i keep dieing,rezzing,dieing.(DAY 6+)

melodeath

oke, so i was doing a quest ontop of the mountain in riften where you take frost damage unless you stand near a fire, i completed quest and got off the mountain,- than the server went offline for maintenance and it got rolled back, no problemo.

but the problem is, i log in, see myself on top of the mountain again taking that frost damagen so i move away from it, yet even on the other side of riften i'm still taking the damage... i died 5 times now, my repairs are getting high.. so basicly i'm not able to play.

ive been patient, dont care that much for bugs, tricky launch and things that were beeing said post launch for launch yet still not beeing done, but what i cant stand is that after waiting for hours to log in, you can finally do it and the first thing you see is that you are unable to play and have to waist alot of gold on repairs for a bug..

Epona222

Sounds as though you should raise a customer support ticket about that, do so now if you haven't already, hope it gets fixed for you soon

melodeath

made a ticket, but some help from a forum moderater telling an in-game gm would help, if i have to wait a few days for this to get solved than my weekend of relaxing behind the pc is ruined, and payed for nothing.

melodeath

sorry for bumping this post but i still have the issue.

Censorious

What do you want us to do?

I'm sorry you have a problem but that's not our fault, we're just paying customers. Contact support. If that doesn't get you anywhere, talk to your MP or start an action with the Trading Standards Office.
Maybe contact your supplier and ask for a refund. What else can I say?

melodeath

this is the costumer support forum.
i'm not asking other players, i'm asking for mods to give a hand on how to solve this issue.
i'm sorry if you think everything beeing said is towards you, but hey maybe you think you are important..who knows.

Censorious

It's a public forum where people come for advice - mainly from other players. It's called Customer Support because it sounds good and occasionally the real CS will trawl it to see what's particularly bugging a lot of players. Sometimes they even make a comment.

The best you will EVER get here is a reply from a mod telling you to contact support directly and what information they need.

bob_jeko

Censorious wrote: »

What do you want us to do?

I'm sorry you have a problem but that's not our fault, we're just paying customers. Contact support. If that doesn't get you anywhere, talk to your MP or start an action with the Trading Standards Office.
Maybe contact your supplier and ask for a refund. What else can I say?

Where should this person turn if not to the customer support forum??

And if your are not helping, why are you even here? To gloat?

And BTW read "the thread" and you (hopefully) will understand that this person wants help but has not received any yet..

Censorious

I'm just pointing out that he's wasting his time. If people don't understand how things work, I usually try to explain.

He's going about solving his problem the wrong way. He won't get help any faster by making a noise in the forums - although I can see how it might make him feel better.
He needs to contact support directly, by phone if necessary and keep his attention on that. Right now the CS department at Zenimax must look like an overturned ant's nest so good luck with that.

I have no patience with impatience.

melodeath

i dont think ce

Censorious wrote: »

It's a public forum where people come for advice - mainly from other players. It's called Customer Support because it sounds good and occasionally the real CS will trawl it to see what's particularly bugging a lot of players. Sometimes they even make a comment.

The best you will EVER get here is a reply from a mod telling you to contact support directly and what information they need.

and the worst i will get is a person that thinks everything is about him.
and btw, you are waisting my time to be honest, i did not ask for your opinion so i dont know why you think you are entitled to jump in and think you know everything better..

AngryNord

Just report the troll (use the 'flag' function at the bottom of its posts)

Censorious

Never mind. Keep yelling then. If you think it will help.

melodeath

no idea why you would think im yelling behind my pc, i'm actually a calm person that is just asking for help as i would like to play my new awsome game.

you are the one that said you are getting impatient, while you didn't even have to read this post nor reply to it.

but hey, you are bumping my post, so i guess self entitled people arent that useless after all.

bob_jeko

melodeath wrote: »

but hey, you are bumping my post, so i guess self entitled people arent that useless after all.

^ This! XD

melodeath

i still have the issue,
i got an email a few minutes after i made this thread yesterday saying that a "higher authority" will be called to assist me.

yet, no email,in-game mail/whisper..just nothing.

lets say if (pointed towards a zenimax employee) you were standing in a store with a prduct you bought from there that is broken, and the guy helping you says he is going to call a person to assist you.
would you like it if you are still standing there the next day ?

i'm patient but i would like to get an update on this.
and if a "higher authority" was called, than how commes that person isnt helping me? looking at the fact that if you call someone, i'd assume that person jumps into the issue straight away.

melodeath

2 and a half days later even after maintenance i still have the issue.. when am i going to get help ?

Lorgren_Benirus

You may want to check their phone numbers and give a call, that may perhaps speed things up, or at least get someone's attention to your issue right away. Although even there seems to be some wait time.

melodeath

as far as i can tell the Phone support isnt really for in-game matters, and they emailed me after i made this thread saying they called someone to assist me.
but nothing is happening..

Sut4sueb17_ESO

Sorry to see that your problem is still being ignored.
I was wondering if you still keep dying because of cold dmg, or just want a refund for these deaths? I think its the 1st option, otherwise you wouldnt post here or wait for GM reply.

From personal experience: I submitted a ticket every time I started to play about broken quests hoping to hear from GM ingame to solve the problem. I've got response only once in 1,5 hours after submitting the ticket that GM was trying contact me while I was afk. Not sure if it was true, probably it was while I was having breakfast. All other times I've got replies on email that this issue is being worked on, try to abandon/redo quest or relog. Several mails said that some1 would contact me ingame, I waited patiently for 3-4 hours, nothing ;(

TL DR: Dont hope for GM reply, chances are miserable. I am sorry if your bug is gamebreaking.

melodeath

yeah i'm still getting cold damage, and like i said i got an email right after i made this thread saying that a "higher authority" will be called to assist me, yet..nothing

and i'm not even in the zone anymore, i tryed to stay alive so i could teleport all the way to deshaan, just so i can keep dieing infront if the port stone there.

but i guess il keep bumping this thread since the customer support! forum is looking more like a general whine/kiddy forum

melodeath

this is the email i have received..



Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 168 hours (7days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!


Subject


i'm in riften and did the quests ontop of the mountain where you take freezing damage, now



Response By Email (Derek) (04/19/2014 05:03 PM)


Hail, comrade!

Hello ****

I will try to help you take care of the problem. What I have to do is assign you to a higher

authority. For information on this subject.



We thank you for your support.

Keep your blades sharp, friend.


Question Reference # 140419-092292

•Date Created: 04/19/2014 04:47 PM
•Date Last Updated: 04/19/2014 05:03 PM
•Status: Escalated

---

working with me again, is kind of a weird thing to say as no one worked with me, especially since it states that helping me is your passion..

melodeath

again, hours later... STILL no help.
what is the meaning of this ?

or do i litterly have to stay in-game looking at my dead character all day long in the hope that costumer support will help me there ?

pmn100b16_ESO

Its pretty bad tbh. This would really p*** me off if this happened on my main. If I was in my other mmo, this would cause a bit of a laugh, then after contacting a GM, it'd probably be fixed in 20-30 mins tops, maybe sooner.

Perhaps its just shear numbers of people needing help right now in what has probably got to be the most played mmo at the mo.

Keep bumping, its all you can do.

melodeath

this is beyond bad, if you look at other topics in this forum section you will see that the greenies are replying to stupid threads that have nothing to do with costumer support within a few hours.. yet here i am.

Juponen

It will take a few days.
You are not the only one hit by this bug,there's an older long thread. I had the same bug and after submitting help request ingame I had to wait for a few days. Then I got email from gm asking when I would next be online. I told the time and did an alt to pass time, after a while he whispered me, I logged in as the bugged main and he fixed my char.

Sut4sueb17_ESO

They should hire more people for GMs and support, this kind of job isnt that expensive and they clearly don't have enough manpower atm.

Garrett_hardy_ESO

Also you can remove all your gear before doing the dying and rezzing and wont take durability damage

Mace

Garrett_hardy_ESO wrote: »

Also you can remove all your gear before doing the dying and rezzing and wont take durability damage

Nice idea

Armitas

Just throwing some guess work here. It seems that when you enter that area a debuff is placed onto your character. There must also be something that makes the game recognize that it needs to now remove that debuff. Try a few of these things to see if it will hopefully trigger the removal code.

Have you tried going back up the tower that leads to the mountain. Then re exiting? Maybe there is something about the exit door that sheds the effect of that area. (although I jumped off when I did it).

If that doesn't work try traveling to a way shrine from within the area of cold damage while standing near a fire. Maybe the fire will stick with you. Or try logging out near the fire.

djodars

Can you join PVP and port back to town or something?

melodeath

tryed it, doesnt work and i die so fast that i cant unequip my gear aswell so :-/
also, i cant get back on that mountain since i will be dead way before i would reach it.