effectively 31 hours without access to my main. I kind of assumed this would get escalated a lot quicker tbh given how this isn't an impossible thing to fix based on other peoples experience of similar problems.

Locke_ESO

43 hours later - still no fix on an issue that makes my character totally unplayable

Locke_ESO

72 hours later (4 game nights) - finally got an email asking for a time I will be in game for a GM fix the issue after raising a 3rd ticket which finally got me to "escalated" ticket status.

I sent a reply saying I'd be on from 18:00 BST to which I received no response. Been waiting around for 3 hours now.

ThisOnePosts

Maybe try to go back to the area and go near an already lit warm area or one someone else lights (you shouldn't have to, but if anyone has it I imagine that may fix it, then fast travel from there).

GossiTheDog

Did this ever get fixed OP?

Locke_ESO

GossiTheDog wrote: »

Did this ever get fixed OP?

Yes eventually . I gave up on this thread and started another one highlighting how slow the response was and eventually it got enough traction to light a fire under things. Whether it would of ever of got fixed otherwise I dont know but hopefully they have improved their escalation response:

http://forums.elderscrollsonline.com/discussion/86361/eso-customer-support-needs-improvement-6-days-with-an-unplayable-main-character-fixed/p1

I also did notice a fix for this issue with the DoT persisting after the quest on one of the patch notes.